Dove Davies & Partners

Absolutely agree with reviews stating this is THE MOST UNPROFESSIONAL AND RUDE company I’ve ever had the misfortune of dealing with. They have been utterly useless and even our landlord called them «bawbags». We had no heating or hot water for SEVEN days and they couldn’t have cared less; failed to update us, failed to be apologetic or even courteous, failed to reply to emails and failed to resolve the situation. Believe me this is only one of many horrible encounters with the gobby unprofessional staff members. I truly believe the good reviews on this page are merely a result of the staff sitting writing them themselves whilst they should have been trying to do their jobs. RUN and NEVER look back!

I have to say that we have had an excellent service from Fraser and his team, they dealt with our property with the minimum of fuss and as a landlord knowing our property is in safe hands makes it so much more reassuring. There are many unprofessional and unhelpful agents our there, Dove Davies are not one of them!

Very professional agency, handymen coming after two-​three days, excellent manners and quick return of the deposit.
If I had read the other reviews before my tenancy I would have never rented my flat from them, at it would have been a shame.
I’m happy and would recommend this agency.

Summary: Having been renting for 7 years — this company is by far the most unprofessional and rudest letting agency I have been with. I recommend every tenant and landlord to stay away from Dove Davies!
As a tenant with Dove Davies, I can wholly agree with the negative feedback mentioned by the other reviewers: They promise one thing on the telephone and send something else by post i.e. I was told that a contract extension of 12 months would be possible — what do I get — a notice for repossession and a 6 month lease — 1.5 months later (the contract arrived at the end of the first month’s new lease + a notice for repossession).
Second example: The other day, they sent out an email to all of their tenants with all the tenants email addresses visible. It was interesting to see how many people I knew where on their roster, however, I would not consider this as a professional interpretation of the data protection act.
These are only the latest events — things were much much worse when moving into the property. In general, nothing happens after the first contact attempt. Sending emails is useless, staff replies but one gets the impression they just read half of the email — in general: Extremely bad customer service.

I left a Dove Davies flat 2 years ago, then I get a letter through the post stating that I now owe them £700. For what? For numerous things «slightly damaged cutlery». «missing bird basket» what… damaged «bridge of the canal». WHAT? Basically, just be warned that like any letting agency they’re vultures. I even got photos through of a broken electric hob, now I definitely remember getting drunk and lighting my cigarettes from the gas. AHA! 1 – 1 Dove Davies.
Just be wary.

Agreed, definitely would not recommend. Staff are all smiles and pleasantries while you sign up with them, as soon as you’re theirs it all goes downhill. Expect expensive and shoddy repair jobs, lack of communication and general disinterest in sorting out any problems.