Hero Certified Burgers – Major Mac & Weston

I went to this resturant this weekend and it was absolutely amazing! The food was great and the service was awesome Really nice atmosphere with the music and cleanness.

The most disappointing experience with food/​take out we’ve ever come across! If I could put 0 starts I would!
first impression was… impressive, the options seemed endless! Gluten free, vegetarian, even seafood! The place seemed nice…
–our experience–
After a very long and exhausting day, from work, to dealing with our little kids and schools and after school karate, and driving around all day, it was just one of those nights where we had no time to make dinner, and excitedly decided to try out this new hero burger!
My husband ran inn and placed our order, (hoping it wouldn’t take too long)…while I waited in the car with our exhausted and grumpy and very hungry children! Luckily the place didn’t seem so busy… Or it seemed that way…
After about 15 min wait, the girl at the front asks my husband what he was waiting for… He mentioned 4 burgers and fries Etc…
She walks away… Steps outside, returns and continues to serve others who seem to come and go, come and go, come and GO… and in between she would step outside again and again.:every so often…
–Aporx 30minutes inn… My husband was approached by one of the other customers who asks ’ wow! Are you still here waiting!?’ (Meanwhile I’m still waiting with very hungry and very tiered children!!!)
Yeh! 3o minutes of waiting and still nothing, he approaches the young ‘lady’ (who seemed to be stoned!) and asks where his order was? She asks him WHat order? And what was it that he was waiting for???
(As if that, has not been discussed, as IF he didn’t place the order, with HER!)
Anyways… After expressing his frustration and yet another reminder that our young children were waiting to eat… She made every excuse in the book, the printer broke, the order didn’t go through to the kitchen… once confronted, finally promises to make it… BUT after 30 minutes and the fact that he had reminded her of his order at least once… We no longer wanted it! We just couldn’t wait ANYMORE!!!
The end result was that he demanded our money back! Since our order was never even placed from their end! Angry, tiered and still hungry at nearly 9PM! We had to take our poor kids to McDonald’s! (Which I hate doing!)
Thanks hero burger! Very very disappointed in the Terrible staff!
Who does that anyways? Very unprofessional! And disgusting attitude!
One of the worse locations from our experience!

Was in the area and hungry. Went in because I saw that HeroBurger has ‘think pink’ campaign supporting breast cancer in the window. Staff was wearing pink t-​shirts and suggested that for $ 1 I could a Pink Bun with money towards the campaign. I like that !!
Lunch was Great. Burger was Great, and I like the music playing in the restaurant. Comfortable seating, Free WiFi, and free refills. The place fills my needs.