Passion Car Sagl

Where to start? We rented a smart car from Passion Car in Lugano because the only other smart rent place was all out… big mistake. Passion Car was extremely (and unnecessarily) expensive. The price was approximately 150 francs more here than it would’ve cost at the other smart rent place, totaling around 250 francs. Additionally, we were charged for having the car for 4 days when we only had the car in our possession for 3 days — he insisted he needed to charge an extra day for cleaning and prepping the car for the next customer, which was funny because we got the car on ¾ tank of gas and a filthy mess. Obviously it probably goes without saying that the customer service was terrible. When asked about the pricing, he simply said that is how its done at his place and then he hung up on us. Additionally, the car was a hunk of junk. It broke down on us twice while we were driving, forcing us to pull over to the side of the highway and wait for it to come back to life. If that wasn’t enough, the front headlight of the car was out causing all oncoming traffic to flash their brights at us for an entire weekend trip. Upon return of the car, the owner of the business gave some concession, not charging us the additional 12 francs for the extra mileage that we accrued on our trip… how generous! Overall, we had a horrible experience with Passion Car and will never be renting with them again and we encourage you to do the same.