Gestione Grandi Hotels Central Park

This may literally be the worst hotel I’ve ever stayed at. So we arrive later that planned due to the train being delayed by about an hour and stopping to grab a bite to eat on the way. We quickly get checked in, and we go to our room. Even though there’s a big no smoking sign in the room, the room REEKS of cigarettes. Hooray for Italy. So my partner goes to get a new room because it’s disgusting. Of course they don’t believe him, but they do give us another room.
The new room doesn’t smell of smoke (YAY), but has a broken toilet seat. As in COMPLETELY broken as you can take it completely off the toilet. It also flushes terribly and constantly runs. And the faucet bends to the right and left. But whatever, we’re here for one night, so we can deal with a toilet seat. So we go to sleep in the hard bed.
The next morning I take a shower. It’s a nice big, waterfall type shower except it’s in an extremely small stall so you’re basically always under the water. And the doors don’t shut right, so water is constantly leaking out of the shower onto the bathroom floor. When you finish your shower, almost the entire bathroom floor is flooded.
Really? This is supposed to be a high, quality hotel and they have bad design, bad fixtures, flooding bathrooms, smoky rooms and broken toilets.
Do yourself a favor and don’t. Just don’t. Find another hotel and let this place die the horrible death it deserves.