UGG Australia

If you are looking for a place to shop with quality customer service, friendly staff and management and fantastic product, pay a visit to UGG on South Granville!
The store was very warm and inviting. Upon entering I was given a friendly welcome and the associate later approached me offering a bottle of water– such a thoughtful gesture, we all get a little thirsty while shopping. I continued to try on many pairs of shoes, the associate who was helping me offered a lot of knowledge on the product. I ended up leaving with multiple pairs of shoes, one style being from UGG’s new slimmer collection: very comfortable, cute and practical.
I will DEFINITELY be returning to this location very soon!

Ugg on Robson has the worst customer service and has horrible employees I bought a pair of boots there a while ago and the employee lied to me and told me it was fine to wear my boots in the rain now there destroyed beyond repair so they basically ripped me off there crooks horrible store liars!!!

In terms of the quality of the shoes, I’d say they’re pretty great. The fur keeps you warm throughout the winter and if you sign up for a membership, you’ll get 25% off on any purchase you make on your birthday month.
My only complaint is the aloof and lacklustre customer service. The employees were only nice when they thought you intended to buy something. The lady who I called over reluctantly got me my size.

Staff were resistant to help us! It’s like they didn’t event want to sell me anything!
First, I had to go find a sales person to ask for my size in a pair of slippers. Then the employee brings the slippers to where they were displayed, not where I was sitting waiting to try them on. Weird.
Then they didn’t have my size in stock but I was ready to purchase if they could help some other way; online, another store in the city, another store across the country. The manager said things like, well, I can call the other store but there’s no guarantee that I’ll reach them.
She also said, the system is showing that there is one in my size at that other store, but there’s no guarantee because sometimes they get stolen out of their boxes. What?! Okay fine. I’m leaving and not buying and writing my bad experience on Unilocal

The sales treat customers very disrespectfully!!! They seems as blinds… fucking shit store~

Once upon a time, I thought Uggs were the most hideous monstrosity a person could put on their feet. I couldn’t imagine why anyone would buy or wear them. After many years of wearing sneakers throughout cold Alberta winters, I decided enough was enough and started to research winter boots. A good friend of mine swore by Uggs and how warm they kept her feet so she gave me an old pair to try out see if I liked them. Sure enough, I got hooked. Uggs are incredibly warm, and very comfortable. They also have so much more than the classic slipper style that is what most people think of when they hear «Ugg». The boots I have purchased have rubber treads for ice, and features like buckles, zippers and even heels. Their summer wear is just as comfortable as winter, with cushioned leather flats, and padded suede sandals and flip flops.
The only other Ugg store I have visited was in Las Vegas. The Vancouver Ugg store is very nice, with excellent service. I was offered a bottle of water while I browsed, and the saleswomen were friendly and guided me as to how different styles should fit so they will wear and stretch properly. It is worth mentioning that Ugg prices in Canada are significantly marked up compared to the US, so if you are planning to shop in the US, save your Ugg purchases for south of the border. I did find that this store carried a lot of the summer footwear that most other stores don’t sell, and I was glad I visited. They also carry the full «I Do!» line of wedding slippers and boots if you want something fun and unique for the morning of your wedding day or your honeymoon. The store stock and selection was better in Las Vegas, but this is still a great place to get your Ugg fix.

We were in Vancouver on vacation and found the Ugg store while walking around. I wasn’t really out to buy shoes, but found they had a lot of nice leather boots, not the typical suede lambskin Ugg boots.
I tried on a couple of pairs and found one that was very nice. I wanted to buy them, but noticed they were damaged. They checked the stock, and found some at the Toronto store. They over-​nighted them to the store, and then were nice enough to bring them to me at my hotel.
The people working at the store went out of their way to offer great service to us. We were even offered a bottle of water in the store.
Next time I am in Vancouver, I will definitely buy some more shoes here.

I know a lot of people think that Ugg boots are ugly, but they clearly have never tried on these sheepskin lined boots. I lived in a pair of knee high black uggs for many winters in Edmonton. I religiously used the ugg care kit, and the boots survived knee deep snow, puddles, and –40 temperatures. The boots are incredibly warm, so I don’t quite understand how girls wear these boots in the summer heat.
The Ugg store on Granville Street carries plenty more than the boots you probably think of when you hear the term «ugg». They carry gorgeous leather boots, cute ballet flats, and many winter accessories, including gloves and earmuffs. They even have nice boots and slippers for men. The merchandise is a bit expensive, but the quality is definitely there, and I can assure you that with the proper care you’ll get years of use out of any purchase.
The store is nicely laid out, with lots of seating in the middle to try on the boots, and all of the stock neatly arranged along the walls. It feels really welcoming as soon as you walk in the door. There’s a security guard stationed at the front of the store, but he was really friendly and even helped me put my soaked umbrella in a nifty plastic bag carrier.
If you love Ugg, or are in the market for cute warm boots, check out the Ugg store. I guarantee you’ll be pleasantly surprised by the selection.

Such a great quality place to buy footwear.
If the boots aren’t your thing, they have sandals, clogs and shoes for men and women. It’s worth taking a look,
If you are looking for long lasting quality go here.
They have alot of merchandise you have never seen in any store just selling uggs, gloves, ear muffs, purses even jackets.
Spring summer 2012 collection is stunning.
5 star treatment from a great gal Angie.
:-)