Vancity

Review not under my real name.
Just finished a fairly long interaction with this Vancity location. They assisted me in my first mortgage, and it was a great experience. Ayda was the person I was dealing with and she went above and beyond in getting me great rates and in helping me navigate the complexities of the transaction. Quick response to all emails, very available for personal meetings, and I secured a better rate and bigger mortgage than what was offered by my primary financial institution (one of the Big 5). I’ve been with my other bank for almost 25 years, but I’m switching everything over to Vancity; Ayda earned my business.

Appointments are kept on time! Love the «E-​Package Chequing Account», where electronic bill paying and transfers are free; also «Jumpstart Savings Account» with a high interest rate with no minimum amount. They also have a TFSA Jumpstart available.
Their online system is easy to use as well.
The only problems I’ve had here was ordering cheques. I would recommend doing it online instead of having the tellers do it. First time: our address was wrong (so we didn’t receive it for a long time, and had reorder some to be delivered to the branch). Second time: one of our last names was misspelled, though it was correct in the other things in their system, and the address was printed though we had asked not to (as we were about to move). Neither were terminal mistakes (I could still use the cheque itself), but it is frustrating to have to hand-​correct it every time I write a cheque.