The Westin Palace

Excellent hotel. Well-​situated, responsive service and the rooms are comfortable. It isn’t a budget-​hotel by any means, but SPG and Starwood connections help!
The architecture is beautiful. Be sure to check out the rooftop during the day for a view of the Duomo and 360 Milano.
The room we had was clean and spacious and came with a sufficient heating/​cooling system as well as a nightly check-​in. I also liked the breakfast buffet which funnily had delicious juk which I was craving after eating bread /​pasta everywhere. :)

We planned a last minute getaway to Italy and we arrived in Milan just in time for Christmas. They gave us an upgrade all on their own and we were in one of the deluxe SPG rooms, which I can best describe as grand and regal. The rooms are comfortable, especially the heavenly beds. There is a nespresso machine in each. The hotel has a breakfast buffet until 10:30 am, and they offer a variety of breakfast items. Everyone at the front desk/​concierge was helpful when we needed advice or had questions.
The location of this Westin is a good one. We took the Trenord Train from Malpensa Airport directly to the train station near the Westin, and it was a 45 minute ride. It was cheaper than taking a taxi from the airport to the Westin in Milan, which costs about 80 euros one way.
The Westin is close to the Stazzione Milano Centrale, we ended up taking a taxi to the station, and it was a ten minute drive to Duomo di Milano, which is one of the main sites to see in Milan. It is also walking distance from the shops on Corso Buenos Aires. There is a lot to do in the area. Be sure to make reservations at Da Oscar for an authentic family style Italian dining experience, it is a ten minute walk from the hotel.

This hotel is centrally located, elegant, and well furnished. It reminds me of the Waldorf Astoria in Manhattan but a little more ornate. It sits on the same street as the main train station but I would suggest taking a taxi to the hotel since it costs just a few euros. If you want to go to the Cathedral, get into the park and do some people watching while on your way there. The shopping area around the Cathedral was elegant and clean. If I remember correctly there was no coffee pot in the room but where else can you find a crystal chandelier in a hotel room?

Very nice hotel. I’ve stayed at several SPG properties, particularly Westin around the world. This definitely had more unique designs and very classy… Fitting for Milan. The self Park is also very reasonable (26 euro) and not within a ztl zone!

I don’t mind the steep price tag as long as I receive something tangible in return. Look elsewhere then.
The Westin palace, not differently from the Westin in Rome, is a tribute to the «stile anticato», the questionable strive to make everything look old, even though it’s been recently renovated. It’s truly a matter of taste, I obviously wouldn’t base the score on personal preferences, but I would argue you’d find far better alternatives walking distance from here. The Excelsior Gallia, also SPG, is on a category of its own, a truly modern, luxurious experience. For that truly old look and feel, just cross the street to the Hotel Principe di Savoia (a Dorchester luxury property). For business travelers who appreciate value for money, the Hilton Milan is a far, far better option.
Other reviews mention «good service». Not my experience: they forgot to upgrade me, I had a hard time ordering room service, I had to remind them to include my breakfast and every interaction felt like I was just a nuisance to the staff’s daily routine. The breakfast is € 25 if you order upfront, € 40 if paid on the spot, and it’s really nothing to write home about — just go to any café in Rome and € 4 will leave you better off and with margin for tip as well. The room service was disappointing, poor quality of ingredients, exorbitant prices: € 33 for a miniscule sole and salad appetizer?
The fitness center is in line with the European’s lack of interests for gyms in hotels, meaning it’s there, it does the job, it’s not great. If at 7:30am nobody thought of bringing in new towels I would (and did) get a little annoyed.
Is it all so bad? Not really, the Westin is a great brand, but I feel like they give service for granted. While their Sunday brunch is quite nice, every other dining option pales in comparison to what you can get by eating out in Milan. The rooms are cozy and clean, the bed is comfortable, the common areas are elegant. But this is not Versailles, I hope they’d step up their game and either become more attentive or price it reasonably.

Westin Palace Milan is an awesome Hotel. In the heart of the city and close to fine dining, shopping, and one of Milan’s train stations. You can be in Florence or Venice in approx. 2 hours on a train ride. This hotel has a great bar and fitness area. Our room was very comfortable with a fabulous view. Most of the staff are super friendly and accommodating.

Fabulous Great Service No issues. Would go often. They understand tourists.
Great location.

This hotel is truly a beauty. Located across the street from the better known Hotel Principe di Savoia (but not playing second fiddle to it), and conveniently within walking distance of the Main Train Station (Milano Centrale) this hotel offers top level accommodations at a pretty reasonable price. And a wonderful staff to boot! The hotel buffet breakfast is delicious! Complete with a variety of eggs, pastries, charcuterie„ fruits and juices, it was a great way to start a full day of walking tours.
My room was incredibly comfortable with décor that seemed inspired by Marie-​Antoinette. The bed was simply outstanding. Plush yet firm, and full of fluffy pillows of all sizes.
The only minor criticism I would share are 1) The bathroom was poorly lit; 2) The in-​room dining menu was very limited and cuisine was too Americanized. I would have preferred more local flavors.
I also really appreciated the hotel’s focus on fitness and wellness, which was represented all throughout their halls and marketing materials.

I gave this fabulous hotel ⁴⁄₅ as the service is great. Not spectacular… as the rest of the hotels in Europe. The location and the fabulous steam room with a picture window overlooking Milan reeled me in! Aww.
The Westin Palace, hotel in Milan is situated in the heart of the city. The capital of Italian business, design and fashion, a city of art and culture, and glamorous nightlife. The main attraction are just moments away from The Westin Palace, Milan: the Sforzesco Castle, the Pinacoteca of Brera with its matchless collection of Italian masterpieces, La Scala, the temple of world opera, the magnificent gothic Duomo and Leonardo’s Last Supper in the Church of Santa Maria Delle Grazie.

Stay elsewhere. Was there for 2 nights November 2013. Much of the hotel is quite ‘tired’. Despicable that they even gave us a room on 7^th floor as it was so worn, stained, chipped dented walls. And this is their Starwood Preferred Members floor! The creepiest was the very odd large man sitting in chair just outside the elevator nearly ²⁴⁄₇. I was so curious so asked him who/​what he was doing there. In English he told me I am a bodyguard and pointed to the room across from where he sat. If someone ‘needs’ a bodyguard, you’d think they would stay away from high traffic area near elevator?!
And they do not provide free wifi on the loyal customers floor. Bad!
As for their Concierge personnel; the 2 men we dealt with were so not friendly, not helpful. I think they pulled one off garbage duty as he was SO unkempt and untidy in appearance.
As for doormen, I actually watched three of them watch an elderly woman walk gingerly on wet pavement to a taxi. No offer to help her, they just watched.
Perhaps this is Milanese behavior because no where else in Italy (across years of traveling there) have we experienced such lackluster, incompetent and disappointing service.
This hotel is a black eye for Westin, Starwood and even for Milan. Will not hesitate sharing this with Starwood and they will ask as I am a good customer. Do not recommend this property to anyone.

We stayed here when we were in Milan, the service, staff, and everything was perfect. We will be back soon!

Try to get one of the newly renovated rooms, which are chic and modern. Rooms come in various sizes so some can be on the small side. They give you a complimentary bottle of water each day and the bath products are of the Green Tea Westin brand.
They have a nice assortment of food for breakfast buffet in the restaurant in the lobby. The food from the in-​room dining menu can be better.
Service is lackluster. After I checked in, I got fed up waiting forever for my luggage that I had to go down to the lobby to pick it up myself. Concierge was also not very nice and kind of stuffy.

My stay started with an upgrade… was here for a very short stay — lovely hotel and nice lobby area with service for tea, etc. We used this area for work and meetings. rooms was very nice and all amenities you will want. Lived up to the Westin name.

Beautiful hotel overlooking Milan. We got upgraded to an unbelievable suite near the top floor with shower room, dressing room, sauna, dining area, etc. You name it. Nice room. Gotta figure that regular rooms are also nice. Rooftop deck is sweet. Did room service for dinner and it was really good. Got some salads and some kids food. They forgot the desserts. Service was good until they argued with us at checkout about the desserts. They had to call all over the place to get approval to remove the desserts from the bill. A little bit of a pain. Short taxi ride to the rail station.

I really enjoyed my stay at this hotel at the weekend despite my room having an uninspiring view. The staff were pleasant and helpful, the hotel in walking distance to many attractions and most especially the cuisine was remarkably excellent. The breakfast menu and buffet was exceptionally excellent, and as a gluten free girl the staff managed to find me options I could eat too. i will be back!

Hotel is 5 stars with 5 stars pricing but it needs a serious refreshing. We stayed there for two night and had a great deal through Hotwire. Without such deal I would not recommend the hotel. If you are coming by train, it is close to the main train station (actually between train station and city center) which makes it conveniently located.

Also ich war diesen Sommer 2 Nächte im Westin Palace an der Piazza della Repubblica und ich muss gestehen dass ich total enttäuscht war.
Das Hotel ist nun wirklich nicht in der besten Lage, ist schon lange in die Jahre gekommen, besitzt nicht mal einen Pool oder ähnliches, verlangt für alles mögliche Extra-​Geld, die Zimmer sind nicht anständig sauber und die Servicekräfte können nichtmal richtig Englisch sprechen–
alles in allem, TOTAL ÜBERTEUERT!!! Gar nicht empfehlenswert.
Wir haben 205EUR/​Nacht bezahlen müssen (doppelzimmer) und ich muss sagen–
nie wieder tu ich es mir an in ein 5-​Sterne Hotel zu gehen dass so groß ist.
Denn dort geht alles verloren…
Dort fehlt es an allem: Atmosphäre, Stimmung und Geborgenheit.
Für 205 Euro kann man doch ernsthaft verlangen, dass in der heutigen Zeit so banale Dinge wie zB. Internet umsonst ist! Als wir die rechnung für die 2 Tage bekommen haben, verging uns sowieso das Lachen.
Am Telefon hat uns die Empfangsdame gesagt, das Hotel koste genau 200EUR pro Nacht, dann habe ich noch 25EUR pro Nacht für mein Auto bezahlen müssen, dass in der Hauseigenen Garage untergebracht war (wovon die Dame ebenfalls nichts erwähnt hat) und dann wurde pro Nacht noch 1EUR auf die Rechnung gesetzt, die eine Spende an die UNICEF war… HALLOHO???
Wenn ich spenden möchte, dann tue ich das. Ich möchte doch nicht GENÖTIGT werden zu spenden…
Nunja. Zum Zimmer. Das beste an diesem Hotel sind wohl die Betten.
Ich kann nur sagen-​göttliche Matratzen. Ich habe einen ganz empfindlichen Rücken und schlafe eigentlich in «fremden» Betten immer schlecht.
Dort hab ich allerdings geschlafen wie ein Baby :)
Das Bad sah uralt aus, hat aber seine Funktion erfüllt.
Die Minibar war gruselig, denn die «BarauffüllerIn» hat es zwar geschafft, die Minibar aufzufüllen (damit das Hotel noch mehr Geld verdienen kann), aber geputzt wurde sie offensichtlich nicht.
Einer unserer «Zimmervorgänger» hat sich wohl Schnittkäse im Supermarkt gekauft und diesen in der Minibar gekühlt.
Denn er war auf dem Kühler im Kühlschrank EINGEFROREN!
Ich kanns nicht so direkt beschreiben, deshalb hänge ich ein Bild an: D
Nunja. Jeder muss für sich selbst entscheiden,
aber ich würde niemandem Empfehlen dort hinzugehen.

Eines der Tophotels der Modemetropole, was zu Messezeiten immer zu spüren ist da lange zuvor ausgebucht. Über Zimmereinrichtung und das Design lässt sich sicher streiten die dunkle Zimmergestaltung samt Einrichtung ist definitiv Geschmacksache. Schade ist in der Preislage allerdings, dass z.B. Schranktüren nicht schließen, im Bad die Farbe abplatzt und auch sonst das eine oder andere in die Jahre gekommen ist. Service und Freundlichkeit der Rezeptionsmitarbeiter schwankt deutlich.