Headmasters

The worst hairdressers I’ve ever been to in my life!
I went in knowing exactly what I want, told the hairdresser this but left with hair that is exactly the same.
I told her that I wanted full on frontal bangs, without asking me if I had bangs previously she said no it’s too much work we’ll give you a more subtle fringe and maybe next time we can look at a full fringe. She asked where I part my hair, I pointed to my left side and she said that she’s going to start my fringe in the middle to be safe. Really? I wanted a short fringe and after asking at least twice to cut shorter she went down to my chin.
As I have long curly hair, I wanted to get a lot of layers because I was losing my curls. She said no, next time we can look at getting more layers. There’s never going to be a next time if you don’t satisfy me the first! What bugs me is before the process, she asked me what I wanted and I told her I want a drastic change. If she knew she couldn’t give it to me why not say so? I would have gone elsewhere and paid half the price for something I wanted!
This happened a month ago, I have complained VIA website, email and txt to arrange a recut to get what I paid for but no one is bothering to answer. I will never step foot into a Headmasters again.