I can get lost in this multi level(floors) of shops! In fact I did! Couldn’t remember if I went up or down an escalator or elevator or for that matter which one! All the shops and sales associates are very attentive and polite. You don’t find them just standing around talking stories with each other. They were always moving folding something or straightening the items. Very clean place as a whole. Go shopping!
Ideru C.
Place rating: 4 Daito, Japan
Probably one of the oldest department store in Osaka and though it’s a department store, Hankyu is one of the symbol for Osaka, Kyoto and Kobe area. This is not a place I would normally shop but when I want some really nice and fancy cake for gifts and for myself this is one of the place I would normally go. The basement area is where all the delicious food and pastries are and is my favorite place in this building. Service? It’s Hankyu you will be treated like you are the most important customer of all. Price? It’s Hankyu, it’s bound to pricey but definitely a good quality item.
Emily C.
Place rating: 3 Toronto, Canada
A bit on the expensive side but great customer service. Peaches here are 880 yen for three. Can purchase at other supermarkets for a lot cheaper price. There was also hair in a pudding I bought from there so be careful.
Barbara L.
Place rating: 4 Wilmington, DE
Just finished my fourth trip to Japan and my first visit to this store. I was interested in purchasing cle de peau skin care and it was close to my Hilton hotel. First please remember to shop with your passport as you will get a 5% off coupon off for foreign customers and you will get the 8% tax back minus a small fee at a station on basement floor. Great deal and even though a cle de peau had a gift it sold out in one day. They gave me some samples though. I wanted two sets of the intensive brightening masks and they were sold out on second floor. The nicest cosmetic woman ever called the sixth floor counter. They had some do she escorted me there. Nicest young lady. Got those items and another. I loved this store. Tiffany, Chanel, you name it. They also carried MDNA skin line by Madonna sold only in Japan. It was a wonderful shopping experience.
Andrew D.
Place rating: 4 Brooklyn, NY
Hankyu is an upscale department store on par with Saks Fifth Ave in the US. I came here to admire the beautiful holiday windows featuring Lisa and Gaspar on a trip to New York, which made me a little homesick. The staff here is friendly and speaks english too which was helpful when I had to use the bathroom here. Definitely stop here to catch the holiday lights and windows and maybe even do some shopping.
Miwako O.
Place rating: 3 Osaka, Japan
Hankyu Dpt. store Umeda Hall I sometimes win a pair of tickets to movie preview screening. I invite a friend of mine to see the movie with me. Twice I saw previews here. Recently-opened this hall is spacious and clean. In addition, this is convenient for its location. It’s vicinity of the stations of various railway companies. I can enjoy shopping, having lunch, dinner, or tea. Insides the department store is a theater hall, how excellent it is!!!