Apple Store

I had a problem this past spring with my IPhone. I was on a business trip and obviously all my contact info was in the phone. The battery would not hold a charge and I couldn’t access my contacts. I brought it in to the Apple Store at Porta di Roma Mall in some desperation. After trying a couple of different methods to re-​boot and re-​charge the phone they checked my serial number and found out that the phone had a defective battery. While I went to lunch they replaced the battery and gave me back my phone with all my contact information. Marco and Silvia the Manager couldn’t have been more helpful or professional. Great experience! I was very grateful for the timely, polite service.

Terrible experience. American company with bad service. Can’t believe it. My computer wouldn’t start this morning so I came by the store to have it worked on and buy a new one. The technician Andrea told me I can’t leave my computer for repairs but instead I have to go home and return with an appointment in order to fix my computer. I couldn’t just leave it there and they call me. I also was prepared to purchase a new computer in return as I need it for work. The manager Andrea told me I cannot. I am sure share holders of apple, including myself, would not like to know there is an employee treating customers like this. This is the reason that I will only buy apple products in America unless forced into purchasing them here. Terrible customer service and management.