I called in and spoke to this guy on the phone and he was very helpful. I visited the place and he got me my sccoter within a few mins. He helped with how I should plan my visit and also explained me some italy specific tariff rules that I should be aware of. The only part that I don’t like is that you have to pay € 35 for gas regardless whether you use it or no. We paid € 90 for 24 hours including gas.