Vue Cinemas Leeds The Light

Whilst I certainly didn’t have any of the other problems mentioned in other reviews — bad sound, rude staff or filthy toilets — It’s a cinema. Not a particularly nice one, but at the end of the day we got our tickets and overpriced drinks and saw a movie.
The movie was sh*t but that’s not the cinema’s fault!
My only concern was the lack of staff. There was 3 movies starting within ten mins of each other and only one person on the counter selling tickets and all food and drinks. The wait to get inside made us quite anxious even though we all know that the start time means 15 – 20 minutes of ads and trailers before your actual movie begins.

Have you ever been to a cinema to have a home like experience just on a bigger screen or had a hearing test whilst watching a movie on a big screen? Look no further. The Vue Cinema at the Light allows you this wonderful opportunity where you can experience cinema like never before. We have been for a few movies and no matter what movie it is action, thriller, horror etc., this Vue Cinema can turn the movie on its head. The comparison to Cineworld or Odeon which have been around for as long as the Vue has been is massive and only adds to the disappointment.
Complaints are dealt in the best way possible with a standard answer. We apologize for the issues but this is our policy.
So much for the entire cinema experience

I took my eight year old grandson to see the Smurfs movie in late August. We have been before and it was OKish. We would have gone to the Everyman but this particular film wasn’t showing. I paid extra for the VIP seats which are a lot roomier than the standard ones. I expected a lot of noise as it was a kids film but not babies in arms yelling their heads off. Kids were running around with no check from parents and there were no cinema attendants to reign the kids in. The worst part was the lavatories. The ladies was a disgrace, over half of them were unusable, there was toilet paper everywhere and because of the mess there was a long queue of people with kids waiting to use the cleaner toilets. During the film I was very aware of unaccompanied kids running in and out, obviously they were playing in the toilets and causing havoc. I spoke to an attendant in the foyer on leaving who all but yawned at me and said he would ‘go have a look’. There seems to be a reasonably big workforce I would have thought it possible to keep the toilets clean — other cinemas do, but these people didn’t give a damn! After all in this day and age we wouldn’t expect parents to take responsibility for their kids behaviour, would we?

sum1 was sick on me and the lifts broke and sum boy just broke everything and once this guy forgot to put the MILK in the MILKSHAKE neva go here its the worst place ever

Terrible cinema. The cinema is way overpriced and the staff are incredibly rude. The food and ticket prices cost more than their competitiors.
During my visit the toilets were out of service and I was refused entry as a student even though I am a student because my university decided not to put an expiration date as my course can last anywhere from 3 – 5 years. I explained this to the member of staff called Russell and showed my course only started 2 years ago (as it has a start date) but he was stubborn and clearly power crazy like people in small roles can be and refused to give me the discount I deserved. I have never had an issue using my card with any other store/​cinema over the past two years.
Avoid this cinema at all cost.

The only cinema where I’ve ever had my bag searched before going into a screening. On another occasion when I had a holdall with me (heading for a train after the film), staff told me I could either hand over my bag for them to look after, or I would have to miss the film. Gets busy on Fri-​Sat evening and weekend lunchtimes; but no worse than other chain cinema experiences, I suppose.