Ho Lee Chow

I would give 0 stars if I could. Placed our order online around 7:15pm. Received a call shortly after to take my credit card and was advised that delivery should take approximately 45 minutes. Food still hadn’t arrived by 8:55pm so I called, was told that the restaurant got really busy but that they spoke to the driver and he’s close and we should be receiving our order in about 5 minutes. Fine.
At 9:13pm I receive a call asking to confirm if I still would like to receive my order??? I ask what happened to being 5 minutes away and was told that the driver was confused and that he didn’t have my order. If I still wanted it, it would be about another hour but they would offer me 20% off. No way in hell was I waiting 3 hours (at least), so I cancelled my order and advised I will never ever be ordering from them again.
We ordered pizza instead from the always excellent Pizzaville which came quickly and was delicious.
Stay as far away as humanly possible from this place.

Minus 5 stars!!!
The worst service and absolutely the worst chinese food !!!
I ordered from them over 80 $ worth of so called «food».
On the phone I was told that it would be here within 45 min, well, it took 105 min… within that time I decide to call and ask what is happening, every time I called (5 or 6 times) the guy was actually upset with me, kept me on hold every time and kept saying it is 10 min away, it was here after 1 hour and 45 minutes… when it finally came 105 min later, I was pissed off and very frustrated, I thought that at least the food will be some kind of a comfort… well, surprise!!! that was the worst mix of overcooked (I mean Mushy) and undercooked (I mean Raw) food combo I have ever had, no taste (just salt), the rolls were all steamed up and became dough, … basically just a big mush of stuff… looked like the new born paste food… Very upsetting. I am not exaggerating anything in my story… do not order from here, it will be a very big disappointment and a waste of your time and money!

I wish I read the reviews before I ordered — SAVE yourselves. WORST Food ever created on this earth.

Absolutely the worst food — not just Chinese food, but food in general — I have ever had delivered in my entire life! Not to mention, incredibly expensive for small portion sizes! That said, I’m glad the portions were small because it was less for me to throw out in the garbage.
The overall flavor is just, sour and tangy. Almost as if it’s completely spoiled.
Hot garlic wings: ⁴⁄₁₀
Vegetables with tofu: ³⁄₁₀
Cantonese chow mein: ⁰⁄₁₀
Garlic beef: ¹⁄₁₀
Vegetable fried rice: ⁶⁄₁₀
Overall: ²⁄₁₀ = 1 star rating

Ok so their response (after arguing in circles) is that they always give out 6oz of chicken and 5oz of beef. They never give less.
Also their policy is to only give a credit for future orders. They NEVER give a refund.
I asked to speak to anyone above the customer service manager and she said that the CEO would look into the situation. I asked when I would be hearing back from him, and she said that he was (surprise surprise) on vacation. She couldn’t give me a phone number or email address for him.
After I told her I was going to the newspapers and tv news about their horrific service and sub par food, she told me that our conversation was being recorded. Isn’t that illegal? Don’t they have to let customers know that their calls are being recorded at the beginning of the call?
Again, DO NOT EVER, UNDER ANY CIRCUMSTANCE, ORDER FROM HO-​LEE-​CHOW

We ordered $ 93.00 of food last night. Web site said 45 minute delivery, After 1.5 hours I called and they said it would be here in 5 minutes. 30 minutes later the driver showed up. One of the bags had leaked.
Took the food and guess what?
It was cold.
We ordered honey garlic ribs. The container was only half full and the sauce had become jelly. And cold.
The chicken balls were only partially cooked and very doughy inside.
The rice, which I generally love was really bad. It was all sticky and tasteless.
Years ago this was one of my favourite Chinese Take out, but I think they had problems and went out of business. They are back but the quality of food is not what it used to be. They are not cheap and Mandarin is a better deal for quality. Or better still go to your local neighbourhood Chinese Restaurant and use them.
I highly recommend anyone else but Ho Lee Chow!!!

Was told it would be an hour for delivery. An hour and forty minutes later, still no food. Call them twice. Told both times it would be right there. They offered me a $ 4 credit on a $ 30 order. What a joke. Cancelled the order. Never again.

Wow! Worst food ever. The mall has better food.
Just don’t.
Not to mention the 1.5 hrs it took to arrive.

After ordering in last night due to the snow storm in Toronto Ho lee chow had the nerve to bring the worst peices of scrap to my house I’ve ever seen (I won’t disrespect the word «food») the peices of scrap was so bad I had to bring it back to them and to my suprise I found the filthiest restaurant in Toronto

Zero Stars. Have been waiting over two hours for our food, called to see what was happening and the driver hasn’t even picked it up yet. Food is okay but not worth the wait. Not ordering from here again.

Seriously gross food! I wouldn’t recommend this place to you even if you stole my purse and racked up my credit card. It’s that bad.

Ho Lee Chow! How did I not read these reviews first. Bad. Just… Bad. Don’t try it. It took an hour and a half to get here — they promised 45 min.

Yes, I enjoy American style Chinese food and I was always satisfied with the food I ordered from Ho Lee Chow. However it appears that this location has new ownership and since that happened the food has gone down hill. My last pick-​up order was tasteless and the vegetables were undercooked. All I can say is I have not been back.

One of the worst Chinese food experiences I have ever had. I had ordered it for delivery and was sadly disappointed. The chicken dish had little chicken but a ton of raw onions. The beef dish had a few small pieces of beef, a few large pieces of green pepper and a ton of raw onion, finally the vegetable dish had a few large pieces of peppers and carrots but again, tons of raw onions. My god; what is with the loads of raw onions.

Vile taste-​free food. They advertise they don’t use MSG, but in their case they need it. I’ve gone here twice. Both times the food had no flavour at all, or it was disgusting. Seriously they can even ruin chow-​mein which is a pretty simple dish to make. Just Google Ho Lee Chow, and you’ll find it referred to as Ho Lee *four-​letter-​word*.
Its not all that cheap there either. You’re paying good money for insanely bad food.
Don’t go here unless you’re actually starving to death, and want something edible that probably isn’t poisonous.