Ups

UPS as an international enterprise tends to be a well-​oiled machine, but it has not survived local gutting of efficiency and professionalism:
1. Prices are quite high as with most package delivery in Chile
2. Speeds are OK, but…
3. When small things happen, like them not having the ID number of the person they are delivering to, they can’t seem to manage to ask for the recipient’s ID on delivery. They simply put packages into an eternal hold without notifying anyone. I’ve only found out about this after watching the UPS tracking of my package and wondering why it’s spent so many days waiting in Chile! They can’t be bothered to use the provided email address or phone to ask for the information, nor can they seem to get it at a time when it would make sense, on delivery. Reading the UPS manual would help them!
4. They «game» the tracking system. So I call and find out the problem is that don’t have my ID — I give it to them, and they mark the package «delivered». I’m pretty sure they have no confirmation from me, no signature, nothing — certainly not from me. I guess it’s possible that they’ve given it over to some other organization, and are misusing the tracking system to say they’ve delivered it to me.
5. So I call at 8:45 in the morning, and get put on hold by this recorded attendant speaking English with a thick Chilean accent. 15 minutes later, at precisely 9am, the call simply drops. I call back and go into the same queue for another 10m before I give up. If I had to guess, instead of setting the attendant to let people know there is no service before 10am or some similarly sad thing, they just stick people into an eternal hold overnight, as often happens with local businesses.
Basically, bumbling 3^rd world service at 1^st world prices. Thank God for the German alternative.