Fox Rent A Car

AVOID AVOID AVOID
Scammers the advertised one price but when you get there they don’t have what they said they had then they try to double the price. I told them to shove their car

TOTAL SCAM! First they did not give us credit for the pre-​paid voucher, then they charged us for cleaning the car upon the return and the car was spotless.

If I could give this place no stars I would. They have a lot of hidden fees which were not listed in the initial reservation. When we arrived in the place they gave us a manual car without an option of an automatic vehicle which nowhere did it say that the vehicles were only manual, good thing was we had someone who knew how to operate it. Inside the vehicle is smelled like fish. And once we left with the vehicle an alert for a flat tire came up so we had to stop and fill up the tire. And on top of al that the lights inside the vehicle did not work. Point is DO NOT RENT FROM THIS COMPANY!!!

This operation should be shut down by Mexican authorities for criminal fraud. I have rented vehicles in Puerto Vallarta for over 20 years, and previously decided against using Fox again. This time I rented online from a major international company (
) that is unique because they include liability insurance in the rental cost. I was able to secure a mid-​size vehicle for $ 5 per day total, thus $ 70 for a two-​week rental. When I arrived at the PV airport, I discovered that Fox and another company (Mex Car Rental) share an office and are now apparently providing the vehicles for
. When I returned my car in pristine condition (I take care of rentals as if they are my own personal property) the apparent head of the office (nicknamed «Pancho») pulled the same scam on me that others here have reported: he claimed damage on the rear bumper and (NOTE THIS) UNDERNEATH THE FRONT BUMPER DWHERE THE APPARENT «DAMAGE» COULD NOT BE SEEN AND THEREFORE COULD NOT BE RECORDED ON THE ORGINAL «WALK-​AROUND!» The bill: $ 150 for the rear bumper and $ 200 to «repaint» the entire front (undamaged) bumper! My prediction: I got «too good» of a deal on the rental, and Fox, in the person of «Pancho» was determined to extract more money for my rental. There is no recourse available onsite… your credit card is run for the alleged damage and you must get to the airport for your return flight. I wrote «Disputed» on the credit slip and «Pancho» became angry and tore it up, saying I could not write anything on the slip. Thus I now have to institute a claim with my credit card company to be reimbursed for the phantom «damage» to the vehicle. I also would be willing to bet that neither of the alleged «damages» will ever be repaired but likely used to institute further claims in the future! And, secondly, I would bet that «Pancho» and perhaps the attendants split a huge commission on any such claims they institute on helpless Americans who have rented their car in good faith from this horrid company. Third, I would bet the under-​bumper damage allegation is their «go-​to» accusation to snare an easy $ 200. Avoid this company at all cost!

Absolute worst car rental experience ever and I’ve rented cars over 10 times… I understand mandatory insurance but trying to force me to take a complete insurance package after explaining to them I only wanted third party liability insurance is their scam. According to them that is the only option… I knew this not to be true so I asked to speak to the manager Ponciano Chavez. Ponciano has absolutely 0 customer service skills and should not be in charge of anything…
Absolute scam!
BEWARE
I went to thrifty across the street and was happy to give them my business for half the price and a new car!

This rental agency apparently has a side business in scamming their customers. My car rental was prepaid through expedia. When I got there they had me sign a credit slip for a «hold» for security, which is common practice with car rentals. This was processed as an actual charge.
When we got back with the car, they tried to tell us we had damaged the car. The spot they pointed out (there were several on the car), was tiny and was marked on the inspection sheet. After half an hour, a man (apparently a supervisor) came out and said to forget it, it was «covered». During the time we spent there, I noticed they were trying to sign several new renters up for expensive insurance contracts.
On getting home, we found the charge was real, and complained to both expedia and the bank. After trying to fight this for several months, we gave it up. They changed their story several times, first it was «it was going to be refunded», to «it was only a hold», then finally they sent the original bill to the bank and claimed it was never paid.
These people are out and out thieves. Look at their other reviews.
Fox, I am done with you. They have a USA operation, but any company who would allow even a foreign company to operate a franchise that is so crooked is not going to get my business, in Mexico, the USA, or anywhere on the planet.

Rented a mini van as there were six of us in PVR the last couple of days of our vacation. With full coverage it was about $ 100 day. It was a nice Toyota, but these guys are running some kind kind scam on somebody, because when I brought the car back they said there was new damage to the car, which there was not. They pointed to a small scratch on the door, and then the guy got down on his hands and knees and pointed under the bumper the some small scratches. Then they made me fill out a accident report, I just wrote I didn’t cause the damage. Seems like everyone here was running some sort of scam.