Gran Caribe Real

I stayed at the Gran Caribe for spring break with 3 other girls, and we had a great time! We were greeted as soon as we stepped out of our taxi with free waters, sodas, drinks — we got there early so our room wasn’t ready, but they checked us in and gave us our all inclusive wrist bands immediately!
Our room was missing a cot when we did finally check in, but the front desk staff was so friendly and sent someone to set it up right away!
The bars by the pool and in the lobby would often get crowded during the day and night (probably due to the fact that there were so many spring breakers), but the bartenders were always quick and super helpful when I wasn’t sure what drink to order! The drinks were definitely watered down, as can be expected at an all inclusive resort, but if you’re pleasant and respectful to the bartenders, they will certainly honor your «double shot mojito» request! :)
All the restaurants in the resort were good, and we had great service *most* of the time! There were a few exceptions when we had to remind our waiters more than twice that we had ordered drinks or desserts; one time, we waited over 30 mins for a dessert, so we decided to leave since our waiter was nowhere to be found, only to have him shout over at us as we left that he had our desserts — we asked the hostess if we could just take them to go, but before she could even go grab them from our waiter, he had given them away to another table… maybe this is common with all-​inclusive, but that was one of the very few times we felt like the service wasn’t exceptional.
That being said, we had an AMAZING time — the cleaning staff, front desk attendants, and every other employee were so so helpful, patient, and friendly. They answered all our questions and made us feel so unbelievably welcome in Cancun.
On our last night, we visited the Italian restaurant, Il Pescatore, and had the pleasure of being served by Fili, the most amazing waiter! He was so attentive and friendly, and even made us all adorable little tissue paper roses to take home with us! He made our last night quite memorable!
I would highly recommend Gran Caribe for any college spring breaker looking to relax, eat and drink A LOT, and have easy and quick access to the typical spring break party spots like Señor Frogs and Coco Bongo (a 5 min. bus ride from the resort! And the bus ride is only $ 1 each way). We loved Gran Caribe and would book again in a heartbeat!
xoxo,
Boston

Overall the Gran Caribe experience was pleasant.
Customer Service:
The staff at the resort are great and very hospitable. If you tip/​make friends with the bartenders and wait staff then you won’t have to worry about weak mixed drinks.
The Amenities:
I found the hotel to be safe and tourist friendly. There are constantly people trying to sell you things. You learn to say no very quickly. Save yourself a couple of $$ and walk 5 mins to flamingo mall for souvenirs and gifts.
The food:
Nothing to write home about. We were there for 4 nights and we didn’t want to try anything twice because the quality was so bad. Though there are indeed a lot of options.
The beach:
Not overly crowded for the beginning of December. Panhandlers can get annoying but hey we all have to make a living right? The resort next door did look a lot more fun.
Overall I would stay here again if the savings were worth it. If costs/​amenities were roughly even, I would try a different resort.

It’s a 3.5 rating. It’s worth it for what we paid for.
The food were ok. It’s a hit and miss — there are times/​food that are awesome, and some that are not. The worst was the salmon burger from the Sunset Grill — it tasted like old recycled salmon! I understand that some food will get recycled, and that’s ok, but if it doesnt taste good anymore, scrap it! We didn’t bother trying the Italian restaurant as why go there when you’re in Mexico? Maria’s was nothing special… my recommendation for the hotel is for the menu to just stay authentic Mexican and have an actual Mexican ambience in the room (i.e., costumes, designs, music, etc) Humberto (a server) from the Albatross was very good in his customer service skills. He made sure that we had what we wanted and he initiated conversations. He is the most deserving of our tips (We tipped every time we ate and everybody who provided service. I hate people not giving tips, especially those people who ask for a lot and do not tip at all — and I saw a number of them.) Make sure you ask for his table when you eat at Albatross. The other servers were mediocre. Everyone always had a smile and were courteous.
The front desk/​check-​in was slow. We checked-​in Friday night when there was a big fiesta in the lobby and we can barely hear the receptionist at check-​in. It was confusing — no lines, etc so people just cut in whenever somebody is able to help you — which is a tee bit slow, in my opinion. We were given an ‘upgraded’ room with no view — our view was the children’s playground. Didn’t bother complaining about this. The room was ok — huge and it provided the purpose.
When you call Concierge from your room, more often than not, no one answers. We called the front desk to ask for info on what the show is the next day, and the lady who answered said that she doesn’t know yet and all she knew was the show for the night. I assumed that she really did not know or she was just working temporarily, so we went to the front desk and asked an actual person (this time a guy) and we got the same answer! (huh?) you don’t know what your program is/​are? And speaking of programs, the hotel lacks communication and marketing. They should give a calendar of events or something for the whole week or if they are indeed trying to save trees, at least put it up on the company channel on tv.
If you are annoyed with kids, do not go here! (note to self!)
The pool was small, but we didn’t use it so it doesn’t matter.
Would I come back? probably not, but only because of the kids! if it were all adult, then likely, yes :-)

Love Love Love!!! Our whole experience was great from check in to check out. The staff was very hospitable (special shout-​out to Laura our room attendant) and attentive! The gentleman who checked us in (I think Alejandro) made things very smooth. Welcome drinks were a nice touch. I loved the gym, classes are offered. 24 hour buffet was super beneficial because most restaurants closed about 11. I tried all restaurants except the Italian due to time. All were exceptional! Live music and bat in the lobby! (Rosalio is the best bartender ever!) It was my friend’s b-​day and the room was decorated for her, such a nice touch. Hotel is steps away from beach. Overall great stay and I will definitely be returning to Mexico and the Gran Caribe Real!
Cons– Not enough outlets in the room for us (3 women)
When they cut my wristband lol
Too many light switches

My husband and I spent Christmas and New Years here and had a great time! It was the first time in Cancun as well as staying at an all inclusive property. The hotel was very clean. The rooms are nice enough and the bathroom was very spacious. What we really enjoyed was the customer service. Two of the wait staff that stood out to us was a waiter named Beto at Maria’s restaurant as well as Humberto at the Albatross restaurant. They were both very engaging and attentive. Most of the staff seem really happy to be working at this hotel. The entertainment in the open lounge/​lobby area was really fun. The hotel threw a great party for New Years Eve. They have a nice pool area specifically for children so it kinda keeps them away from the beach area. Which makes it nice for the adults that want to relax.
We traveled to many of the ruins as well as went diving in Cozumel and the xinotes. The staff can help you plan anything you want to experience in Cancun. Dont miss Xel-​ha or Playa del Carmen. I bought jewelry from the vendors that visited the hotel in the evening as well as the beautiful store that was located in the lobby. There was only one thing I was sort of annoyed with… While relaxing in the lobby lounge a man came over and asked me and my husband our names. He came back 10 minutes later with little pictures that had our names on them and asked if we would like to buy them for 10 dollars… We didn’t really want them but felt obligated to buy them. He didn’t even spell my husbands name correctly… it gave us a good laugh I guess. Ha
We found a few people to be pushy outside of the hotel but I guess they are just trying to make money… Can’t blame them. The cleaning staff was great as well as the front desk staff. I would definitely stay here again just because of the customer service. And I will tell my clients and friends to consider this hotel in the future.
Muchas Gracias Gran Caribe for a wonderful first experience in Cancun :) «I’ll be back»

We checked in Xmas day…
Food poisoning. I thank all that is good in the world that my children are the pickiest eaters of all time. But my husband, my poor dear husband. This resort is lucky he didn’t puke in front of anybody. He spent an evening and overnight in the bathroom, spewing from both ends, waiting for the shop to open up so he could buy Pepto or Immodium, wondering if he might need to go to a hospital, wondering when it would stop.
Here’s the deal. You know that show cooking they do, where they grill fish up as you wait, and it tastes so good? At the end of that shift they take all that leftover fish that’s been sitting around, grill it all up, and then serve it under a heater for the next meal. A partially cooked piece was selected by my husband and he ate it up. This cesspool fish festered in his stomach, with no symptoms, and he continued to stack dinner, and the next day’s lunch on top of it. Then we get to dinner, and he leaves the table before seeing the menu and bolts to our room. Insert details on dual end explosion here. This was just what i suspect happened. He thought someone was out to get him. Neither theory lends to a vacation well-​had.
The 2 stars are for the pools, the snack bar and the several nice people who served us.
I do not expect perfection at a resort. This was the 3^rd time i had come to Cancun. Staying here resulted in a vow to never go back to Cancun. If i do come back for whatever reason, i’d rather go to the Beloved.

We went to the Gran Caribe between 12÷18÷15 thru 12÷24÷15, for our daughters 16^th bday. This was our first time to Cancun and it was beautiful experience. The hotel was very nice and the staff is amazing and very helpful. The all inclusive food was good and you have five places to choose from. Two of the places our buffet style and the other three are not. Even thou it rained off and on there, we did have a few days off sunshine and that was awesome. We will definitely be going back, thank you Gran Caribe.

We stayed here for a week and it was just wonderful the staff was super friendly and the environment was inviting. They have 5 restaurants you can eat at and which its all free and all you can drink. One bartender in particular Julian was amazing, he was very nice and made you feel really welcomed every time you were at the bar. If I ever come back to cancun I would be back here for sure

Dead center of cancun. Close to the clubs and the malls. Everyone who works here is friendly and courteous. The only reason I give this place 2 stars is we did the «tour». I advice you not to do that since it’s a waste of time. But after the tour was done we said no to joining their club. For the 4 hours lost we recorded a tote bag and certificates to use in the hotel. Upon using the certificates we had to sign our names. I signed my name and the front desk said it wasn’t my signature. Mind you my signature is never the same. But they proceeded to ask me to rewrite my signature. I did as they asked. After signing my signature for a tenth time they decided to look at the hotel bookings to confirm. So after all was said and done that is the only reason I give this place a 2 star rating. Maybe in the future I will come back and have a better «front desk» experience.

Food is plain! Service at the restaurants bad ! 80% locals. and there is almost no activity! Went on this trip with family and very regret for choosing this hotel, the most because of the bad service !

Gran Caribe was really great – stayed for a 6 days with my boyfriend and we had a really nice time.
Upon check-​in we were greeted with some drinks and a lovely receptionist who let us go see 2 different rooms and choose which one we wanted. This has never been offered to me before so I thought it was pretty cool.
The room itself was kind of bland but did the trick. Junior suite ocean view – nice balcony with a hammock. I found the sink/​bathroom area to be the best part of the room oddly enough – its huge. First part is a sink and closet area, followed by a separate large bathroom with an additional large mirror/​vanity. If you are traveling with female (s) who need plenty of space to leave their toiletries/​get ready, you will understand why this is the best part of the room! Ana took care of our room for the week – she was incredibly sweet and made towel swans for us nearly every day :)
As for the food. it’s really not bad. People need to keep in mind that they’re staying at an all​-inclu​sive​.in Mexico. you’re not going to get a 4 star dinner. Just have an open mind! Albatros was by far the best for breakfast/​lunch. Sunset Grille was also really good for lunch. The italian restaurant was OK, but our waiter Alberto made it worth while – such a great guy. Order the Mexican coffee! They only have 1 kind of red/​white wine each. stick to the white, the red is pretty bad. (Or just drink tequilla!!)
The beach is gorgeous. as for the cabanas, don’t be fooled by the signs on them that say reserved. We stayed at them various times throughout or stay without being bothered or having to pay. nearly all of them were empty. I really wasn’t crazy about the pool. They have one small one for children (a plus) and one main pool. The main pool is rather small and constantly taken over by people playing volleyball or some staff member yelling into a microphone over terrible music. If you’re looking for a quiet relaxing pool, you will not like this.
Every night they have vendors come and showcase their handmade items for sale. it was nice for the first night but after a while I found it to be kind of cheesy. There are plenty of these vendors downtown and across the street at the flamingo mall, why would you bring them inside the hotel as well?
If they are offering the beach dinner. do it! The portion size was incredible. you’ll never get a 4 course surf and turf dinner for $ 50/​person anywhere but here. Just do it. Definitely worth it.
Some parts of the hotel show its age – but overall it is great for the price. The staff is incredible. In the future I will try somewhere else in Cancun, but certainly would not mind returning to Gran Caribe.

I loved this place at first. I came out here for a wedding. I checked out during the day of the wedding because my flight was leaving at 5am the next day. Saw no point in paying for another night when I would be up all night partying and then heading out of Cancun.
I left my luggage in a friends room meanwhile and when we came back from the dance club I tried getting my stuff but the hotel staff laughed at me and said I couldn’t afford another stay therefore I couldn’t go back in. They wouldn’t let me get my luggage and legal documents. I camped out in front from 2am to 4am until the new staff came in and they let me go get my things. I almost missed my flight.

Very nice, family-​friendly resort.
Pros:
–clean, spacious, rooms with comfortable beds
–bunk beds in family suites
–restaurants were very good (not amazing, but very good)
–service very friendly
–beach was clean
–plenty of lounge chairs for all
–water slides and spray park for the kids, near other amenities
–lovely buildings
–sea turtle nursery on site: babies hatched while we were there (late August) and we watched (definitely the highlight of our whole trip)
–24hr snack bar kept kids from being hungry; no need to dry off and get dressed to grab a quick bite
–close to other attractions
–free wi-​fi (accessible from beach, pool, our room, restaurants)
–entertainment staff were fun: organized games in pool and on beach
Cons:
–very little shade available. Only a few umbrellas and cabanas. Guests resorted to standing lounge chairs on end to create shade on beach. Almost all beach cabanas were empty (each one was assigned to a suite)
–wedding receptions, bands, etc. create a noisy atmosphere until around 10 each night. Very loud in rooms. I had a second floor room facing the lagoon and my parents had a 5^th floor room facing ocean.
–only the actual restaurants and rooms were air-​conditioned. The main floor bar and lobby were open-​air, so quite humid and hot. We were dripping sweat as soon as we left our rooms for the day.
–water slides were super fun but all adults and kids in our group received bumps and scrapes… Pool at bottom is probably not deep enough. Use carefully!

We upgrade the room to a ocean front room, the hotel is beautiful, staff are welcoming and helpful, i like the pools and the kids play area, and is just 5 mins walking distance to the flamingo shopping mall, the food is not best but is not bad at all, just not to order miso soup, because it is not miso soup at all, the drinks is great, room is a bit small, but overall is 4 star

I would consider this a strong 3.5 — 4 star resort and absolutely worth what you pay. Definitely not a five star resort.
Upgrading upon check-​in is a big help. You can hear all of the partying when you stay on the lower floors.
The facilities need repair, but it is very clean… a big compliment from a clean freak.
The staff is very nice, but you will have to carry yourself in a way that discourages solicitation from the activities and spa staff if you want to relax.
Just returned from my third visit and as always I enjoyed it. Keep in mind that this is NOT a FIVE STAR RESORT and you will not be disappointed! Average to good food, descent amenities, clean, super comfortable beds, and very friendly staff.
If you aren’t expecting five star, this is the spot for you.

Amazing all inclusive in a perfect location. For being an all inclusive the food here was great. The staff is very attentive.
If you have kids this is a kid friendly hotel and they will have a blast.
This hotel is very Americanized and you tend to forget that you are in Mexico. The wifi only reaches certain spots of the hotel.
I would definitely recommend this hotel as I had a great stay.

The Good:
–The resort was nice
–Staff was really friendly
–Bulgari toiletries in the upgraded suites (they smelled wonderful and left my skin feeling super soft)
–Right on the beach
–Not far from the aeropuerto
–Some food items were good (while others were just «meh»)
The Bad:
–The juice tasted like it was just pure sugar and artificial fruit flavoring. I think it was concentrate. I ended up adding water to tolerate it.
–Although the drinks were unlimited, they were weak.
–Food was just okay overall… edible, but nothing really wowed me.
The Ugly:
–We were constantly approached by resort staff about purchasing things like massages at the spa or excursions. We actually wanted to get those things. But because we kept getting harassed throughout our stay, we didn’t do as much as we wanted.
–Cancun itself is way too touristy for my tastes.

Best hotel in a perfect spot. Yes it’s not all up to date and super fancy but the amount of attention the put on EVERY guest is worth the stay! Everyone is so welcoming and happy to serve you, I love the attention to every detail thIs place has from your room/​towel designs to your dinner plate. Anything you need is a snap away and I honestly wouldn’t picture myself going to another resort. I come here once a year and it never changes all of their employees are so giving and helpful it makes me not want to leave! Thank you gran caribe staff, you all rock can’t wait to plan my next trip!

I really wanted to LOVE this place but it only succeeded at falling short of my expectations.
What I didn’t love:
I specifically picked this hotel because it states on their website, clearly, that there is wifi in the rooms. It also says that they’re «all suite» and have mini bars in the rooms (with a picture of liquor bottles upside down in a dispenser). False advertising at its best, unfortunately, as it didn’t have/wasn’t any of these three things.
My bff and I went for a long weekend and told our children that we would FaceTime them before bed every night, which is why having the wifi in room was needed. Once we realized we didn’t have wifi in our room that first night, we tried to call them from the lobby. It was so noisy we couldn’t hear each other and the connection was bad. That evening and the next morning we spoke with three different front desk people who all stated that they only offer wifi in the common area. At this point, even if I could prove them wrong because their website says they have it, it wouldn’t have mattered. We sucked it up and dealt with it.
Our room was a standard hotel room with two double beds, TV and a mini fridge with soda and a few cans of beer. No mini bar. I’m sure if we would have paid for any type of upgrade we would have gotten more, but that’s not how they advertise their hotel. It clearly states All Suites and Mini Bar.
The buffet food was a poor selection and not appealing or flavorful. (I know you don’t go to an all-​inclusive resort expecting 5 star buffets, but I do expect food to taste good and because it’s a buffet I expect a good selection with more local fare.)
What I did love:
All of the bar staff we encountered were very friendly and engaging, which made it fun! Especially, Daniel Sanchez and Zamora.
Maria’s Mexican Restaurant, a sit-​down al a carte restaurant, was FABULOUS! The service and the food! The Sunset Grill has good food as well.
My friend got a massage one morning and loved it so much she booked another one for the next day.
There was always space at the pool and down on the beach, although no wait staff came down to the beach.
Overall, we did relax and have a good time, but because there is not wifi in room, I won’t go back here.

I have stayed at the Gran Caribe Real twice now — once in Oct. 2013 and again in March 2015. The first time was for a wedding and second time for a friend’s birthday. The reason I like this place is because it is reasonably-​priced for an all-​inclusive resort with free wifi. Most places in Cancun you have to pay between $ 12-​$ 20 per day for wifi which is just dumb in my mind. I believe I paid around $ 713 for my 3-​night stay here which I think is pretty decent. There are five restaurants on site and two of them you have make reservations by 3pm for that night and we were able to do that and try both of them which were really good. I think the food options are great and varied if you are trying all the restaurants and there for 3 days or less. After that it can get repetitive. The service there is pretty good and I love the beach area which has cabanas you can lounge in all day and order drinks from or walk over to the beach bar and grab whatever you want. I recommend trying to get a cabana early because they go fast. There is a gym on the premises that I used daily in the mornings before I stuffed my face that day. They also have shows most nights in the ballroom downstairs and shuttle service to the local clubs which are between 5 – 10 minutes away by car. We also did parasailing for $ 54. They have a booth outside where you can sign up for any excursion which I thought was pretty convenient. I think it’s a wonderful place to have a wedding as well. They have a chapel on site or you can have a beach wedding/​reception. Nothing beats the Caribbean as a backdrop for your wedding! I might try the Hyatt Zilara, their sister hotel next door which is Adults-​Only. I’ve heard good things and its rated pretty good on Unilocal also. Also a nice touch was greeting us with champagne when we checked in. Even though they were unable to give us a double-​bed room, the sofa in the room converted to a bed and they provided pillows and sheets. The only thing is the rooms are ok, nothing spectacular. And the shower can’t make up its mind on hot and cold and will change in the middle of taking your shower. Our shower actually broke on the last day but it was when we were ready to leave so didn’t really affect us that much. Make sure you have dollar singles to give as tips to all waiters. Yes they do expect at least $ 1 tip if they provide you with something. Don’t be stingy! Enjoy! :)

This is A very nice location in cancun. The rooms are very nice size and fairly quiet. The staff is very good and there are only a few things that came up during five days. The nicest part was online check in and a $ 28/​night upgrade to oceanview. Even overlooking pool, noise level was more ocean waves at night than people. The view to south includes most of cancun coast. The grounds are not largest, but there is enough sand for everyone and at pool. The staff is very accommodatiing, especially Daniel pool/​beach waiter. TIP him every other drink and he will use hand gestures to order from distance, he will break US Dollars for you, he will go out of his way to make you at home here. He is a gem.
The albatross is the only buffet worth going to here. Not America, not same quality in every buffet. The resort does treat restaurant reservations as privilege to the «club» (time share owners), even at 8 am you have at best the choices of 9:30, 10:00, or 10:20 pm for IL pescatore and Maria’s. They are both very good but not traditional American style of the cuisine. They have Ala carte menus and yes there are items not included in all inclusive packages like lobster and non house wine. Il pescatore has an awesome flaming coffee dessert, also served at Maria’s but presentation is better here. Sunset grill is good lunch stop, more than burger and hot dogs. Lobby bar is best for mixed drinks for consistent taste, Tradewinds wildly varies from bartender to bartender.
Ok the bad here, the pool is a denizen of thieves! Other tourists will freely take your towels if you reserve a chair in prime spot or cabana and make it their own. Most resorts have a decorum where you can mark you territory because we all benefit from working together. if you report it right away you avoid a $ 30/​towel replacement fee! Management doesn’t see any problem with this as it makes them money and why confront a bully in name of service. I was given luxury cabana for this issue. Don’t trust anything of even nominally valued more than a book or towel. Don’t leave a poolside cabana and expect to get it back or your possessions!
For the area, it’s a nice place and value. It would be five stars if there were reasonable access to normal eating times when restaurant is two-​thirds full or they would resolve problem customers when you register a complaint. I would like to lower this to three and a half stars to be more accurate. But you ain’t in America here! So lower your standards and enjoy the views.

Este hotel me encanto cuando me hospede aquí, un ambiente muy rico, no es un hotel que este tan lleno y tienes de todo.
De entrada el sports bar esta padre ya que cuenta con distintas televisiones en las cuales puedes ver distintos eventos deportivos a la vez. Como el hotel es todo incluido, puedes disfrutar de todas las bebidas que desees en el bar mientras ves tu partido favorito. La alberca por otro lado tiene muy buen tamaño, perfecta para el número de huéspedes que pueden tener.
Una cosa que seguramente quieren saber las personas que tienen niños es que instalaciones hay para ellos, pues hay una alberca especial para niños, en la cual pueden estar horas jugando en el barco pirata.
Y tal vez lo que mas me gusto de este hotel fue el restaurante que tienen para los desayunos, el desayuno es simplemente excelente, no he probado un mejor desayuno en ningún otro hotel.

Last week my wife and I stayed at a all exclusive resort called the Gran Caribe Real in Cancún, Mexico. My review will be about therestaurants at the resort. The first night we went to the 24 hour exclusive snack bar. It included hot dogs, hamburgers, nachos, snacks soda, and even beer on the tap. The second day for breakfast we went to a Italian/​International restaurant. First we ordered a fruit cup and it was delicious. All the tropical fruit was choped up and topped with granola and Mexican cottage cheese. My wife and I were surprise by cottage cheese. It tasted different from the American version but it was delicious. Then we order chilaquiles with salsa verde wow the flavors of the salsa were enjoyed very much.
The second restaurant we went is an all you can buffet restaurant called the Vabatros. This restaurant was the best all you can eat buffet my wife and have ever been too. The buffet serves breakfast, lunch and dinner they also have a bar if you want a beer or mix drink you can order one anytime at the restaurant. The food is incredible and good. The restaurant serves Mexican/​International cuisine. Bring you empty stomach you will enjoy it.
The third restaurant we went to have lunch it’s call Gaviotas is next to the pool but a great view of the beach and ocean what a great view. This restaurant is really amazing serving good their menu.
The fourth restaurant is called the Sunset Bar and Grill next to the second pool but a great view of the lagoon. This restaurant Is top notch it’s like eating one best restaurant in New York, etc. We decided to have dinner at the restaurant, We order appiziter I order a Garlic soup it was so delicious it wasn’t heavy with garlic and not too salty it have a good taste and aroma. My wife order a Mexician style salad with granny Smith apple she enjoy it. For dinner I order the L’orange duck and my wife order the Condon Bleu. The L’orange duck was so good, the duck was cook perfectly nice and tender with touch orange glaze that was the duck I ever had. My wife enjoy her Condon Bleu she gave me a taste wow that was really good. Finally dessert it was so good.
Overall the Gran Caribe Real resort is one best hotel we ever stay, we love everything about the hotel. We recommend our friends and family and our Unilocal friends to come at the Gran Caribe real.

This is a great place to stay in Cancun. The staff are very friendly, there are 2 pools (kid and adult, with a water park, when you check in the staff give you a wristband so you can have unlimited access to the services they provide, including food and drinks. The beach is stunning, it closes @9 and the pools @7, room service is included, and the food is to die for. One tip: when you go to the resteraunts, you need to be dressed, so no swimsuits. The only downside-​there is no wifi in the rooms, but there is wifi in the beach and in the lobby. There is also a 24 hour snack bar, and the bar in the lobby closes at midnight. I will be back again. Btw there is a free show every night, and they have theme night.