Palm Gallery Hotel

We loved our stay at the Palm Gallery Hotel. Daniel Julio and Luigi were all amazing. It’s a small boutique hotel in a residential area, exactly what we were looking for, something away from the tourist areas. It is within walking distance of shopping, a grocery, bus line, metro and restaurants. Breakfast in the hotel is a delicious assortment of fresh fruit, meats, cheeses and pastries with fresh pressed juices. The staff is friendly, helpful and resourceful, they speak fluent English so there are no language barriers. We are planning to return to Rome and will definitely stay in this hotel.

Es un hotel precioso en una zona my tranquila y bonita de Roma. Lo mejor de este hotel sin duda es su jardín y el patio lleno de animalitos: gatos, tortugas, pájaros que cantan… una maravilla.
La atención es espectacular, según llegué, a las tres y algo, me sirvieron un co´cktail de bienvenida y dado que aún no había podido comer se ofrecieron a llamar a un restaurante cercano –que resultó buenísimo– y mientras me reservaban mesa enviaron la comanda para que cuando llegase yo ya tuviese mi plato puesto. Una maravilla. Súper atentos y cuidadosos. Incluso me cambiaron la habitación el segundo día porque la primera noche estaba en la planta baja y no era todo lo bonita que esperaba.
Le daría las 5 estrellas si no fuera porque un díà la dueña estuvo toda la mañana gritando muy fuerte y muy de continuo desde su despacho (que da al jardín) sin importarle que yo estuviera ahí trabajando con le ordenador.
Este hotel es una joya. Lo recomiendo y volveré cuando regrese a Roma.

Nice and cosy hotel with very friendly owners (Italian couple) and staff. Only disadvantage is that hotel is located a bit outside of the city center, however, this provides some stress-​relief from busy Rome.

Hmmm… A tricky one to review.
Some great bits, and some not so great bits. Relative to most hotels in Rome, this is very good. Very helpful staff; a nice, out of the way, location (I’ll come back to that); good breakfasts, comfy beds and rooms with all the mod cons, and a small boutique feel — more akin to an upmarket bed and breakfast, as opposed to a typical hotel. Some lovely, if somewhat frazzled, staff.
It is out of the main part of Rome, and for the most part, this is a good thing. It’s a quiet, upmarket neighbourhood, and you feel (mostly) safe. However, if you are in Rome after about 10:00pm, the bus back to the hotel is very tricky, partly because the area is not familiar, so you don’t know where to get off, and partly because it is suburban, so less touristy, and less easily accessed. That said, it is a minor issue, and once you know where to go to catch the bus, and where to get off, all is well.
However, the major negative aspect comes from the owner’s problem with feedback. If you look at Tripadvisor, whenever anyone offers even the mildest criticism, the owner jumps on to Tripadvisor (as is her right), and offers a range of reasons (excuses) for any failure and sometimes even crticises the reviewer, rather than simply accepting the feedback, and trying to address it. As you read the responses, you actually feel as if the owner is vilifying the reviewer for being honest, rather than actually accepting that maybe all experiences aren’t five stars.
I think that this is a real problem with a lot of review sites — everyone believes that they deserve five stars, when the reality is that five stars is for an exceptional, not acceptable, experience.