Alza – centrála

I have received nothing but terrible service from this company. I ordered a board game as a Christmas gift on the 26^th of November (It is now the 16^th of December). It was good value at £13 but when it arrived there was a hole in product itself. The game was only wrapped in thin plastic looked like someone had thrown it hard at something sharp! I did initially get hold of someone in customer services and I sent them photos of the damage. They agreed to arrange a collection but nothing has materialised. Several emails to them later, they seem to have stopped replying. Very doubtful that I will have the product in one piece by Christmas. Which if you ask me is appalling!

Still horrendous customer support.
To be the cheapest, you are forced to act like a thief.

I go to Alza almost everytime when I need some electronic device. They have a huge offer. Website is well-​arranged. It´s usually very easy to find whatever you need. And than just buy it and pick it up or let them send it to you. I usually pick it up at Holešovice where is the HQ. Also they are usually the cheapest or among cheapest and also I know that I wont get any imitation of the product I want. You know, it happens sometimes with some e-​shops.
HQ in Holešovice is pretty huge and they have a lot of counters so it doesn´t take a lot of time to get whatever you bought. They actually have a very good system of delivery. First you go to automat where you confirm your purchase and than you already go to pick up your stuff. You can check their offer on the way to counters or play some game (there are free xboxes and other gaming consoles with games) or just have a coffee in local café. I never wait more than a 5 – 10 minutes. The only exception is Christmas but that´s understandable.
I don´t have any experiences with complaints and how they solve it. So far everything worked just fine so I can´t review that part of their business but what I heard it´s usually ok.

If you know what you want and just want to click shop and pick up or delivery with no sales pitch then this is the online electronic store. Good delivery service and efficient pick up shop even with its own café now. You can find cheaper prices elsewhere probably but if you want it NOW then go here.

I was pleasantly surprised with how comfortable this place was, being located in an electronics shop. Plenty of outlets, a strong, password-​free WIFI signal, and help nearby if you have any tech problems. There was plenty of space for families with strollers, students and professionals at all the tables.
The staff was wonderful, very knowledgable about their high quality coffee. Special thanks to Veronika for helping me (in English) reprint my receipt when I forgot to ask for it.