Specsavers

I recently broke my glasses completely and because I’m literally as blind as a bat it was a huge rush to get me some replacement ones.
As I can’t drive without glasses on (due to the illegality of the situation) I had to chose the opticians within walking distance and annoyingly abandon my beloved vision express.
Being such a big chain, I expected specsavers to be efficient and proactive, they weren’t.
It took them 2 days to book me an appointment for a week in advance at this point I’d taken to only walking places, and balancing my (broken) glasses on my face for emergencies. When I begged and pleaded with them to make me an earlier appointment I was met with teenage girls with blank faces and no concept of customer service.
The eye exam itself was quick and my optometrist really sweet and chatty, despite the fact that I always find eye exams a bit too intimate. (It’s the bit where they practically sit on your lap and stare right into your eyes, it’s almost romantic)
In an effort to save time I went down and chose/​paid for my frames in advance. They said they needed to order them and considering I’d chosen the frames 5 days before my eye test I assumed they’d get right on that.
Unfortunately I was mistaken, after my eye exam the girl had to be prompted to order my frames. This was Monday, I was told to come back Thursday to collect them as they’d be ready. Suprisingly, or not, they weren’t.
A girl with a vacant stare told me laboriously that they hadn’t come in yet and that they would ring me when they did.
A few more days passes so I call again, I’m told one pair of my glasses are there but the other isn’t.
«Can I come and get them»
«They’re still not here»
«No, I mean the ones that are there, can I get them?»
«Oh, I suppose so».
It’s been a month and I’m still waiting for my second pair of glasses.
The frames are good, the selection is decent and the eye exam itself of high quality. The customer service however, is horrific.