The Home Depot

I came here to get some fruit fly sticky tape as our hood and work is having a fruit fly problem due to organics. This wasn’t a stand alone solution for our issue, however, with some cleaning in the office and home and some taking off the organic trash we were able to get them under control. It’s just that season. The sticky ribbons helped for the other ones were weren’t able to catch. The line-​ups get long and there is no express lane, therefore, be prepared to wait an extra 20 minutes to get processed.

Am extremely disappointed with Home Depot at Park Royal, Vancouver. I ordered cabinetry which when it arrived (after waiting 5 weeks) was damaged. A cabinet door was chipped and several drawers won’t close properly. The installer was very helpful and re-​ordered the damaged parts which arrived after another three to four weeks. For two weeks now I have been calling Home Depot to ask when someone will re-​install these parts. It is impossible to get anyone on the phone and if I do, they promise me that they will look into it and call me back. I have spoken repeatedly to several employees. Seven days ago we visited the store and I was promised that the manager Mr Vam would call me back the next day itself. Called again thrice and I was promised each time that the message would be given to him and someone would call me back and co ordinate the installation. Still no response. I am truly appalled and very upset. This order was placed in October and I still cannot use the cabinets. Shameful, Home Depot, very shameful.

solid 3.5.
More of a compact store compared to its suburban ones, but it’s packed nicely, with a 2^nd floor for the kitchen/​bathroom stuff.
due to being located in the Village and format, it’s more shaped like a semi-​oval when you walk in, instead of its typical rectangular box-​shaped floor layout.
Washrooms cleaner too.
Did notice some nicer quality $ 1200 outdoor bbqs — already selling. And it’s still snowing!

Came here to get an exchange.
This location is actually a bit tricky to get to due to all the construction at Park Royal, but the parking situation is great.
This location honestly looks a bit more like someone’s mansion, with the nice large rotunda area in the middle. I spent several minutes wandering the location in awe. It’s probably the best looking location in the Vancouver area.
I’ve been told that Home Depot has an extremely awesome (almost too awesome to a fault) refund policy, and this is definitely true. They took my damaged saw blade and asked me to just grab another one off the rack. 5 minutes later, I was out, new blade in hand.
And of course, the best part is they’re open relatively late. Helps big time when you need a tool in a pinch.
Home Depot is a great example of a giant chain doing things right.

Great store but it is so hard to find someone to help you. And when you finally find someone they tell you it’s not their department!

They have great service here! Staff are very helpful!

As my friend said, «I’ve never had better service than at this Home Depot.»
They all get huge knowledge points in my book.

I always miss my Dad and Grandfather when I visit a hardware store… the smell of saw dust and paint take me back to my childhood working in the «shop» with Pop… and every time Grandpa would visit us he could never sit still longer then 5 mins so Dad would let him tinker around the yard «fixing» things.
I like the West Vancouver location of Home Depot because not only does it evoke this nostalgia for me… they guys working there really seem like Grandfathers that can’t stand being retired so they are working part time to keep busy.
They love to help you… they love to gab… and they really love to go into every detail about what it is you’re purchasing. I was looking for some screws for a home project and a very helpful grandfatherly fellow went into great detail about screws and the different types. what I should be using for what. and so on… he was awesome and it felt just like when I was a kid hanging out fixing stuff with Grandpa…