Topkapi

Absolutely awful. We got our order through just eat and usually if things at a takeaway aren’t available it will tell you on the app; however about 20 minutes after order had been processed and paid for — they told us that the flavours we wanted weren’t available so we opted for different ones. Five minutes later we got another call saying there were no milkshakes available as apparently the supermarket didn’t have any ice cream. Then they told us there was no dough balls, they said they would refund the money or we could exchange for another item. After waiting about an hour for delivery we finally got our food, only to find that the wrap I ordered and specifically asked for without bbq sauce had both Mayo and BBQ sauce in. We rang them up because we weren’t very happy about it and got told they couldn’t just send out free food without talking to management and they weren’t in (so topkapi opens without even one manager in) we told them we wanted what we ordered. Eventually they agreed to resend the wrap but there wasn’t even an apology or an offer to try make their numerous errors right. Feel like we’ve been messed around loads with rude customer service for below average food. Don’t worry telling me not to come to topkapi again Mr Manager, I definitely won’t be.

Whats with all the stick guys? man look at the competition u tellin me they are any better?
topkapi is always on the ball with marketing and meeting customer demands, Great menu and choice of food. their new milkshake bar is awesome and taps into the new market in town.
Charlie is a top guy and always makes you feel welcome when u pop in, love the atmosphere its like bein abroad lol
With all due respect topkapi cant be held responsible for late deliveries thats down to the drivers and the number of orders they do actually have to get out.
if the company was really that bad why is it always so damn busy? every company has off days wether short staffed or just plain busy so dont think they deserve the stick
ur a legend charlie keep up the good work man, in fact im just gonna order a pizza now ;)
carlo

Only use if u like your meat chewy & cold YUCK!

Customer service is very poor.
You call to complain when 1, they forgot part of your order and 2, accuse you of lying when you call to complain that a slice of your pizza was missing — which it was.
Not only that, they blacklisted me because apparently I was lying, when I was not, and told me never to bother with their custom again!
Well they certainly won’t be from me or any of my friends. What an appalling customer service they provide.
Anyone else had same trouble?

i am sure u r a nice person i am the owner of topkapi we recently spent 30thousand pound on the best catering equipments and we still grow in biz and we serve apx.34thousand ppl in lincoln food a yr and we do around 1million mile of deliverys in lincoln that means we r good and wen it comes to u i under stand but tell me wot would u do if it was a sunday and u had a biz to run and ur toilet was blocked and the costumers want to use the toilet a question to u. would u say out of order? or would u fix the problem and make things better and the costumers happy? thank you cause u no the answer + i didn serve that day love u lots who ever u r cause u must b a bright person for using the internet but remember we r every were thats y we r so good food good for u and good for every body else god bless u and ur family eat topkapi and b happy xxxxxx great charley manager of topkapi

food is quite reasonable but would not recommend it seen as i had seen the owner of topkapi go down sewers in his chef whites and then go and serve customers so is very low when it comes to hygiene