Henry Adams Lettings

How can you not be impressed by Richard Street he is very professional and personable character he was the main reason behind our decision to choose Henry Adams Lettings. Initially we were very impressed with the service from HA both Hannah Brock and Craig Radford communicated with us regularly however we are now only reasonably happy. Communication between the tenants and us does not exist as we choose to remain anonymous dealing solely with the agents. This unfortunately has led to confusion and/​or misunderstandings. This was especially so in the early stages when curtains and blinds needed to be installed after the tenants moved in, also just this month after meeting the letting manager Martin Roffey on an entirely separate matter we were informed that there had been an issue with regard to the dishwasher and we were facing a possible bill for £40. Had we been informed by the agents of the issue as soon as it occurred it could have been resolved more satisfactorily. This issue is still outstanding.
Also the agent said that the six month inspection had not been done but was due soon. It was done soon after, I will give HA ‘the benefit of doubt’ with regard to whether it was us that prompted this inspection or it was already planned to be done.
Now that the inspection has been done by Gaynor Mitchell we are extremely satisfied with the findings in her report.
Again on the positive side we receive the statement on the same day as the rent is paid which is always on due day and the funds are in our account within 2 — 3 days.
HA have kept us informed with the tenant’s request to keep a dog which is still being negotiated by the three parties. Hopefully this will be resolved ASAP. There is a distinct possibility that we may make the garden maintenence free sometime this year which again will have to be negotiated through HA.

Our interactions with Henry Adams were so-​so. They have a beautiful portfolio of houses, and we found our dream home through their site. They were able to show it to us on short notice, and the realtor we worked with was very nice, and really helpful.
Unfortunately, we discovered soon after that the house had serious problems with internet connectivity. None of the broadband providers served this house, not even the local Wireless provider Kijoma. Eventually BT said we could put in multiple ADSL lines and bond them, for a mediocre but functional connection. So we applied to rent the house and paid the rather exorbitant amount of £300 for referencing (which vastly exceeds what any competitors we looked at charged).
Only after paying and finishing our referencing, did BT finally get back to us to inform us that they couldn’t bond lines for us after all, as there wasn’t enough copper, and it would take quite a few weeks to determine if new lines could be drawn to the box. This meant we had to withdraw our application, as we work from home and would get fired if we lost our connection.
Henry Adams refused to refund our £300, saying that we knew there would be internet problems. However, they NEVER disclosed any issues with internet access, we happened to discover it on our own before applying. They would have said nothing if we hadn’t found out on our own.
And then BT falsely claimed we would be able to get multiple lines, only to tell us a week later, after we’d paid, that it wasn’t possible. With high speed internet being a very basic utility in 2015, I feel that Henry Adams should have taken steps to confirm the nature of the connection at the house, through BT if necessary, and that this should be disclosed to tenants before they sign a contract and lose money. We ended up having to move elsewhere, after having already invested £300 and over 20 hours on the phone with various companies trying to figure out the situation at this house. Not cool.