Softbank Shop Roppongi

The worst service ever. Could give a zero rating if possible
Understaffed — under educated robotic answers if you do ever reach anyone .
They want your money, a contract — thats it. There is no after service (especially if you can not speck japanese) — if you need help — expect literally hours or days on the phone or waiting in their office. I have been with them for 10 years. Finally I will change companies. They have cheated me out of thousands of yen — adding extra services — not providing them, charging cancellation fees. Truely one of the worst companies I have had to deal with. Beware — choose another company if you need a phone. Especially the hikari internet service. Seriously –Choose any other company — fine until you need something.

Softbank mobile phone store at Roppongi intersection.
This store is special in that EVERY staff member speaks English. Other Softbank outlets has one or two employees that speaks some English, but this is the place to come if you do not speak Japanese.
On the other hand, if you are like me, who speaks perfect Japanese, this is the branch to avoid. Due to high volume of Gaijin customers, it gets pretty crowded. On Friday afternoon around 4:30PM, the wait was 30 minutes. I can only imagine how long the wait becomes after work hours or during the weekends.
As for the service I received after waiting 30 minutes, it was very good. I had no complaints.
Businesswise, I find it very interesting that Softbank has cornered the Roppongi intersection area. Across the street is Y! Mobile, which is operated by Softbank. A really high real estate area with two branches across the street. Wow.
What’s with the dog?
If you do not watch Japanese TV, you might not know that Softbank spends LOTS of money on TV advertising. They use some of the most famous celebrities are models, ie Kimura Takuya, Yoshinaga Sayuri, Ueto Aya, etc. One of the long series of commercials is based on an awkward family called «White». The daughter is TV star Ueto Aya, brother is an African American guy, and the father is the white dog that talks like a father.