First Bus East & Central Scotland

First Group East & Central Scotland have a bit of a bad reputation.
They are not a local service (that is the Lothian Buses).
Their prices are slightly more expensive, but they travel greater distances.
The buses are dated and tired looking in the upholstery.
They have several routes that also service the greater and city of Edinburgh and I for one will use them when I need to get somewhere quicker. As nearly all Lothian buses do have to load /​unload passengers at every bus stop, it is a nice thing to speed past these stops and be at your destination that little bit earlier.
Many a times they will overtake the Lothian Bus I just missed.
Also I have to comment that their Customer Services does communicating very well.
I lost my wallet and contacted their Customer Services via email.
They were sympathetic to my plight, but were unable to sent out my wallet by post, thus I had to pick this up by myself.
Problem here (as they are not a local service) is that their Depot is outside of Edinburgh; On the industrial estate in Livingstone in fact.
Their opening hours for retrieving lost property are highly inconvenient:
Mon — Fri between 10:00 — 16:00.
As a bus user I do not have a car, therefore I had to take a train to Livingstone North and then take a taxi.
I can imagine that people even further outside Edinburgh, who do rely on their service, have a bigger cost and journey to undertake to retrieve lost property.
So relative to the perceived cost of the property lost and kept at their depot and the cost of retrieving it — they must have a shed load of umbrellas and headphones that no-​one is claiming as it would be cheaper to buy a new one.
So why still 3 stars? Because I do understand the location (possibly cheaper & infrastructure convenience) and their policy not to sent lost property by post.
What I eventually like to see is an Edinburgh City lost property office.

Very rude drivers…
Not helpful whatsoever…
Horns, fast stops/​starts…