Antonella, the owner has been cutting my hair for about 10 years. She used to work at a different store, but when she left and opened up her own Salon, of course I followed her. She does a great job cutting and colouring my hair. I usually bring a picture in of how I want my hair cut. Rather than cutting my hair exactly like the picture, she knows what will work and what won’t work with my hair, so she tweaks it to fit me, which I love. One time she cut my hair and I didn’t quite love it when I went home. I came back in and she fixed it no problem, at no charge of course. When I get my hair coloured she keeps track of what products she’d used before so she knows what she has used before, and if it worked well or not. She’s completely honest about it too. For instance, she has tried many different things to get my hair the red colour that I want but it just doesn’t stick well with my hair. I went in one time and wanted to try it again. She told me that if that’s what I want, she’ll do it, but that it will fade quickly because my hair just doesn’t seem to want to work with that colour. Blonde would work best, she said. The staff is very personable. They chat you up, offer you a drink etc. They make you feel at home, and they know their customers well. Even me, who only comes in every 3 – 4 months(sometimes more). Now that I don’t live in Windsor anymore, I always try to book my appointments for when I know I’m coming home to visit. This means that I usually book 2 – 3 months in advance, which isn’t a problem. They take walk-ins too if there’s room. My boyfriend came when I got my hair cut, and while Antonella didn’t have time to cut it b/c she was double booked, one of the other hair dressers did. There is a number of stylists there, so the price range varies. Obviously you pay more for experience, but it’s still not that expensive for a Salon. They also have a variety of great AG products, which they use right in the Salon. Something that I really like, b/c then you can buy the product that was just used on your hair if you like it. The only bad thing I may say is that it can be busy sometimes, so make sure you leave yourself lots of time. It’s definitely not as bad as going to the Dr. though! Plus, you leave feeling nice and pretty. The parking lot of quite small too. While I’ve never had a problem getting parking, I am not the best parker, so it takes me a few tries to get into a spot sometimes! lol