St. Louis Bar & Grill

Wings were sub par at best, did the 19.99 all you can eat which is really just 2.5 lbs of wings, first you get 1.5 pounds and fries then 1 pound and then ½ pound to finish
Not very much sauce, very dry tasting wings like they had been fried to long or something.
The ladies entrees looked ok but just ok at best this is food you eat because you are hungry, nothing about the meal made me say «I have to come here again»
Service was awesome, waitress really nice and friendly and very prompt — without her 2 stars
2 people with 2 drinks, 2 entrees and an app to share was 60 before tip
Again wouldn’t come back unless we had to

Not a big fan of the franchise but I didn’t really have a choice since I was going with a group. I was however, excited to see a nice patio as well as some new items from their menu.
St. Louis Chicken Poutine — Not sure if I was incredibly hungry (will get to that later) or if this was just really good. It may have actually been a combination of both. The serving was actually quite generous, especially for its price which was pretty reasonable. One of the reasons I had actually picked this item from the menu. IF I were to ever come back to St. Louis Bar & Grill (choice or not), I’d order this again.
Now comes the service review. It could’ve been way better. Everytime we experience slow or poor service, I’d like to give the staff the benefit of a doubt and would usually first assume that they’re short staffed. Now, this is a big weekend in Waterloo — it’s the weekend the city is hosting the 2016 Volleyball Canada championship. This is probably the biggest franchise name near the venue so they should have been more than prepared for big parties.
The waitress we had (didn’t catch her name) already seemed to have been in an irritable mood and it’s not like our party had many requests. She just made it seem like she was being inconvenienced every time. Her demeanour towards my friend who had a request to substitute a burger ingredient was also quite negative. She basically didn’t care to even try or try to even understand what the request was. If she were a good waitress or at least showed that she cared to do her job, she could’ve at least say «I“ll check with the cooks.» rather than trying to find excuses to just say no. In the end, my friend told her to forget the request and ordered the simplest burger.
Then came the wait time. We had waited for the food for about an hour and not once did she come by to apologize for the wait and explain the reason for the delay. If you can’t give the reason for the massive delay, at least apologize to your customers. Also, try to come more than just once or twice to offer drinks ESPECIALLY when the food is taking forever.
Finally the food came and we were good. Little did we know, a member of our party had spoken with the manager and explained the situation. She came back saying the bill was covered and that she had only paid for the alcoholic beverages purchased. Even though there was this misunderstanding and not to mention awkwardness, part of the party was still willing to drop an «extra» tip. However, the same waitress came back with an even negative service and attitude that she ended up losing the very little tip she was about to receive. This was due to the fact that she told my friend, who had asked for a take-​out box, that «you can’t take away food that wasn’t paid for». I first thought that it was because she had thought my friend had ordered the AYCE wing deal, which would make sense, but it was because the meal (s) were not to be paid for, for the poor service. Her delivery just created more drama and personally, I didn’t see the point in telling the member of the party she couldn’t take the food. I mean, what are they gonna do? Re-​serve the leftovers? It just seemed a little too spiteful. If anything, the Manager on duty should’ve addressed that concern to the party, rather than the waitress.
Was just a really disappointing experience which is too bad considering the tournament isn’t over and that they basically lost a lot of potential business because of that.

I really wanted to like this place since it is within walking distance from my house. The beer selection is good but the food has never been more than ²⁄₅. Service is standard.
The wings, though, which should be excellent at a place like this, need a lot of work in both chicken selection and sauce selection.
I actually haven’t been back since last spring when they decided to play the NBA playoffs instead of the NHL playoffs. I called ahead for a group of friends and was told hockey would be on all the televisions, but once we were all there, the manager told us they changed their minds.
I was not impressed.

A very nice bar/​restaurant located north of Waterloo, ON. The atmosphere is pleasant but it may be a little bit noisy when important games are on TV. I am very fussy on the taste of food and I know a good tasting sandwich when I eat one. We had the Korean bbq sandwich which was very tasty and made with high quality meat. The wings come with fries and are also delicious. Their fries are absolutely spot on served hot and fresh.

Terrible service and the food was cold when it got to the table. Severely disappointing. Not nearly the same experience as it was a few years ago. Lots of other good places nearby

We came in for a quick meal before the Kitchener Rangers game. It was a fairly busy crowd for a Sunday afternoon. At the time we arrived, there was 1 bartender and 1 waitress for the entire restaurant. They were clearly busy. Staff were friendly and trying their best to be attentive, which I appreciated. The waitress was quite busy, so the bartender came over to take our order. We had Buffalo Chicken Wraps.
Given how busy the restaurant was, I was pleased with how fast we received our order. The only description I can use to describe our dinner was «bland». Wraps really had no taste.
Not a memorable dinner but they do get marks for trying really hard to take care of everyone. I am sure the kitchen was in the same boat. Management should probably staff better. I have been here before and has always been a decent experience. For that reason, I give 3 stars…

Wings, beer, tv’s. Prototypical st Louis experience.
Meh.

St. Louis Bar and Grill is the neighbourhood place for Chicken Wings and Beer.
I was there with a buddy of mine and we had the Wing Platter and a pint of Grasshopper (an excellent wheat beer from Alberta, it was on draft) and both were excellent.
Service was fast and friendly, and the free Wi-​Fi was definitely a plus. The establishment is close to RIM Park and on this visit there were lots of folks there for a hockey tournament. Even though it was busy, the staff were able to deliver great service!