Goldcar

DO NOT TRUST THIS COMPANY – Booking Scam, Financial Pressure, and Lies I had a confirmed, prepaid booking (CJT-171566273) through Eurojet for 16:30 pickup at Lisbon Airport with Goldcar.

Upon my timely arrival, instead of honoring the contract, I was presented with an outrageous ultimatum:

Wait at least one hour, or

Pay an additional 120€ immediately to access a car.

This is nothing short of consumer deception and organized extortion. When a booking is confirmed for 16:30, the vehicle must be ready — not used as leverage to pressure additional payments from customers who are left stranded.

Despite waiting in good faith, I was later told that cars were still not available, and it was “better” if I paid extra. It was clear this entire setup was an intentional scam designed to force customers into paying more once they were trapped at the location.

Moreover, the fraudulent practices did not end there. At the counter, I was suddenly informed that a 1500€ deposit was required — when my official booking confirmation clearly specified 1200€. Such a major change was never properly disclosed beforehand and was only revealed deliberately at the last moment to coerce customers into acceptance.

This is a textbook example of:

Breach of contract

Misrepresentation of terms

Fraudulent concealment

Predatory business practices

Eurojet and Goldcar together have demonstrated a complete collapse of ethical responsibility. They have engaged in systematic abuse of trust, deliberate misinformation, and targeted financial exploitation of their customers.

If a company cannot provide the service promised, they have no right to accept bookings and take payments. Customers are not hostages. We are entitled to receive exactly what was confirmed, without manipulation or hidden charges.

I strongly urge all potential customers: stay away from Eurojet and Goldcar. This operation is not trustworthy. It is a coordinated scam designed to maximize their profits at the direct expense of customer rights.

I am now pursuing:

A full refund

Financial compensation for wasted time and distress

Formal complaints to European and national consumer protection bodies

Public exposure of this abusive practice across all review platforms

This experience was not just a bad service — it was a carefully orchestrated scam against trusting consumers. Eurojet must be held accountable.

Manter-​se o mais longe possível…
Não aceitaram o meu cartão de crédito… Tive que fazer o seguro para poder retirar o carro.
O carro tinha problemas mecânicos e eles sabiam perfeitamente porque quando telefonei a queixar-​me sem me identificar … Reconheceram que esse veículo não estava bem … A solução que voltasse para trás 200 km e mudasse de carro … Se o carro não estava em condições porque o alugam ?
Péssimo serviço, péssimo carro e o preço final é muito superior ao que contratas …

DO NOT RENT A CAR FROM GOLDCAR!!! I booked my reservation online. When I arrived at Goldcar I was charged significantly higher than what I had reserved the car for. Upon my return of the car, I was charged an extra120 Euros even though they have no contractual right to charge customers this fee — I am a lawyer and I read the contract thoroughly) because I had misplaced the car documents. I was told that if I returned the documents I would be refunded the 120 Euros. I subsequently found the documents and went out of my way to mail them to Goldcar, under the belief that my 120 Euros would be refunded. It has been almost 4 months since I returned the documents and I have not heard a word from Goldcar, nor have they refunded me my 120 Euros. As soon as Goldcar received the documents from me, they ceased communication with me. Goldcar a terrible business. STAY AWAY!!!
Rob Martin

STAY AWAY!!! Our miserable and draining experience was at the Lisbon, Portugal airport. I’m kicking myself for not reading up on Unilocal first. It is a rental car service, how bad could it be! BAD! Our experience was similar to the other posted reviews. A great deal on the Internet and a horrific experience at the airport.
We arrived at 10am & after a two hour wait just to speak with a representative and then learning about several deceiving extras not mentioned in the reservation we left and rented from Avis. After all the required extras imposed by Goldcar, Avis was less expensive.
I understand countries have different rules and policies, but we were surprised by what we were told by Goldcar regarding debit/​Visa cards. If our Visa is also a debit they cannot put a hold on the card to cover the 2,000 euro deductible for refusing insurance as it is against the law. It could only be done with a Visa or MC only card. They do not take Amex. So we were going to be required to take the extra coverage so a hold would not be put on the card. I never heard of that, but will check when we get home.
Also, if you request a regular gas car to avoid the 2 Euro per day charge for a diesel car, don’t count on it. Goldcar, we were told by the representative, does not offer any regular gas cars, they don’t own any at the Lisbon, Portugal airport.
I could go on with the unbelievable surprises we encountered. I hope if you read this and the other reviews you do not take a chance with this business as it will start your visit off frustrated and in the end not satisfied with the result. 57 euro for three days turned into over 200 euros plus a 87 euro charge for prepaid gas upfront.
Other options — Hertz, Avis and Europecar.
Good luck!

I’ve rented a car for 3 days with this company, for 46 €. When I arrived to the desk, I noticed while waiting almost for 1 hour queuing, that other customers were having some arguments with the desk staff. By the time I got my turn, I had my self an argument with this company, as they will rip you off as soon as they open their mouth. Right way they charge me 121 € for a full tank of fuel that I didn’t ask. Then they try to force to rent the «tolls device /​via verde», and after that they force you to buy the full insurance unless you have a VISA with 2000 € available, and have to be in your name, as they refuse my wife’s VISA on the spot! When I returned the car, I returned it with a full tank, and they only refunded me 85 € from the 121 € I’ve paid??? Meaning, that I did rent a car for 3 days for 46 €, and end up paying 141 € (59 € of insurance + 36 € fuel administrative fee + 46 € car rental). This company it’s a JOKE! Not honest and with a very aggressive sales policy! Do not recommended it EVER!

Achtung: wer über Broker wie Autoeurope, Holidayautos etc. gebucht hat braucht KEINE Zusatzversicherung!
Praktisch jeder Vermieter in Portugal (unsere Erfahrung nach außer SIXT oder Japcar) versucht bei Übergabe dem Kunden ein Zusatzversicherung auszuschwatzen. Selbst bei Hertz (Lizenznehmer in PT) wurde die Dame richtig pampig, also ich ihr sagte you don’t to continue your promotion, I won’t accept any insurance so auch bei Goldcar:
das Konzept dieses Vermieters ist komplett auf die low cost Kunden von Ryanair&Co absgestimmt. Mit sehr sehr niedrigen Raten werden die Kunden angelockt. Seriöse Reisebüros (Ihrmietwagen) beiten Goldcar gar nicht an, leider lassen sich aber auch Broker wie Holidayautos auf diese Gauner ein und riskieren so ihre eigene Reputation eigentlich unverständlich?
Goldcar versucht IMMER auch wenn auf den Vouchers der Broker steht you don’t need addional insurance (alle Versicherungen sind inkliusive, Selbsbeteiligung wird vom Broker erstattet ohft sogar Glas) eine extra Versicherung zu verkaufen. Zugegeben das System zu verstehen ist nicht so einfach und vorallem Ältere Menschen sind hier als Opfer geeignet.
Außerdem wird bei allen Anmietungen (ab 4 Tagen) eine erste Tankfüllung berechnet und zwar 100% Tank plus Servicegebühr (plus IVA23%) Benzin ist teuer in PT, so kommen nochmals 75EUR für den Sprit+20EUR Servicegebühr+23%aus20EUR=4,6EUR hinzu weil man das Auto zwar leer zurück bringen kann, in der Praxis aber so was natürlich nie vorkommen wird (angenommen 3l Restmenge wenn man dran denkt!!) zahlt der Kunde hier mindestens 20+4,6+sagen wir 5EUR=30EUR mehr als bei fairer Tankregelung. Nimmt man dann noch die unnötige Versicherung mit dazu kommt man schnell auf die gleichen Raten wie bei seriösen Anbietern nur erspart man sich dort den Ärger. Zudem sind die Autos ggf. in erbärmlichen Zustand, wobei das für SIXT oder Hertz auch gilt!