Tepperman’s

Listen, this is no ABC furniture. They are cheap and they are cheap. They serve a niche. If you need a beautiful new dining room set, DON’T shop here.
If you need a bookshelf for the kid’s rooms, consider it.
You get what you pay for.

My fridge died… unexpectedly so, we decided to head to the Bargain Annex to scoop up a deal and replace my fridge. We had a price in mind — we found a couple in that range but were disappointed there was only about 8 – 9 fridges in the Annex to choose from.
The sales associate came over and greeted us. We asked for the fridge measurements which she wrote out for us. Then we asked about delivery. She said yes, they could deliver for $ 49 — then she asked for my postal code to determine delivery… she looked it up and said, ‘ok next wednesday we can deliver’. Now, keep in mind — my house is a 5 minute drive to the store. This was Thursday. My fridge was dead. I needed this today! I asked if arrangements could be made to have it delivered today… she assured me that was not possible. Honestly, $ 49 for delivery is a tip off, no matter how you look at it. You are a furniture store… pretty much ANYTHING purchased instore needs some sort of delivery or large vehicle to get it home. Delivery should not be an extra charge — (considering I’m less then 5 km away) — that’s just money in the bank for them… you buy something here at a ‘great price’ we nail you with a $ 50 charge. Thanks! Also… for $ 50 dollars… if I were to pay that… I should have a little more flexibility in when and where my fridge is delivered. A week? really? When your customer has already declared it’s an emergency… thanks for being so understanding teppermans.
We ended up taking the fridge measurements out to my small SUV trying to figure out if it would fit in the back… didn’t look good, but may just fit! We then asked the sales associate if there was any packaging /​wrapping on the fridge — she said yes… it’s new in packaging from the warehouse — but we could easily remove it with the loading dock guys and make it work. So… we bought it. We had to. We needed a fridge.
Even though we said we wanted to pay cash, we were offered financing. She tried to talk us into it — no sorry, cash is king… we’d like to pay cash please. Then she tried selling is some ‘insurance’ on the product for $ 160, gave us some speech how devastating it would be to lose groceries the day before Christmas. I told her no thanks, I probably will sell the house in a year or so with the fridge — she persisted it was transferable to the next owner… Again, I advised her NOT interested. Finally, paid… and drove around to the dock.
Waited about 10 minutes and someone arrived with our fridge, wrapped in styrofoam and plastic. We asked to unwrap it… he said he could not. They were not allowed to unwrap packages for loading purposes. (What? This contradicts what the sales associate said…) So we unwrapped it ourselves and then tried to get it in the back of the car… it was just an inch short… drat!
Luckily, we have family with minivans… so a quick call was made, we waited outside with our fridge — and loaded the van ourselves when my mom arrived to save the day.
Overall, Teppermans — you have selection. That’s nice. You offer items at varying price ranges. Your customer service however… blah! Your sales associates shouldn’t make things up or be so pushy. Listening to a customers needs is key — having the ability to be flexible and help them is crucial. Your delivery system needs to be revamped. We likely won’t shop here again — if we can avoid it. You may be close to home… but we’d rather travel farther for better service.