#1 Auto Cleaning Shop

I am PCSing soon and was advised to get my vehicle professionally detailed prior to shipping to ensure we didn’t have any cleanliness issues. The following is my summary of this company’s service (or lack thereof):
SCHEDULING: I called on Thursday and received an appointment for the following Tuesday (for a Wednesday shipment). 5-​STAR
SERVICE: Major disappointment. I paid € 140 only to look into my vehicle and see trash in the car doors, stains, spots, and dirt left in the vehicle. I debated about arguing but felt the cleaning was good enough to pass the shipment inspector’s expectations. The engine cleaning was the best work they did; I spent an hour when I got home spot cleaning the car. 1-​STAR
PRICE: While they do accept the VAT form, they actually owed me a «major disappointed fee» for their shoddy detailing work. I’ve had my car detailed in the US and my car looked like new and for a lot less money. 1-​STAR
HOURS OF OPERATION: They open at 0900hrs and stay open until 1800hrs which is very convenient. 5-​STAR
RECOMMENDATIONS:
A. Look for companies with better ratings.
B. Don’t pay a dime (or one Euro cent) until you have seen your vehicle (request an employee walk you to your vehicle). I would hate for you to find your vehicle in the condition I found mine in.
C. Demand they remove the «#1» from their Business’ name (what a farce).
D. Take pictures of their work and post to Unilocal to advise other customers. I would have never taken my vehicle here if I had seen pictures like these on their website.

Went here on a short notice PCS, and my car was brought in even though they were swamped. After picking the car up, My wife noticed that they had broken my radio knob off of my car and it was missing. After several minutes of them looking for it, it was found, broken. The man argued with my wife about the cost of replacing and basically shrugged it off saying that the VAT should cover the cost of replacing the knob. Apparently he feels that he can break parts up to 19% of the total cost of cleaning, on my car. Because, after all, that’s what the VAT is used for right? He didn’t want to provide a receipt even though they «guarantee» it’ll pass inspection. The car smelled as if a smoker had rolled around in ashes, and cleaned my car with the butts of his cigs. Wife had to clean the interior a bit more before it passed, to top it all off. Now, she just called about replacing the knob since I’ve ordered one for $ 16, and he states that it was already broken. Yet, the damned knob won’t even stay on because it’s shattered… how did it end up on the outside of my car? The manager or owner is a liar. Please do not use this place if you’re an American or just generally don’t like dishonest business practices.

Typically, I like to clean my own vehicles, but I didn’t want to risk anything when I am PCS’ing. They did a great job cleaning my truck, for the most part. They hit all of the major spots. However, I had to re-​vacuum when I got home, they seemed to miss a few spots behind the rear bench seat.
They guaranteed my vehicle would pass the cleanliness inspection, and asked me to bring it back if there were any discrepancies. It passed the first time, so that made me happy.
Bring cash though, they do not accept credit card. I was a little disappointed though that I had to call an hour before they closed to see if the vehicle was ready for pickup. It would have been nice for them to call when it was ready.
Overall, I’d recommend using this company when your auto is in need of a thorough spring cleaning or when PCS’ing. Definitely worth the money. I’d also highly recommend making on appointment. Thanks so much!

This place might be the most divisive business in the Kaiserslautern area. I’ve read reviews ranging from pleas to never visit this business under any circumstance, to never think about going anywhere else. No room for middle ground.
My take? Make your own judgment. Through the PCS fog, (which seems to turn people into crazy, unscheduled lunatics) and subjective nature of what «clean» really is, I think most people have let their emotions get the better of them. This is not what I would consider (in any way) an «excellent» business. But at the same time I would not mind taking my car here again.
My experience was a positive one, and other people have not been so lucky. I write this review to hopefully be that middle ground in your life. You can take your car here, it will get cleaned, and you won’t be blown away by the service. I promise.
Here are some (hopefully) helpful tips:
— They do advertise a 90 € cleaning (after VAT), but will actually cost you 100 €. You’ll just have to deal with that.
— Schedule an appointment, this can even be done the day before you ship.
— If you have somebody giving you a ride, dropping off and picking up takes only a few minutes.
— They open at 9, you can be there at 8:55.