BEST WESTERN PLUS Inner Harbour

A 3-​night stay at the Best Western Plus Inner Harbour was an integral and enjoyable part of a recent pleasure trip to Victoria. Our room (we lodged as a threesome — senior couple and daughter) was on the 6’th floor, harbour side of the hotel, and offered a rather nice, partial view of what was happening in and about Victoria’s inner harbour.
The room was very clean, tidy, and well-​appointed — features included double queen beds (which were so comfortable!!), two easy chairs, three-​drawer bureau, small executive desk, kitchenette (with microwave, stovetop, small table and chairs (handy, and much-​enjoyed and appreciated during our stay), tv, dvd player, and wi-​fi (good connection too!!). We found our room both comfortable and very quiet. Along with little noise from the hall, or nearby elevator, we were «happy campers» for our entire stay.
Our stay at the hotel included breakfast daily, in a small dining room just off the lobby, on the main floor of the hotel. Breakfast was great, and included a fine selection of hot and cold items — juices, fresh fruits, sweet buns, biscuits, bread, cereals, eggs (prepared differently each morning — and always so good!), pan-​fried potatoes, sausages (different kind each morning — another nice touch!), pancakes (via a make-​your-​own machine), coffees, teas, hot chocolate, and etc. We found everything fresh and tasty, the premises kept spotlessly clean and tidy — their breakfast was a fun and great start to each day.
Recreation amenities included a fitness centre (which we did not use), a whirlpool jacuzzi (which we used daily, and enjoyed), small wet sauna (steam room) and dry sauna (we did not use the saunas during our stay). Towels were provided at the facilities, and everything kept nice and clean.
Overall — The hotel: clean, comfortable, and quiet. The location: pretty area, and handy to downtown and neighbourhoods of the city (on foot, or by vehicle), and some lovely, neighbourhood areas (local to the hotel) facilitating some great morning and/​or evening walkabouts. This was our first trip to Victoria in a very good many years, and the Best Western Plus Inner Harbour Hotel sure added greatly to the pleasure and enjoyment of our stay. Sure hope to return soon!

NO AC!
Almost $ 300 a night and no AC, the front desk clerk told me «it’s not a thing here». Well it’s a «thing» to me when it’s hot and humid and all they have is a small, oscillating Home Depot fan in the room. It should be very prominently displayed on the website.
I stay in Victoria quite often and all the other hotels I’ve stayed at have AC, I understand it’s not good for the environment but at $ 300 per night I want cool and comfortable.
Also, if you’re going to try and shame me into using my towel more than once, for the environment of course, not for the hotels bottom line, then change your toilets to low flush models.

Super comfy and they treated us well! I have told friends to stay here. Good location and free breakfast. Nothing super fancy but it works! It’s very clean and the front desk people are so nice.
Kitchen worker was grumpy and took anyone telling her they were out of stuff as personal but it was entertaining to watch her. Overall I’d return again.

Like most retired seniors my wife & I are always looking for good value while traveling. We probably spend more time in the rooms than the younger generation. We carry tablets for reading & keeping in touch so WiFi is a must. Our check list of amenities include, hot breakfast, refrigerator, microwave, & of course a coffee maker. We do a lot of research, reading reviews from several different resources, & normally our picks are pretty darn spot on.
Best Western Inner Harbor is in easy walking distance of the ferry & attractions. We brought our car this trip, but left it mostly in the secured underground parking, which was clean & lots of space. I might add the 2 elevators go from the parking straight to the floor your room is on, which was nice.
The hotel itself in on a tree lined street which is curb appeal superb. Our check in was fast, friendly, & very welcoming. From first appearance you could just tell this was a well maintained property.
Our room (a queen suite) was clean, very quiet, & comfortable. We had an outside deck, that you could step out on, & windows that opened enough to let fresh air in at night. There was no AC, but with the tree lined street, I don’t think that would ever be a problem. The TV had plenty of channels to watch & I might add, I’ve never stayed at a hotel that had that many stations to choose from plus there was internal guides right on the TV. (Bonus Points) The WiFi was lighting fast, so be sure to fasten your seat belt. The room key was the ones with a chip inside that I really like.
The breakfast was fast, with plenty of choices, but the dining area was smaller & difficult at rush hour. We tried early & later to miss the rush, but it was busy either side of rush. You won’t leave hungry for sure.
Management should be proud of how well the staff are doing, & I would highly recommend this as your home away from home.
Thanks for a wonderful stay.

Great, friendly staff
Killer pastries at the free breakfast
Beautiful grounds with outdoor pool
Huge balconies
Full kitchens
Quiet building
Comfy beds, lots of pillows
Amazing location
Can’t go wrong on this place

This hotel is well located in the Victoria sightseeing area. Our room was nice, clean and had plenty of amenities. Coffee and hot water were always available near the lobby. The front desk staff was friendly and helpful. We were particularly thankful to Kirsten, who provided us with tourism guidance with a smile. Complimentary breakfasts are nice and this hotel provided a reasonable selection of food choices to start the day.
We chose this hotel because of it’s location to activities and it’s reputation as a clean and well maintained business model. We were not disappointed. We arrived via airport YYJ shuttle and returned to the airport 5 days later by the same means. Two blocks from the hotel is the pickup point for the Butchart Gardens tour. Other tour bus offerings are equally close. It’s easy walking distance to the downtown, Chinatown, the harbor, boat tours, airplane tours, or just a nice walk near the water’s edge. Even in rainy weather it’s a wonderful place to be. Beacon Hill Park is also an easy walk and we found that enjoyable as well.
I recommend it and we would return to this hotel again.

Visited Victoria and stayed in the penthouse. Usually don’t stay in the penthouse, but since we were tired and it was the last room, we decided to pay the high price and stay. The room was very nice, wrapped around a full corner of the hotel with amazing views. Bed was very comfortable, shower was great and the included breakfast was good. I cannot compare to other penthouse suites, but now the reason for the 3 stars, maybe should be 2. We used the jacuzzi tub and were called by the front desk in a panic… they were sure that we left the water flowing in the tub and we were overflowing onto the floor. The room below us was taking on water thru the ceiling. We were very careful and didn’t even come close to over filling the tub or getting any water on the floor. The front desk clerk kept insisting that maint wanted to enter our room and I refused his request. I verified that there was no water on the floor, that the tub probably was leaking thru the jets or piping, but he kept insisting.
I complained when I checked out and asked to speak to the manager, she was not available. They gave me a 10% discount when I checked out. The manager called me later that day and left an apology on my cell phone voice mail.
I would recommend staying at this hotel, just don’t stay in the penthouse and use the tub!

So, a number of years ago I took a girl I was seeing to Victoria for a long weekend. I happened to have some passes to the Best Western, so we chose to stay here. It was pleasant. It is very conveniently located; however, on our third day in town the girl I was with wanted to buy something at a local shop. She realized she had left all her cash in her pants from the day before at the hotel. We had come home late after going out and she’d forgot she’d put her money in those pants.
No big deal. We strolled back to the hotel — the room had been cleaned, but her pants were in her bag so no big deal.
Unfortunately, it was a big deal. It turned out she had just under $ 300 in cash in two one hundred dollar bills and some twenties, and now, none of it was there. We ransacked her bag, the room, her bag again, the room, etc. While we were doing this, we began to notice strange things — for instance, her bag had been face down on a chair and now it was under the chair face up, some items I had placed in a small pocket in my bag were now in a different pocket, my keys were outside my coat pocket where I left them, our tickets on the Clipper were no longer holding my place in a magazine but were outside, underneath magazines and books, etc.
After we’d tossed the entire room, our bags, every pocket, every possible spot, we went down to the front desk and reported her money missing. The woman at the front desk listened and suggested perhaps it had just been misplaced. We assured her that we’d went over every possible place and it was gone. She suggested we may have spent it without realizing it. We replied we were pretty sure we’d know if we spent $ 300.
After about 15 minutes, she suggested the head of the maid service go with us to our room and search. We found this highly odd, but agreed.
The head maid searched our room and said she could not find any cash. She departed and we were told once we went back down to reception that she had questioned the maid who had served our room and she did not see any money. We asked why so many things were moved. The woman at the front desk suggested we probably didn’t remember where they had been and then, that maids move things to clean. I asked why she had needed to move my keys from my coat pocket, and she reiterated that I probably didn’t realize where I had put them.
Now, I would have simply called the police, but at the time, I honestly didn’t think of it. I thought if we explained, they would do all they could to help us — instead, the best we got was that someone from the corporate office would call and discuss the incidence with us in a ‘few weeks’.
We were very annoyed. My girlfriend was very upset. Luckily, we only had one more night.
Within a few weeks, someone from Best Western did call me — not her. He called me at work, and when I told him I needed to do this at another time, he pushed on with his questioning. He repeatedly ignored my explanation that I was at work and could more easily talk with him at another time, and played dummy detective. His questions were all about where we had been, when we had been in the hotel, etc.
At no time did he seem to accept our side of the story, so it was not shocking when I received a letter less then a week later that said Best Western had resolved my issue — it found that the money was probably lost and that they were not at fault.
So, just a head’s up. Everyone knows not to keep money in their room at a hotel, but if you do something foolish, forget, mess up, what have you, this place will not help you — in fact, they’re more likely to treat you like you did something wrong.

Cleanliness is next to Godliness!
My wife and I spent a night here and we couldn’t have been happier! She is extraordinarily picky with how clean hotel rooms are and she was thrilled with the job done in our room.
The location is great, just a minute or two walk from the Parliament building.
We enjoyed the breakfast in the morning before we left.
I’m sure this is our new hotel for all of our trips to Victoria.

We spent four nights here starting July 3. I would recommend this to anyone looking for great, reasonable accommodations very close to the Inner Harbour. We took the Victoria Clipper from Seattle, got our bags, cleared customs, and walked the block and a half to the BW. We had been traveling all day and were tired. Check in was very quick and efficient and friendly. All the staff we dealt with here were super.
Wifi in the room was free and reasonably fast. We had a rental car for the four days, and parking was free as well. The complimentary continental breakfast was what you would expect, limited but enough to get you started for the day.
The room quality was good. Both rooms had a small stove, a microwave, and a fridge. The only thing we used was the fridge. The rooms were also very clean.
If you are looking for luxury go two blocks to the Fairmont Empress. If you want a clean, solid hotel with recent rates, pick this one.

I did not stay at this hotel. The hotel is doing false advertising with a coupon they distributed. The coupon reads: «Receive one night’s accommodation FREE, with purchase of an accompanying night’s accommodations (two consecutive nights).* Valid Sunday-​Thursday only. Not available on holidays or during special events. Coupon rate is offered: January 1 — April 30, 2009, value up to $ 199 CAD; May 1 — September 30, 2009, value up to $ 299 CAD; October 1 — December 31, 2009, value up to $ 199 CAD. Advance reservation required. Space is limited. Subject to availability. Must mention coupon when making reservations. Must present coupon at check-​in. Not valid with any other offer, discount, or promotion (including internet specials).»
I called and asked for a king bed unit and was quoted $ 182 per night. I stated that I had the coupon and was told the rate was $ 299 for the two night stay. I am sorry, but that is not «FREE». I asked to speak with the manager and was told I was talking with the reservation manager and that the $ 299 rate was their price with the coupon. I called later and asked for the «Manager». I was told she had just taken a conference call. She has not returned my phone call.
This is not the actions of a reputable place of business.
05/​27/​2009 — The next day:
The manager called me back this morning. She kept changing the amount of the «standard» room rate. One time she said the $ 299 rate is what they use for the coupon. Later she said the standard rate was $ 269. A sentence later she said the standard rate was $ 249. I do not know where she was pulling the rate from. It does not appear to be published anywhere.
I will not visit this hotel or any other hotel that plays this game.