Northwest Kitchenware & Gifts

I brought my Europicola manual espresso machine in for general maintenance and repair of one issue — and came away with two more problems. Have had too many unpleasant experiences with the owners (i.e. they wouldn’t take back a large appliance 2 days after purchase without a $ 250 restocking fee) and the service is dodgy at best.

Do NOT buy anything from this place! I recently purchased a new espresso machine and burr grinder for over $ 1,200. After just a few days of using the grinder I noticed a crack on the plastic hopper. Upon inspection it was evident that the crack had previously been glued… in other words, my «new» grinder had been damaged before it was even sold to me. In fact, I now wonder if it was even a new machine. When I brought it back to Northwest Kitchenware, they assumed absolutely NO responsibility. They insisted that I must have broken it. They would not even acknowledge the previous sloppy repair. The result: I had to buy a new hopper replacement part for my «brand new» grinder. I was livid! I also experienced the same attitude noted in Louis I’s review (2/21/2015)…they were very accommodating when I was spending money, but as soon as I had a problem (which I’m convinced they knew about), they had no interest in assuming responsibility. It was an extremely frustrating experience. I just hope the machines will not require servicing for a long time… I will not be returning to Northwest Kitchenware again!

Had my Jura espresso machine repaired here, service estimates are not accurate and «what’s another few bucks» is the attitude. I also ordered some parts months ago, called to ask about them, was sternly told don’t call us we will call you and never heard back. While there they were attentive when I wanted to purchase a new machine, I won’t be buying from here as I know what to expect thereafter. Overall sales was helpful and knowledgeable but service is poor.