Currys & PC World

This shop is located in one of the busiest «suburb» malls from outside of Cork city. Mahon Point has free parking and is always crowded like if everyone decided to go shopping at the same time. Currys & PC World are one of the several shops in the area and me and 2 friends decided to go in browsing for big screen TV’s January deals.
The only star awarded in this review goes to the layout, light, cleanliness and variety offered in this shop as it boasts lots of electronic products (but this can be seen in their website, which would probably offer a better shopping experience) in many of not so known such as Seiki or very known brands such as Apple and Sony.
The thing is the customer service is completely non existent in this shop, and because of this the store loses any possibility of getting any other stars.
Avoiding to bore the reader but summing it all up the only word that comes to mind is frustration. We saw a fair amount of devices and we wanted some more specific information regarding a few of the models but it was impossible to find someone, or better yet, it was impossible to find a helpful someone. We spotted 4 or 5 employees and when we went up to them they all gave excuses and left. Anything from «I will be with you in 5 minutes» (leading to their total disappearance) to «my shift has now just finished». It was unreal to keep on going in circles and waiting for the person that would never show up. The same thing happened to employees that were wearing shirts promoting specific brands only (working for a particular section of the shop). We spent about 1 hour and 30 min in the shop and most of the time, we were waiting while listening to loud pop happy and optimistic tunes. But we did not leave the place feeling as such.
#yelpelite2016

I would have left a review in store but the manager was to busy standing in front of the review button with smiles, also very poorly stocked and non helpful staff

My husband bought a dishwasher from Currys in Mahon Point and it doesn’t work. He spent hours trying to contact them on their 1890 number and kept getting messages saying all their operators were busy. When he eventually got through, he was given a code number and told to bring the machine back to the store, quoting the code number, and he would be given an exchange. He was also given the phone number for the Cork store but whenever he phoned it, it reverted to the 1890 number where all the operators were busy. I sent a message to Currys via Facebook and my husband received a call this morning.
The representative told my husband that because we collected the machine from the stores in Cork, we have to bring it back to Cork for an exchange. We paid a plumber € 70 to have the machine installed, we now have to pay another € 70 to have it disconnected and another € 70 to have the new one connected. That’s a total of € 210 plus petrol costs of € 60 making a grand total of € 270 for a dishwasher that cost € 179.99.
One would think that Currys could be a little more accommodating as it wasn’t our fault that they sold us a faulty product. In my opinion, I think Currys realise that we may not be able to bring the appliance back to the store and they won’t have to replace it, which means they have made themselves a tidy little profit and to hell with us.
The moral of the story is, DON’T SHOP IN CURRYS.