Hyatt House San Juan

Great new hotel the rooms they are large one bedroom suite with a small kitchen. The breakfast was great with plenty of options omelet bar to cereal and every thing between. The hotel is close to the Royal Caribbean Cruise dock, one could almost walk to it. The only negative was after flying in from a ten hour trip is being told our room was not ready and this was at 5pm and it could be a couple of hours till it would be ready. They did give us a room after about 45 minuets on the ground floor. There were other guess that had to wait 3 hours before their room was ready. Hopefully this was a one time deal.

Not the best place to stay at. Epically in a warm and at time hot country.
A/​C does not work. I checked in to my room around 7PM and walked into my room and the room is 77 degrees. The hallways were cooler than the room. I called the front desk and they came up to check it out. When turn to 65 degrees the A/​C turns off after 8 or 10 minutes but never reaches the set temp. Had the engineer come check it out same issues. They changed my room at my request they didn’t even offer and ran into the same problem but worse. At this point it was over two hours of dealing with this and I decided to leave the hotel and go else where.
Before I left I made sure I wasn’t going to be charged but long behold I was a few days laters. After I was told I wasn’t.
I recommend that people look else where as the headache is not worth the hotel at all. I wouldn’t even give this hotel one star but I’m forced too. Stay at the embassy suites in isla verde much better hotel, bigger free breakfast and free happy hour that last about three hours.

Disclaimer: We used our Chase Sapphire points to book this hotel, so the prices didn’t affect my review as much.
Hyatt is known (in my head) for changing their business model in the world of hospitality — Hyatt House was created as a more self-​sufficient hotel for leisure travelers. There is usually limited staff (who are still very friendly and helpful when you need something) but most everything is self serve here. It’ll seem typical because you still check in, talk to someone to get your key, etc., but they have an expanded convenience store within their hotel to offer you snacks and some hot items. Your hotel room will at the very minimum have a microwave and mini refrigerator for your use. The studios, which are incredibly nice, have a little kitchen in them which is fantastic for those who want to make their own breakfasts (although breakfast is included in the room rate).
Their breakfast is okay — they have powdered scrambled eggs, sausage, breakfast potatoes, «pancakes» (looks like french toast), carbs (e.g. toast, bagels, english muffins, little white powdered donuts), some fruit and yogurt, hot oatmeal (with limited toppings), and cereal. Of course they also provide milk, juice, water, and coffee. It’s a good, reliable spread to start your day but if you’re looking for local cuisine or flair you won’t find it here.
The hotel is clean, safe, well designed, comfortable. If you have more than 1 – 2 people in your room though, and someone needs to sleep on the couch/​pull out sofa, they’re going to be cold. The vent blows directly onto the sofa so even if the temperature is high you’re going to be cold at night. There isn’t much within easy walking distance around the hotel either, so if you want to explore San Juan expect to take a cab, although rates are always relatively reasonable (less than $ 20). Try to always ask the cabbie how much it’ll cost before getting in the car though because they don’t meter in San Juan, they go off of whatever rate they quote.
If you want rate information visit the Information Center in Old Town San Juan, they have some rate information written down for your reference. It should cost $ 12 to get from the hotel to Old Town, same for getting to Condado. $ 20 to get to the airport. Other than that, if you need more information, ask the front desk and they can help you call a taxi and also price it out. You can usually get a taxi within 5 minutes of asking for one, so no need to prearrange for transportation!

Great place to stay before cruising we could come back and leave luggage and spend the day thanks

My boyfriend and I stayed here for three nights and it was amazing! Bed was comfortable, room was large and very clean. The majority of the staff was extremely friendly. We used the pool, the gym, ate breakfast, had dinner at the bar and have no complaints! We will be staying here again in the future.

Very nice hotel and service. After 12 hours of traveling we were tired and ready to sleep, they got us in an early check in with out paying extra. And when we messed up the date we were suppose to check out they let us stay 3 hours past check out without charge. Great service. We stayed 10 days, it was awesome to have a little mini apartment, and the building has a laundry room also!

Stayed here for 6 nights for my honeymoon. Everything was beyond perfect. The hotel was VERY clean and modern and new. The rooms are spacious, the shower was huge, and loved that everything was so up to date. The staff paid close attention to our needs and was always there to help. We had free breakfast every morning which we looked forward to! The location worked great for us, close enough to San Juan but not super close to deal with traffic! All and all, we will defiantly be coming back to the Hyatt!!!

One of our favorite hotels ever! Very clean! Great beds! Awesome staff!
We arrived right off the cruise ship too early to check in, so they stashed our bags for us and took down a phone number so they could let us know when our room was ready, which was hours before the 3:00 check-​in! They have an amazing lobby to pass the time in with a comfy TV area, pool table, foosball, etc.
We were shocked when we got to our room! It was huge and very up-​to-​date! The bed was awesome! Everything was very clean! The large flat-​screen TV swivelled 180 degrees so it could be viewd from the bedroom or living room areas.
After having lunch at Sizzler a block away (bad, bad decision), we didn’t feel like going out to dinner. They serve light meals at the hotel bar 5 – 10 p.m. We were so pleasantly surprised! The Italian Grilled Cheese was excellent!
Unlike many hotels in Puerto Rico, Hyatt House had a complimentary breakfast. It was awesome! Made-​to-​order omelets, scrambled eggs, bacon, French toast, various juices, pastries, etc. All was very good!
We decided we would have been fine to skip the cruise and stay at Hyatt House for a week instead!

Had the pleasure of staying here for work for five nights and had a great stay! The hotel was just several months old when I stayed so everything was super clean, brand new and well designed. The name Hyatt House is no misnomer — you’re meant to feel at home in this place. All the rooms had a FULL kitchen — complete with fridge, range, appliances, utensils, plates, whatever you needed — and nice pullout couch. The bathrooms were immaculate and some high-​end design with kohler fixtures. With a full kitchen, would be a great place to come as a family for an extended stay in PR. We traveled as a large basketball team and comfortably had 6 to a room in the larger double queen suite and 3 to a king sized suite. Oh yeah, there’s even an outdoor Weber grill that you can use if you wanna save money on a meal. They’ll give you all the utensils as well.
In addition to the comfy rooms, the lobby area was very inviting with several different lounge seating options, 3 different TVs to watch. The breakfast was very good with an omelette station, hot buffet, selection of fruits and cereals and juices and coffee. Just be sure to get there a little earlier than the close of breakfast as the selection gets slimmer and the lines get longer.
The fitness center is open 24 hours with new cardio machines in addition to free weights. There’s even a game room with a foosball table and pool table.
The pool was a little small for our liking (esp. traveling as a large group) and sat in the shade for a large part of the afternoon (when we were there in early January), which was a bummer. Although they might say it’s walking distance from the beach, it’s technically true, but not a walk you’d like to make on vacation and not with your kids and the beach is good, but not great. You’re better off driving to isla verde or somewhere else, which are the more mainstream beaches.
One big con is that the parking is $ 14/​night and the validation ticket thing gets annoying after the second time you do it.
The service overall was outstanding. Everyone at the front desk was super helpful with all our requests and directing us to some of the places we wanted to visit.

Thank you so much Francisco Mariani you are wonderful thank you for your hospitality he has been an amazing trip what a beautiful place. Ms nina

WIN! Whenever I see «new hotel» I get hyped because who doesn’t love new jawns. We picked up the rental and headed over to this spot which is SUPER close to Condado and less than 2 miles from old San Juan. From check in with Ithzia who was super sweet and welcoming to Andrea who gave us LOADS of options to see around the island, Christian who made sure we had everything we needed, nothing messed up the vibe. The breakfast every morning was great with a omelette bar as well as a Bar to get Ya drank on — which I did, the parking was not bad even if it’s $ 14 a day BUT you don’t have to worry about your car on the street in full view for people to mess with. Bed was super comfy and access to each floor was by key only and I’m talking key only. Clean hotel and SUPER great staff.
It’s a must to try it out!

Excellent customer service — can’t say enough about the front desk staff.
Good location — around a $ 10-​$ 15 cab ride from Old San Juan, Ashford avenue, beaches. Front desk will call a cab for you and they usually show up within 5 mins.
Tip: given it is Puerto Rico, don’t forget to ask the front desk for an umbrella if the weather looks rainy.
Free hot breakfast each morning including an omelette bar, closes at 9am which is my only gripe — tourist-​heavy places should host breakfast till later.
Property is very clean, given they opened a month ago. They have a BBQ grill outside that guests are welcome to use. Parking is $ 14 a night.