Back From The Future

Not happy with their service. I leave something in for repair and they never contact me about it. Everytime I go into the shop no is ever there to serve me. Always on the phone. Would not deal with again

These guys really know their stuff! (so do I thats how I know) That and they’re very nice and friendly too. The two brothers who run the place Colin and Wesley are top blokes who go out of their way to help! I recently went in for a battery case for iPhone and they recommended a great case which was much better value than the Mophie I had broken a week before when I dropped it. They are fully kitted out to fix macs and pcs and gave me some great advice about resurrecting my old Mac and giving it a power boost and new lease of life which I shall be doing with them very soon!
That and the fact they love the Back to the Future Films as much as I do is awesome as well!

So I managed to refrain from singing ‘reunited and it feels so good’ out loud in the shop, but I totally sang it in my head.
You see one faithful Sunday evening some weeks ago, I was working frantically on a presentation to be given in Brussels the next day. I’m going to blame this franticness on why I effectively upended a whole glass of barley water into my work macbook. So I had a little nervous breakdown and checked the internets for what I should do. The internets told me that I had killed it, and it was now a very expensive doorstop, but if I wanted to cover it in rice and put it in the hotpress for three days, I could try. I tried. It did not help.
Thankfully I’m kind of whiney and I bemoaned this horror to everyone I came into contact with, until someone told me that the whole rice thing wasn’t what you should do, but rather go to a repair shop as soon as possible.
On the third rice/​hotpress day I still had no joy, so I finally took that advice and rang these dudes. They told me that the whole rice thing was not a good idea at all as it encourages plant growth inside your laptop. He told me the sooner they get it, the greater chance that they can do something, and that the cost varied depending on the damage. But they were hopeful — and told me that it probably could be resuscitated (you were wrong, internets!), so I packed it up and brought it to them.
You pay a 50 euro deposit and then one of their technicians will take a look and see what damage you’ve done and what it will cost to repair. Unfortunately I had killed almost every bit of it so I had a bit of a heart-​stopping moment when they rang me with the estimate. My total was 550 euro. This is still quite a bit cheaper than buying a new mac. And it was not totally dead! hurrah (ish). My other little consolation is that if you check into the store with the Unilocal app you get a 10% discount on laptop repair. So Unilocal saved me 50 euro!
They were waiting for some parts for some time (I think you can pay more if your need is urgent, but I was happy to wait) so I think they had it for about 6 weeks. They texted me when it was ready to pick up.
I got it back this morning and it’s even more beautiful than I remember.
*cries and holds macbook close promising never to spill anything on it ever again*

The cord to my laptop blew up the other day in spectacular fashion. (maybe it saw my Kurt Cobain scribbles on my ancient pencil case next to it… «It’s better to burn out than fade away» etc etc… ah teenage angst…)
Anyway, not wanting to wait for one to be posted from an Ebay site, I checked my aul Unilocal app and called the closest place to me in town which happened to be Back from the Future. The conversation went like this;
«Hi there, do you have laptop chargers?»
«Do we hell!!» (in highly exciteable voice)
«Great! The only thing though is it’s a really random type…»
«I’ve got laptops comin outa my ears! Get down here, we’ll sort ya out no bother!»
And sort me out they did! They had the very one I needed. No waiting around, centrally located, and definitely a big bonus for attitude.
I also asked them about another product which I was trying to source. They took my number, called around for me, called me a few hours later, and said that they could order it in.
Now the one thing I will agree with previous emails on, is the price. The charger cost me € 40. Not cheap. I haven’t checked how much it was online as really didn’t want to put myself through the pain…
But customer service wins out for me regardless. Will go back.

I can understand that an independent shop can’t quite compete with chain stores on price, but then they should at least offer outstanding service or something!
I’m not that great with computers so if there is a problem– however small– I’ll go and ask someone for help… but the staff in here weren’t too nice when I asked them a few questions and it wasn’t like they were particularly busy. Added to that– like Mary pointed out– Back from the Future are just too expensive so I won’t be returning any time soon.

This electronics and computer gear store also does laptop repairs. Score. But it’s all really ungodly expensive. Fail.
I wouldn’t suggest shopping here, because prices are just ridiculous. Go online and you’ll find everything they sell here 75% cheaper. But if you seriously need one thing for your computer and cannot wait for it to be shipped to you this is a good spot. And I am sure they do a great job fixing computers.
One other thing I thought was annoying was that pretty much all of the merchandise was in glass cases. I understand it is valuable, but that usb cable isn’t encrusted with diamonds.