Boston Pizza

Service was adequate, but the food was incredibly bland and a bit over priced. I ordered a chicken calzone and asked if I could have pizza sauce with it… that rather standard addition cost $ 2, for a very small side cup of bad sauce.

Have never had a poor meal or service. This location, franchise and the management team are by far the best in any restaurant in Welland. We have never had to wait long for a table and even if we did they acknowledged us with friendly smiles and reassuring wait times even when their bar is packed and kids at parties are running around. The franchise owner is hands on and can be seen greeting and always smiling where one would expect a franchise owner to be hiding in an office. The management team are quick at resolving any issue. We have been coming here for 4 years and have never been disappointed. The food is good and when it’s not it gets replaced even at times when we are fine with leaving it be. For a family restaurant it is our favourite.

I really wish I could put 0 stars because they didn’t even serve us. We waited for 20 mins for someone to ask if we wanted drinks, finally we just left because I was thirsty after a very hot day.

Came here on a Thursday night against my own will to watch «the game». Just because this place is called Boston Pizza doesn’t mean they should put marinara sauce on everything… the salmon, the cheese and artichoke dip, even my salad. No joke. They put tomato sauce on my salad. Just stick with beer. And keep them coming.

We ordred delivery from this place last Friday night. The food took 90 minutes to get to us. I realize that delivery times vary, but this was double the estimated delivery time. The food was ice cold. The potato skins were upside down so all of the toppings had fallen off. The salad we got was disgusting, and the greek salad that we paid extra for was forgotten. We could only stomach a few bites before we threw the cold food in the trash. What a waste of time and money.
Offer delivery, or don’t offer delivery — either way is fine. But if you’re going to do it, at least have a system in place where you can get food to your customers in less than a hour and a half. This seems like an obvious case where they either don’t have enough staff, or the staff they do have aren’t skilled enough to keep up. I guess I’ll never find out because I am never giving this company my money again.

I sum BP up this way: it’s about 20% more expensive than it should be but from my experience the food is a consistant quality (and I guess it should be for a large chain). Let’s not fool anyone, this isn’t fine dining but it’s decent when you want to grab a lunch with some guys from work.