I have been going to this shop since they opened. The expertise and friendliness of the staff never disappoint. We like to entertain and consider ourselves«foodies». The difference between a Costco strip loin and off the cleaver is the difference between RuthChris and The Keg! I have had the pleasure of enjoying many of the prepared meals; different cuts of meat and several aged cheddars and have yet to be disappointed. Keep up the excellent work!
Mich R.
Place rating: 1 Toronto, Canada
A blogger took my review and contacted the owners. He «urged me to seek restitution» for this unacceptable experience and contacted Todd himself because he is a customer himself and knew the owners. I ended up being forwarded an email from the store to the blogger… Subject: There are occasional bumps in the road «Thank you for the message and I hope you have a wonderful holiday. Obviously, I try to do everything to make the customer as happy as I can. I would like to make amends with the customer as because I take all comments negative or positive very seriously. « While well aware of the situation… and this response above. The company has never attempted to remedy the situation or contacted me again.