This art hotel is charming, with good sized rooms and great service. One item that stood out was our check-out experience. Normally, breakfast comes with the room. However, we had to leave for the airport 5:30am, so instead of just forfeiting breakfast, they offered(without us asking) to instead do a lunch bag for us and made the effort to have someone have it ready at 5:25am, before their front desk opened(like many European hotels, their lobby isn’t 24 hours). Also, we chose a ham and cheese sandwich. However, they didn’t give us a ham and cheese. What they gave us each was: a ham and cheese sandwich filling a large baguette, an extra cheese sandwich baguette, 2 apples each, 2 nectarines each and a bottle of water. So they threw in quite a bit more than they had to. Did I mention they also provided us with two all-day tram passes for each day as part of the room? Also, free WiFi that was actually quite good in reliability and speed(which is not always the case in European hotel wifi). So, overall, a good experience. It is however necessary to prepare tourists — particularly Americans — for a few items: 1. There aren’t elevators in one of the two buildings that make up the hotel(it’s a historic building), and the stairs are spiral and a bit off-kilter. They do have a bellhop who will transport it up, but after quite a while in Europe we had a lot of bags, and we felt a bit bad about it, particularly as we heard the rather in-shape guy wheezing his way up for two trips. If you stay and have luggage, ask specifically for the building with the elevators. 2. They have a heater in the room, but not air conditioning. As Switzerland is not tropical, this probably isn’t usually a problem. Our visit coincided with a bit of a heat wave. However, we did learn it can get a bit toasty during the height of summer even in Basel, so if staying in July or August this might be a consideration. When asked, they did bring up a floor fan to help keep us cool, however. Overall, I recommend this hotel as it is also near the heart of the city, and convenient to most of the shopping and sights.
Eileen F.
Place rating: 5 Berkeley, CA
When I arrved, I was greeted by very nice, friendly and helpful staff. They gave me a glass of fresh homemade apple juice while I was being checked in… YUM! My original room wasn’t available due to me getting there late so they upgraded my room at no charge. The room was spacious, immaculate and had a cool coffee machine in-room. It was one of the best beds and best rooms I’ve been given in Europe. Breakfast was good and checkout was easy. Again, the front desk staff were helpful and friendly and overall, the experience was great. I highly recommend this hotel if you want a hotel that is unique, close to shops and tram lines and very comfortable. I will be back!
Sam S.
Place rating: 4 Munich, Germany
A gorgeous Art hotel in the centre of Basel. The staff are very friendly and the service is excellent. The rooms are nice and spacious and the décor is clean and modern. The building itself is an older building with gorgeous wooden stairs and shutters on all the windows. There is a lot of art hung up throughout the building and almost all of it is for sale. The disadvantages to the room we had was that it was facing the street and there is a tram line and you can hear it. As the room did not have air conditioning we had to keep the windows open and that made the noise factor worse. There were no blinds in the room and so getting the room dark was an issue. Other than that this place was great. There are two or three restaurants in the place. The breakfast we had was excellent and eggs were cooked fresh on order. Free wifi was included with the stay and all in all not a badly priced hotel in Basel. The location is a 5 star for me as it is literally a 3 min walk into the centre of Basel and a 10 min walk to the Rhine. There are at least 10 great restaurants nearby and the street behind the hotel is a really gorgeous street to walk on. I would happily return here any day.