Boscolo Exedra Roma, Autograph Collection

I stay in a hotel minimum 100 days Ina year and this was one of my worst experiences.
The location and property are great… Terrible staff and service!
Was anticipating to see the rooftop bar and enjoy the property and I should not have had any expectations.
I arrived at 6 pm and waited 5 min at the desk before an agent even acknowledged me. (I had done mobile check in prior to arrival as well). 3 agents were busy checking a guest in who was having issues with his own reservation.
After being acknowledged and getting keys I immediately went to room to shower. When exiting shower all towels in room were washcloth not body towel.
I went downstairs to let them know about the lack of towel alongside the letter left on the nightstand informing me the rooftop bar is not available.
I explained when booking room reservation I inquired about making reservation for rooftop and advised gold and platinum status will receive preferential treatment.
The front desk agent said let me see what we can do. Upon his return he apologized and asked what he can do to assist. I asked what options there are. After an awkward pause with no response I suggested a bottle of water and and breakfast for my brother arriving in the morning.
He disappeared again the back for a few min and then said not a problem. I asked for the bottle of water and he advised only one per day and there is one in the room. I was shocked and walked away with a simple goodbye.
The icing on the cake was when I checked out and asked for an additional $ 300 than what my reservation was quoted upon booking. After a few min of location my original email confirmation it was corrected, nonetheless still a bitter feeling after what had already occurred. I guess I shouldn’t be surprised though
Long story short if you come be prepared for a rude staff that has no interest in you enjoying your stay.

Booked a stay for travel back from Florence so that we could fly out from FCO in the morning. We did use Marriott Platinum Elite points for this stay.
The building itself is amazing and the architecture inside is incredible to say the very least. Check-​in was a breeze. We were upgraded as part of being Elite to a «Superior Room» but I didn’t find it any different from what I expected with our original booking; a Deluxe Room. I suppose the view was OK, but it was a view of the street behind the hotel which was dirty and loud. Not sure if it was also part of the Elite perks, but we had a free single serving bottle of wine available to us along with fresh fruit on the desk. Breakfast is included for Elite members but we flew out too early to see if it was worth it.
The room was 379, which you have to wind through seemingly endless hallways to find. There are no shortcuts in this hotel. Upon further inspection, the room had some things about it that surprised me for a five-​star hotel. The lamp was broken on my hubby’s side of the bed and didn’t even work… it appears maybe somebody threw it, dropped it, etc. Seems like it could use replacing. I’m not THAT concerned with it, but for a hotel so expensive, nothing like this should happen.
What turned us off the most is the rooftop «pool.» We brought swimsuits and wanted to relax in the pool after a long day of travel, but there was no way to drop our towels and relax by the pool. It was cold and unwelcoming and frankly seemed to be there just for design. It was a pretty warm day and we were excited… so, bummer.
At check-​out, we ended up paying a $ 70 PP city tax. It seems high, so i can only assume it’s a resort fee as well. We were not advised of this at check-​in, so that’s kinda shitty if you ask me.
I’d probably stay again — possibly in a different room, but I wouldn’t go out of my way. If money isn’t an issue… you’d do well to stay here.

We really loved our stay here — although we did pay for an upgraded room. It was clean, quiet, and really elegant. Our bathroom was quite large and nicely done in marble. Our room had a view of the amazing Roman bath-​turned-​Basilica by Michelangelo (again, upgraded room!) and the front desk folks were really helpful. Breakfasts were just gorgeously presented in a delightful room to eat in, and the quick walk to both the train station and the Metro really helped us get around and back to our hotel easily. I would stay again in a heartbeat!

Great service from the moment you walk thru the lobby doors. Amazing location as well.
Downside they call this a five star hotel… not so much. The lobby gives you the impression the entire hotel will fit the description. However, when you start to look around and actually stay there, you can see it’s definitely not a five star hotel.
First off, the second you walk in the lobby you are slammed with a very strong smell of perfume. Trying to be swanky or mask a smell… Your call.
The lobby, probably to just add a floral scent when you walk in. However, the hallways and rooms are over perfumed as well. Also, you don’t see five star hotels with dirty old carpet, broken fixtures and other goodies like that.
So, to sum in up, great service, friendly staff, beautiful location, overall clean, but needs some serious tune ups.

I had to give a Star Rating, so I gave it a 1. If I could rate less, I would.
We arrived at the hotel at 11am. Since the rooms weren’t ready, they said they would hold our luggage while we toured the city, and it would be in our room waiting when we came back. We arrived back at the hotel at 9pm. Not only was our luggage not in the room, our room wasn’t even ready.
We went up to the room, waited for luggage, and suddenly all the lights went out. We called the front desk, and the desk attendant accused us of causing the power outage by inserting the key in the door the wrong way. Turns out, the entire city was out of power. In the meantime, part of our party was at the front desk, and inquired if the power outage was because of the protesters out front. The desk told them the power outage happens all the time, and that maintenance was powering up the hotel generator. Some of the lights came on, so the hallways were at least diml lit. The rooms still had no power.
While our room was being prepared, we met some friends and sat in the dimly lit hallway in front of their room. It was now 10pm, we had no power, no room, and were sitting in the hotel hallway.
Our room was finally ready at 1030 pm. We went to our room, and discovered our key didn’t work. We then walked back down 5 flights of stairs to the front desk, and told them our key didn’t work. The attendant told us that maintenance was working on the generator was working intermittent, and that there were people stuck in the elevator. They then said they couldn’t make us new keys, because the power was out. They then got a maintenance worker to take us to our room. He wanted us to take the elevator that was running on generator power. When we refused, he pointed to the stairs, and told us we could take those. He refused to go with us. We then went back to the front desk. They told him to take us to our room, which he did, but when we got there he refused to give us the key he had.
It is now 12am, we have no room key, and the hotel manager takes no responsibility, argued with us, and said none of this was their problem.
Horrible service. Do yourself a favor, and never stay here.

We stayed at this wonderful hotel from September 15^th-​19^th and had a great time. The hotel is impeccable! You feel like you’re getting the royal treatment by all of the staff. Their goal is to make sure that you have an exceptional stay and that all of your needs are met. The location cannot be beat as it’s a very quick walk to the train/​bus station. This allowed us to travel to Naples and Florence with no difficulty. If I had one thing to say it would be that the hotel needs to do a better job maintaining the trash outside the hotel. As there is a lot of trash in Piazza Repubblica. I’m sure this is no easy feat but a necessary one. Our room, although tucked away and overlooking roof tops, was clean and large enough to be satisfying. The bathroom was great and the bed was extremely comfortable, no sleep issues here. The breakfast was beyond our expectations and the choices seemed limitless! The concierge was terrific, I believe her name was Valentina. She helped us with «local» places to eat, great information and connected us to Giuseppe, head of guest relations, who helped us book a driver so that we could go to Sorrento, Positano and Pompei. He could not have been any more helpful than he was, what a great guy. Both of these staff are a tremendous asset to Exedra!

Our first trip to Rome we booked the Exedra because it seemed convenient to most everything — Our flight got us in Rome early morning and our room was not ready we had to wait about 4 hrs (so keep that in mind for your travels if you have a choice) but besides that the room the staff everything has been really great — it’s a beautiful hotel and I recommend it.

As a person who stays in hotels constantly I have never had such poor service in a hotel as I have in this one.
I was a group of 9 that went up to Posh located at the pool bar. There were a total of three other guests in the entire restaurant/​bar area. We sat around the corner to see views of the city. The waiter came over and asked us what drinks we wanted. 7 of the people ordered and two other didn’t want anything as they were getting ready to go to bed. The waiter told us the manager specifically said all 9 of us had to order or they would not serve any of us.
I asked for clarification and he said once again he was instructed that all of us needed to order and not just 7 of us because they were doing us a favor letting us into a private party (remember there were three people in the entire bar area).
The group walked out and went down to the front desk and asked for the manager (who we were told there was not one on duty). The front desk clerk called the restaurant and the restaurant told the front desk that they asked our group to leave because someone brought in their own water (which is true since we just finished walking around the city) however this was never mentioned once by the staff. If this was the case we would have just taken out bottles of water to the room.
The hotel staff were less than helpful and flat out lied to cover themselves. For an elegant hotel their service at both the desk and restaurant was less than you would expect at a chain motel. How disappointing.

The room was clean and austere — typically European. The vibe, however, was off. The staff was arrogant and unhelpful. When checking in the woman who was at the check-​in counter refused to check on an upgrade for us (as a Platinum Marriott Member you are supposed to be upgraded if they have any openings automatically). We were paying about $ 550 a night (that’s approximate — exchange rate +/​-​). When I asked why she wouldn’t look she said, «we are fully booked.» We were taken up to our room and it was the size of a shoebox with a double bed. Frustrated I went back downstairs to find a manager who refused another room until I pushed further at which point he brought me to a corner room with twice the size and a king bed. I’ve never had to fight that hard as an elite Marriott Rewards member. The hotel is full of tourists and not business people. It’s quite a ways away from the sights of town but it is very close to Termini which was nice because we took a train over to Venice after Rome. The restaurants nearby are almost all tourist traps serving gullible Americans food from menus that have pictures and english translations. Do yourself a favor and get away from this area to eat (go to the vatican side of the river to get better food).

Love the view. The view though is an option (and worth it) and other reviewers who didn’t have one I would have to assume didn’t feel like they wanted to pony up for it. So like any other hotel you get what you pay for. The patio cocktail bar is sublime for a hot Rome summer afternoon with a Pimm’s cup and chicken caesar salad. I know this is Rome so they should be named «Julius Caesar salad» but I only eat here.
The view rooms are few and worth it, the non-​view rooms are plentiful. Plan ahead and sign up for the e-​card for an instant discount (in leu of a Marriott discount — can’t do both I found out), and get the view room, it is worth it. The two story view room is a kick too, but the staircase is a little narrow and not for older folks I would imagine.

I left hotel booking in Italy up to my husband, and he did well! The Boscolo is beautiful, has fantastic service, and is in a great location.
It’s a very traditional hotel, design-​wise – lots of marble, etc. Not my style, but really beautiful. The room was spacious (I was surprised… it was really big for Europe!). Our room (I think we had an upgrade) had a separate shower and bath, with a toilet and bidet in a somewhat separated area (no door).
The beds are super firm… seems like that’s a thing in Italy. Just don’t flop down on it or you’ll be in for a surprise. I slept great, though.
Our room had a window, but no view – it just opened into a tiny little balcony thing that was completely enclosed. It did let in natural light, which was nice.
There was a small complimentary bottle of water in our room each day.
Overall it was clean, though the hallways had stained carpets. Whatevs.
The concierges were all really helpful and friendly, and there’s free wifi.
There’s a rooftop pool and bar with a beautiful view.
The hotel has a Metro stop (red line) directly in front of it (Repubblica), and is only a few minutes’ walk from Termini Station, so you can get pretty much anywhere from there, which is great.

We stayed in room 982, in June. I had read a review on trip advisor that stated the guest got bed bugs, and it was too late to change my reservation, I was paying with free points. I checked in & mentioned the bed bug issue & asked for a bug free room. The desk clerk did not address the issue except to say ok. We stayed 3 nights & my daughter woke up with something crawling on her. She also had several (at least 3) bites on her by the end of our stay. I had a couple. I think the hotel needs to be treated. The room we got was very small, not even a chair. We had a queen bed. The bathroom was large, but the toilet was squeezed in a weird corner. The shower was very nice. Food & drink at the hotel is very expensive. The hotel exterior, stairs, etc., needs a good power washing. In Rome, no one ever seems to clean anything. We were very disgusted and disappointed by the filth of downtown Rome. The Vatican is also overrated. Wifi is free for Marriott rewards members who reserve using the
website.

Although not located in the tourist site area, this hotel is a five minute walk to a subway which we took two stops to get to the Colleseum. It is a beautiful, sophisticated and great hotel to stay in Rome. We were there for two nights and had a king room which was spacious and had all the modern perks of a five star hotel. The staff is very accommodating, friendly and professional. We would definitely stay there again.

Shockingly rude and unhelpful staff, terrible restaurant, laughable cocktails at their «rooftop bar» (Salmon martini? Seriously?), and their «rooftop pool» is more like a bathtub crammed next to their dinner service tables than a pool. Oh, and there’s absolutely no view. I have platinum status with Marriott (which is who owns this dump), and they treated my wife and I like street urchins. Stay far, far away.

Mal servicio!
No me recogieron en el Aeropuerto (habiendo pagado ESE servicio)
Las maletas las confundieron y llegaron al cuarto 2 horas despues!
Terrible service… Bad very bad

Optisch ein sehr schönes Hotel in zentraler Lage. Schöné Zimmer und großes Bad, in dem leider sehr minderwertige Keramik und Armaturen verbaut sind. Das Bett sieht sehr bequem aus, ist aber leider recht hart und man merkt jede Bewegung seines Partners. Der Service wirkt leider sehr lustlos, egal ob Rezeption, Kofferträger oder Concierge. Der verdient keine fünf Sterne, man fühlt sich nicht sehr willkommen. Das Frühstück ist sehr umfangreich und qualitativ hochwertig ebenso der Service, hier erreicht man das zu erwartende Niveau. Das Reinigungspersonal ist freundlich, sauber und es gibt einen Aufdeckservice.
Trotzdem fühlt man sich nicht richtig wohl, es fehlt dem Hotel an Service und vor allem Herz.
Wirklich schade aber das kennen wir von anderen Häusern in dieser Kategorie deutlich besser.
Wir würden hier nicht wieder übernachten, trotz der schönen Zimmer.

Wonderful luxury hotel! We had large room with a lovely chandelier and a wonderfully large bathroom. This is super close to Roma Termini and the subway entrance is underneath. Super convenient!
The service is great! The staff is helpful. The breakfast is great! I have not a bad thing to say about this hotel!

Sorry for the late review!!!
I stayed at the Exedra back in March of 2013 right before the papal conclave. This was my second stay at the Exedra. I think its a great hotel in a great location, you have the Termini train station just a short walk away, and you are right at the train station for Piazza Della Republica, which makes traveling in and around Rome perfect!
The hotel is a bit on the fancier side, and with that being said it was a bit more expensive, however I enjoyed both stays and you really do get what you pay for in Rome. My first stay was in July of 2008 right after I completed a 7 day tour of Italy and wanted to enjoy some time in Rome at the end of our stay. The exedra was beyond amazing. I’m pretty sure there is a pool on the roof, but we didn’t get a chance to use in when I was there in July 2008.
My second stay was just as nice, I wanted to go to Rome for a short getaway in the Spring. And I liked it enough to want to stay there again. I don’t recall eating breakfast or dinner or anything at the hotel because it was pricey and I really wanted to enjoy food at cafes…
Reading the reviews, I cant really remember if the hotel was dirty or carper had stains or anything else like that. I think it was a very well kept hotel.
Hope this helps!

The general manager in this hotel plays games with pricing, room categories and is not what you would expect from someone representing Marriott. If you are going on a family vacation please do yourself a favor and look elsewhere. Unless you have a Jr suite here the rooms we have had (4 now) were either having pluming issues, stains on walls and carpets, noise from streets, uncomfortable beds — the list goes on. I have posted a photo of the room I received after the manager assured us we would return from our cruise to nice rooms with great views. He extorted yet another upgrade fee for us to move to another not so nice room with a poor view. It is a expensive version of the shell game here.

This is a Marriott property but your status doesn’t really get you too far. No check in gift. No concierge lounge. Free breakfast though, but I’m platinum elite. I booked a rewards stay, upgraded for a bigger room for 100 € a night. Vaulted ceilings, large bathroom, gorgeous décor. Location wise it’s in a perfect spot. Across the street from the Basilica di Santa Maria, 2 blocks from Roma Termini, and a goo walk to the Forum. Roof top pool and bar is really nice. Smoked salmon martinis are expensive but a good splurge.

Horrible experience and I caution anyone considering this hotel to read this post. I booked this through Marriott on points. When I checked out, they charged me 250 Euro for my stay and have yet to refund my money despite showing all the Marriott email confirmations that did NOT disclose this fee.
The hotel Manager then proceeded to fabricate a positive survey and sent me an email that was insulting and antagonizing.
As far as our stay. It wasn’t bad but every positive thing I could say is overshadowed by this unfortunate incident.
Shame on Marriott and the Boscolo Companies for not stepping in and taking responsibility.

We stayed at the Boscolo because of my Marriott points and the central location near Rome’s train station. We were impressed by the room size. Love the 20 foot ceiling in the room.
The hotel is walking distance to the train station (a few blocks away) and the subway way is under the hotel. You can grab the Rome tour busses for the hop on hop off tour busses in the park across the street.
We ate in the hotel restaurant on the first floor. Although the restaurant was good, as you would expect in this level of Hotel, the did not offer any classical roman dishes.
In summary, it was a good hotel. Not on the same level as the Beverly Hills hotel in Los Angeles. Not the same level as the Plaza hotel in New York and not the same level as the peninsula hotel in hong kong, but it may be one of the best hotels in Rome.
Tourist tip: get a subway pas for the length of your stay and get a 24 hour hop on hop off tour bus pass. Just on the tour bus for the entire tour for one trip to get all your picture and on the second round jump off and walk around at the top two sites you want to hit. From the hotel, you can jump the subway to the big tourist sites. Just make sure to get a map from the front desk.

The Boscolo Exedra has a beautiful grand entrance and the service was wonderful. The service was the most impressive. The valet, bellman, front desk and concierge were all courteous, knowledgeable and highly professional. Everyone felt like they were catering to our needs and working to make our experience more enjoyable.
I give it 4-​stars instead of 5 only because they were steaming the carpets in the room across from ours in the morning hours which made noise. I would also recommend upgrading to a room with a view as mine looked out to the building and felt a little small.
Great experience and I would go back in the future.

I was expecting great things from the Boscolo Exedra, but I was quite disappointed on a few counts.
First, the rooms. While clean and comfortable, they were not at all at the 5 star standard they advertise. They were plain and small with cookie cutter designed features. They also had outdated amenities like rickety fans and no-​name 19″ tube TV’s with the most basic Italian channels. There wasn’t even CNN or BBC.
Aside from that, the bathrooms were tiny, and the showers had poor hot water levels… luke warm at best even when you run it for a while. Another thing that bugged us was the in room internet service; it was good, but excessively expensive at 20 euros a day (not per room, but per computer)! Yes, 2 people with a laptop each have to pay a total of 40 Euros a day to get online. That’s pretty fair! ;)
They claim to have free wireless internet in the VIP lounge, but it didn’t work for our entire stay. And by the way, what a pain in the ass to even access the room. It’s basically unstaffed and locked at any given time. So we had to go to the lobby to search for someone that would agree to come upstairs, unlock the door, and turn everything on in order for us to even see if the wifi was working.
On top of all this, room service was slow and the pricing was total gouge. For example, I wanted a coffee one AM and in addition to the 6 Euro price (OK, hotel prices, I get it) they tacked on a 10 Euro convenience fee, for a bill totaling 16 Euros. For a freaking cup of coffee? Come on!
On to the staff, which, for the most part, was very unprofessional. The workers at the front desk were the best of the bunch, genuinely trying to help or answer questions whenever we needed them. However, everyone else we encountered was a total abomination. For example, the valets!
These goons prowl the lobby, oafishly falling all over you in order to get a tip for the most inconsequential and unnecessary services (do I really need you to carry my umbrella)? Be prepared for filthy looks if you refuse their overtures and/​or aren’t wearing a 3 piece suit with fancy gold plated sunglasses. On the other hand, he street valets are the exact opposite of their indoor brethren and won’t move at all if you need a cab. They’re just having a blast hanging out, chatting, and drinking espresso, God bless ‘em. Here’s a tip; you can basically walk to Natzionale and get your own ride in ¼ of the time.
It didn’t stop there unfortunately. The staff in the breakfast bar were pushy and rude. They didn’t make any effort to seat us or say hello, but for some reason they went out of their way to prevent us from picking a random table in a nearly empty dining room. We sat down, started having coffee and a minute later were pestered to move to a smaller table, despite the place being 95% empty.
As far as guest safety goes, I have to mention that the hotel security is incredibly lax. Street vendors are allowed to set up shop right outside the front door where they harass you to buy lighters, dolls, flags, and other ‘essentials’. There was even some junkie looking dude soliciting «anti-​drug donations» about 5 feet from the front door, and he was there from morning to night. Hotel security just ignored him, which sucked because each day we were there we had to deal with his excited ramblings when exiting the hotel.
That’s about it really. If this was a 3 star hotel charging 70 Euros a night, I guess it wouldn’t be so bad. Clean room, a bit small, nonexistent staff… no problem. But at 300 Euros a night with a five star reputation it was a really substandard experience to say the least. I give it (barely) 2 stars as far as purported 5 star hotels go, mostly due to their location, awesome lobby, and cleanliness level. However, I don’t recommend this place at all.

Hotel 5* tres correct a condition de né pas payer sa chambre plein tarif (880 euros !!!). c’est tout a fait jouable en passant par internet. Eviter aussi le petit dejeuner qui né vaut pas les 30 euros par personne. Excellente localisation pour rayonner dans Rome. Bonne literie, bon entretien, petite piscine sympa sur le toit

Meiner Meinung ein vollkommen überbewertetes Hotel. Zur «5 Sterne Klasse» gehören eben nicht nur schöné Zimmer und eine gute Lage, sondern eben auch ein perfekter Service. Nur dann rechtfertigt sich auch der Preis. Das Personal ist unaufmerksam und teilweise arrogant. Die Zimmer und Suiten zum «Piazza della Repubblica» sind sehr laut, der angeblich tolle Pool und die Bar auf der Dachterrasse waren geschlossen und das Frühstücksbuffet ist wirklich nur Mittelklasse. Alles zusammen für das Gebotene zu teuer und kein wirkliches «5 Sterne Hotel».

Für einen Städtetrip nach Rom ein wirklich tolles Hotel. Geschmackvoll eingerichtete Zimmer, exzellenter Service, Lage recht zentral, Preise für Rom zwar nicht schnäppchenmäßig, aber doch halbwegs okay. (Rom = teuer)