Exactaprint

I have used Exactaprint twice and each experience varied depending on the person helping. I also suspect that the busy-​ness depending on when you go in can affect the quality you get.
The first time I went was to have a few graphic design portfolio pages printed, and the lady helping me was very patient with any questions I had. She even let me reprint one of my pages free of charge because there was something in the graphic that I needed to fix. Quick and pain free.
The second time I went in to get business cards printed and had a rude awakening of how poor customer service can get. Being from America, my business cards were not set up to UK dimensions, so the man helping me at the counter, asked if I would like them printed to the UK sizing and not original dimensions I had set it up as. Foolishly I figured «when in Rome…» and asked him to cut them to UK dimensions. When he finished and brought them over I noticed that he had cut them to a strange size and they followed neither country’s standard business card dimensions. They were still rectangular, but were bordering on being square-​ish. He had also cut each one differently and on some the text was hovering too close to the edge where it looked like a mistake. Unacceptable. I asked him about it and even compared them to the Exactaprint business cards that were sitting on the counter, but he curtly shooed me along with a «time is of the essence,» as he had had other customers to attend to. I was in a hurry myself, so paid and left angrily. It was no small fee either– each business card was roughly one quid.
I later went back to ask for a refund and explained the poor service I had received. The gentleman (a different guy than the one helping me before) at the counter took one look at the faulty business cards and shook his head, embarrassed. He was very nice and apologized for the misprint, saying that it never should have happened. He reprinted them for me free of charge, and even gave me a little more than double the amount I had originally asked for. Bravo on him. It just showed how an entire experience of a business can hinge on one incredibly rude or one very gracious employee.
It is just bad business practice to flub a simple print job and then dismiss your customer when they inquire further. Have more pride in your job than that.

I sent an order here to be printed off and ended up with an order 100 times more than I asked for, even though I had a copy of the order with me I just paid and left.
I wouldn’t give these guys an order again.

I’m surprised that no one has reviewed this place. I’m sitting here for the 2^nd time in a week, today they are scanning 500 pages and will email them to the USA, burn to a disc, via pdf, and print later this week.
Always friendly, and this place is huge. I’ve never failed to get printing done the same day.
Because this is the only printing place I’ve used over the years in Glasgow, it pretty much speaks for itself.
Nice comfortable leather seating, nice friendly staff.
And because this place is situated on the bottom end of West Regent street, that makes it a stone throw from Sauchiehall street and Buchanan street. So very handy and close to all companies in the city centre.
I just got my bill. All those pages scanned, sent to USA via email as pdf, a disc that they burnt it to for my keeping. All that work for £6.95. More than happy:)