Enterprise Rent-A-Car

I use Enterprise in the UK, this is the first time I have had a problem with them and also the first time I have ever relied on a sat-​nav. The result was that I missed my plane. The Enterprise staff at Heathrow where I dropped the car off were helpful and the people at Gatwick where I had hired it were also really helpful and couldn’t do enough for me. Highly recommended.

I use Enterprise all the time in the USA (Platinum member) and am usually very pleased with the service. Strangely it is a little different in England — you don’t points and you can’t use points either (pity!!). I always used to use Alamo because they had better rates in the UK
I have a couple of tips for you —
First — your US car insurance does NOT cover you in England (at least mine at Allstate does not) — so check before you decline.
Second — the rates they charge for insurance are pretty much crazy high (essentially doubles your bill) I discovered a month ago.
Third — I made a 2 week reservation through «the car rental centre» with Alamo (that no longer really exists in the UK) at a lower rate than I could get directly with Enterprise — and INCLUDING insurance. Then you simply go Enterprise to pick up your car (the email confirmation explains this). Enterprise honors with zero problem
There is a fourth tip that is waayyy cool — I will share with my Unilocal friends when they next visit London — just write me — don’t want everyone to know :)

This might be the nicest car rental experience of my life. The staff was so friendly, starting with the drive who stropped the van to pick me up at the terminal after he’d already pulled away. The staff at the counter was so friendly that I was actually a little suspicious of how nice they were being! I’d booked online through auto Europe this time and had had a horrible experience in Scotland with some insurance stuff a year ago so I was terrified of how I might be screwed over this time. Craig took care of my reservation and was just as nice as he could be. He took time to explain the «spare» tire, which was an air pump basically. Asked if I needed help learning the controls and even swapped me to a new car once we find a few chips in the windshield. Returning the car was the same. Super nice guy taking it back and friendly service on the way to the terminal. I highly recommend this branch and will be renting here again.

I just arrived at my hotel after picking up a car from Enterprise outside of the Heathrow airport, and even though I have not finished the transaction, I must post on the super friendly staff! After having failed to get a car from a no-​name outfit that treated me like dirt, wow, what a difference! Although my attempt at making a same day web reservation failed, the airport shuttle bus driver welcomed me on board and took me right over to the rental area 6 minutes away. The staff behind the counter was efficient, friendly, and quick. Everything was explained clearly, no double talk, like that other place. Also, although I declined the extra fee GPS, the car had one built-​in, so I got that for free (good thing too, because I’m sure with all those roundabouts, I never would have found my hotel. If you want a great car rental experience, you might give these guys a try. My experience with them was way above expectations.
Edit (Added after turning in the car):
Again, I felt like a king! Smooth check-​in. The guy thanked me for taking good car of the car. Bus driver super friendly and helpful. Can’t say enough good about the staff and service. Enterprise is my go-​to! I’m glad the other reviewers are saying the same thing or a reader of this review would think I was an insider or something, lol! Usually I find something to improve upon, but I’m coming up empty.

These guys are awesome, friendly and efficient. I was really impressed. Best experience I’ve had at a car rental anywhere.

I rented a car for the first time, was so put off by many bad reviews and extra charges. I chose enterprise because they had a relatively better customer satisfaction rating and I’m glad I did. We hired 2 cars (small hatchback and 7 seater) and the trip from heathrow shuttle to checking the car over was seamless. Glad to report that I didn’t pay any extras and car passed the check.
Will use again and hope for a good service again.

I received great, superb, top notch service from the rental car counter at the airport to returning the car. The car lot was not connected to Terminal 1, so I rode a shuttle to and from the airport. Before heading to the car lot to pick up your car, you will first need to get everything squared away at the counter. At the counter, you take care of the insurance, gas, and form of payment. They then send your information over to their people at the car lot. As you ride the shuttle over, they shuttle driver radios over my name so that my car would be ready. As soon as I exited the shuttle, there was someone there to greet me. We walked around the car to inspect for any damages. After giving me some final details about the car and what not, it was off I go. Before exiting the lot, you’ll need to give the gate attendant a copy of the rental agreement. Returning the car was just as pleasant and stress free. I would definitely recommend renting a car from these guys if you absolutely need to drive while you’re in the UK.

Flew in from Boston for a funeral, Michael Sharp took care of my family’s rental. He was considerate, friendly, and helpful. What is usually a frustrating part of a trip, picking up a rental, was made easy by Mr Sharp. Thank you Michael.

I had the best rental car experience EVER at this location of Enterprise. The guys who run the place are all exceptionally nice and helpful, a real pleasure to deal with.
We had originally secured a car with Hertz, and although my husband and I are both Gold members, the system (despite the very nice attendant who helped us at Hertz) tried to charge us almost QUAD what we had reserved the car for — a cool £500, which, if you don’t know, is almost $ 1000 for only a week long rental which we signed up to pay around $ 200 for. We absolutely refused to be gouged and proceeded to walk next door to Enterprise. You can imagine that we were pretty unhappy right out of the gate, but they cheered us right up with their demeanor and their treatment of us. Not only did they hook us up with a very nice midsize diesel, they waived several fees for us which they had a full right to impose and provided us with a wifi hotspot for £10 per day, a little investment which proved to be incredibly valuable.
My husband returned the car to Stanstead airport on Sunday when he had to fly to Barcelona, and I decided to opt for trains rather than keeping the car and driving, a last minute decision that didn’t ruffle any feathers. They could have demanded that he bring the wifi back to them immediately, yet they allowed me to keep the wifi hotspot and return it to them when I got back to Heathrow 4 days later. What’s more, they structured the rental costs to my benefit rather than their own — just outstanding.
As if that’s not enough, every time I called this office with a question, they gave me the best answer I could hope for, and were polite and friendly without exception! Suraj and Muhammed (sp?) were excellent, as was the manager, whose name I can’t recall but who is related to a Harrington!
Rachael (at the Heathrow terminal) was great about accepting the wifi unit & happily contacted Dee (at the North Perimeter Road location) by phone to communicate her receipt of the unit on my return to avoid confusion and save me having to email. Dee was also helpful in an earlier call by checking on my husband’s return of the car and making sure we were credited for the unused days, which again worked to our benefit.
Best car rental experience EVER, ANYWHERE. Thanks to ALL of you for your great service!

I thought the line at the airport car rental counter was long, but the line at the office where you actually pick up your car was 3 times longer so get registered at the airport before you take the shuttle.
Kudos to Enterprise for having a real human customer service representative behind the counter. The other companies just had telephones. Steven Sylvester had a great smile and a fantastic, bright attitude, and it was that, that made all the difference in our experience.
Booking with Enterprise directly on-​site was crazy expensive. Make car reservations months in advance otherwise use the 45 minutes of free WiFi at Heathrow to quickly book through Hotwire. The deal we got through Hotwire turned out to be a better deal than the guy behind us who booked in advance!
My advice on «car hire» still stands true as written in a previous post:

A+++++++ service I have used them 3 times at this location

This is an airport car rental, so my expectations were low, but honestly, this was poor. The service was shoddy, their computers didn’t work and their staff seemed poorly informed on almost every issue. Worse still were the attempts to misleadingly upset on the vehicle and the insurance. I get that their business model is to lowball then upsell, but I don’t like it.

Great car rental experience! I’ve hired cars all round the world and its an almost universally miserable experience, you get better service from the bus company! however Enterprise at Heathrow were just amazing. Really personal service, no waiting, very friendly staff, brand new car, really rapid return process, good price. Couldn’t ask for more — it meant I got rapidly down to the wedding I was heading to in a nice ride!

The Enterprise at Heathrow Airport in London overcharged me and promised to refund me several times. They charged me a 40 some pound young driver’s fee when my employer’s corporate code clearly made me exempt.
They’ve been promising me a refund all along the way. When I first picked up the car, they charged my credit card over my online reservation amount. They assured me the amount would be refunded later. When I returned the car, the gentleman Naeem who checked the car after the rental, said it would be in my account later that day. Moreover, I’ve contacted the Heathrow branch several times since — each time they said the refund would be in my account in 3 – 4 days. I’ve even spoken to the branch manager, Mr. Thomas Hayes. He asked me to send him an email with the details of the situation, which I did immediately after talking on the phone with him. He never responded. Now, three months after the rental, still no refund.
In addition, I’ve also tried contacting customer service via their website, also with no resolution.
The fact is, the representatives at the Heathrow airport have repeatedly lied to me. If they had told me up front that I would not be refunded, I would have simply hired through another company. It is extremely unprofessional to tell a customer to expect a refund in a few days and never follow up.

Funny world this car rental business.
For those coming over to to visit England… DON’T PANIC! Driving here is easy, you’ll get used to it after the first 5 – 10 miles. Tips: It’s 30Mph unless signs say otherwise, people coming from your right have the right of way, and if the lights are red then that means stop, it doesn’t mean you can turn left if it’s clear!
Things that you may find useful:
1. If you’re getting a Megan then they have TOMTOM GPS built in, BUT you need to bring your own maps on an SD card! If you’re a tech-​head then eeeasie-​peeasie, otherwise… don’t bother.
2. If you’re hiring from this specific branch then you will be charged a 15% Airport fee. Very very annoying, but that’s just the way it is.
3. Their excess is around £600, so if you return the car with a dent, etc. then when you return the car, you’ll very likely be handing them £600 before walking away. You can pay around £10 per day to get the excess reduced to something reasonable.
4. If there’s more than one of you driving then add another £9 on top, per day, per driver.
5. Make sure you look around the car, covering every inch for dents or scratches. Make sure the radio aerial is attached: We didn’t notice ours was missing when we collected the car, but luckily found it in the boot when we returned the car!
6. There’s a Texaco Petrol station on Bath Road (Bath Road, Harlington, London UB3 5AY), good place to refuel before returning the car.
In our case, for a Megan, for two days it was a basic £60, plus one extra driver, and reduced excess, and airport fee which added up to £100.
Hope that helps.

I was a bit nervous about driving in England for the 1^st time AND driving my parents around to boot. As bad as my dad reacts to my driving I could almost imagine him panicking at every turn. I was also nervous that the cars might somehow be built differently.
But the staff here understood all those nervous fears! They made sure that I had all my questions answered (and yes, the gas pedal is on the same side as in the States!) and walked me through everything in the car (a decently sized/​priced Nissan Note) and generally made me feel more comfortable about my first UK driving trek.
It would have been nice if they had GPS available. They had them at one point but said that people weren’t using them so they stopped offering them. I would have paid a premium for one. I probably wasted ½ a days travels being lost at one time or another through-​out the trip. And the drop off location was not easy to find. Also, I left a necklace on the console and even though I called less than an hour after leaving they said that it was no where to be found. Guess someone nicked it.

Very bad set of people work here. They tried to make me pay for scratches on the car that were already there.
They literally made me stand in a line for over 2 hrs to get a car when four of their executives were doing nothing but sorting keys on the computers.