De Rose Palace Hotel

Awful and disgusting hotel. BED BUGS!!! Worst I’ve stayed at so far on this trip. Not sure how they can call this a four star hotel.
First off, I know my fiancée and I look young, but not an excuse to give us the room that is essentially the dungeon of the hotel.
Our room smelled like someone just took a poo, had no AC and a broken lock box. The lamps didn’t work and it was so small, we had to leave our luggage in th doorway. The wallpaper was also falling off. Mind you, I paid 160 a night for this room.
After complaining we wanted a new ro, we were given a room one door down and it was as if we were in a new hotel! They were giving us crap because we were young and American! Nice wallpaper, AC, a lockbox and walking room. However, lockbox still broken. The room was still disgusting, but it went from a dungeon looking horror movie to a hostel like room. Again in a 4 star hotel for 160 a night.
I proceeded to tell them the lock box didn’t work and they told me to go to a new hotel and yelled at me to just use the central safety box. My fiancée is showering now and I’m excited to see what horrors lay in the bathroom. Avoid this hotel.

DONT STAY here. This is the worst hotel I’ve ever been in. Our stay at De Rose Palace began with concierge working during the day. I don’t know whether he’s just a blatantly unhappy and rude person or just strongly disliked us from the start. Aside from him yelling at us several times, the room was simply unacceptable. The bathroom was COVERED in black mold, smelled of raw sewage, dead bugs coated the walls and the shower didn’t drain. Also, several long dark strands of hair welcomed me upon crawling into bed. We were on the verge of buying bleach and scrubbing the walls and taking the sheets to the laundry mat down the street. We ended up not even coming back one of the nights because it was so horrible. Save your time and money and find a decent hotel.

I wish i could give zero stars. I rented a room here after seeing 4 stars on Unilocal.DO NOT STAY HERE. RENT A CAR AND SLEEP IN THE CAR INSTEAD. I traded a room with dead mosquitos plastered to the wall and black mold literally covering the bathroom for a room that alternated between smelling like cat piss and raw sewage instead. One of the front desk concierges refused to give me a different room after I explained to him I was allergic to mold (luckily another nicer concierge came on shift later and switched me to the raw sewage room). The same rude concierge YELLED at me for not staying at the hotel one of the nights of my 3 night stay because I took an overnight trip out of the region. I’m laying in bed writing this review right now and i cant breathe from the smell of raw sewage and cat piss emanating from the walls of this 4 star piece of s**t. This hotel should be shut down and taken off the internet. READ THE GOOGLE REVIEWS!

We stayed at De Rose Palace for a total of three nights. It’s location is not in the center of town but is close enough, maybe 15 minutes walk away and only 5 minutes from the train station.
The rooms were clean and comfortable and the most spacious we found during our entire trip through France and Italy. Our favorite aspect of the hotel though was the staff. They were friendly and made us feel right at home. We were given good restaurant recommendations and tips on local sight seeing. Daniella was especially unique and will stand our in our minds for years to come. His love of his own city of Florence was infectious and he made us want to return to this hotel to experience more of the Tuscan countryside.

At breakfast the first morning at the De Rose Palace Hotel, I was surprised to find sopressata and cheeses nicely arranged with a variety of rolls and Wasa crackers alongside other traditional breakfast staples like yogurt, granola and other things. «Salami and cheese for breakfast?» I pondered. But, I decided to dive right in. And I was hooked! A slice of sopressata and cheese stuffed in a fresh croissant is a great way to start the day. Plus, the cappuccinos were the best I’ve ever had!
The room was really nice too — and the chandelier over the king sized bed was over the top! And the bathroom was actually huge for Europe, featuring a full-​sized American-​style jaccuzi tub.
Chun P. and I only brought carry-​on luggage for our three-​week stay, and we lucked out that our bathroom window had a small metal clothesline with 3 lines on it!
Staff at the De Rose Palace Hotel were friendly and welcoming. It was probably my favorite hotel during our 3-​week trip across Greece and Italy.

Room: Quiet, clean, AC worked, bed was comfy enough, fridge, and a large bathroom for Europe. Crappy wifi, but that’s all of Italy.
Location: Walking distance to the train station, which is convient if you’re doing a day trip to Pisa. But its a good 15 – 20 minute walk to the center of town.
Breakfast: food was the same which got tiring for a 5 night stay, but better than expected. Great cappucinos at breakfast! We wanted to bring the Cappucino Guy home with us to America!
Staff: Good enough… helped us open our wine bottles. Very important! ;)
Conclusion: Nice enough, but if you’re out of shape try to get hotel further east and more central to town.

Our stay here was fine. While not a luxury hotel, De Rose Palace was sufficient for our stay in Florence. The seal in our shower was broken, though, which was very annoying. The breakfast served was fine, and the made-​to-​order espresso was great. The bed was not the greatest, but it worked.