So this ‘update’ is about the staff. Although, this review about the staff should apply to ALL other people whom I’ve come in contact with in Denmark so far. I can only say that the people, especially in the service industry(i.e., hotel, restaurants, coffee shops and other stores) can learn from how Danes do it. I’ve learned that the wages are higher here among the service industry people unlike the ones in the US who usually get the minimum wage plus tip. You’d think they’d be eager to serve to earn more tips because their income heavily relies on the tips they get; unfortunately, this isn’t the case. Anyway, everyone here greets you with a smile and is eager to go above and beyond and comes across very genuine BECAUSE they are not expecting to get a tip. That doesn’t mean that you shouldn’t give any. Tip, after all, is a gesture that someone’s done an exceptional job.
May L.
Place rating: 4 Manhattan, NY
Summary: I struggled between a 3.5 and 4, settling on 4. A trendy feel to the location, great morning buffet and nice staff. The room sizes and shapes really vary so read below. Check-in: They are use to travelers from all over and are happy to get you into your room for an early check-in. Staff is polite and helpful. Oddly in Denmark, there doesn’t appear to be a bell service concept. The Vibe: Being approve this hotel for folks that want modern and clean. Bar Rouge — a name that took me back to my Shanghai party days — was cool place for a drink, though sadly doesn’t get the attendance such a nice lobby bar should get. The Breakfast Buffet: I liked this better than some of the places I stayed at. They offer a wide selection of fruits, breads, and all sorts of stuff. Excellent coffee machine. Morning newspapers are available in front of the buffet area. Rooms: I had a superior room which was small, though not for Copenhagen standards at 22 square feet-ish. In my room, the bath was a really good size with a nice tub and layout that made it feel roomy. Soap, lotion and shampoo is there. Nothing memorable. I checked out a few other rooms such as the junior suites which is really quite large, with a separated living and dining area. The one I saw faced out a bit and had a nice view. Some of the rooms have balconies. Location: This is really in a fantastic location. You can take the train to Norreporte from the airport. The shopping areas are a quick stroll down the street. While the coffee machine, as I mentioned is excellent, there happen to be three wonderful nearby spots that one can find a nice spot to read a book or work on a laptop. For joggers you’re a little far from the lakes where people run, but it’s not too far. Other: Bikes can be rented downstairs. Also, I noticed someone saying its hard to get a cab in their review. The hotel must have reacted to this, because while I was there, I always saw a steady group of cabs in front of the hotel. Additionally, there is a nice wait area upstairs where water is available. The downside: The elevators were a problem at times. Almost everyone staying there got notably confused and it was partially because they had varying degrees of really registering the cards. Additionally, most of the modern is achieved in the shared spaces. the room is… just a room. I can totally see why someone might have said the hype was greater than the rooms themselves. Still likely deserves 4 stars.
Maria B.
Place rating: 3 Denmark
The hotel is fine. Perhaps a 4⁄5 stars. The bar is really good with delicious cocktails and a good DJ from time to time. The restaurant has a cool atmosphere but the food is nothing special, the time we waited for our food was too long and it’s a bit too expensive compared to what you’ll find around at the same price level.
Jaclyn I.
Place rating: 3 Jersey City, NJ
Stayed here for a business trip. The room service food is OK, but room service overall was very quick with any request I had. Room was clean and toiletries constantly refilled. Safe was easy to use and to figure out. I found the concierge extremely helpful. They tried to check me in earlier so I wouldn’t have to wait around until noon for my room to be ready but both the manager and the bellman told me it would be best to wait if I was a non-smoker since the room stank like old cigarettes. Grabbing a cab from the front of your hotel is fruitless — call a cab company instead otherwise you will be waiting FOREVER. Bed was comfy — a king in 1 piece(yay). My shower didn’t have a curtain or a door which I’m finding is pretty standard overseas. My co-worker had a standing shower stall AND a tub — lucky bastard! Overall a good stay and in a can’t beat location.
Louise W.
Place rating: 1 Frederiksberg, Denmark
Worst disappointment ever. i suppose if St. Petri hadn’t been quite so talked and written about, my expectations might not have suffered so greatly. Tiny stuffy rooms, im-personal entrance hall void of any human atmosphere. The nicest thing about the place was the staff. But then they get payed to be there. Don’t go there unless they give you a really good deal — after all, the location is great.