Ticket Leader

this was the most horrible experience I have ever had in Canada. It began with an effort to get tickets to the Honda Fireworks celebration on line from California. the site refused our credit card but the bank accepted the charge so it tied up funds on our RBC credit card. When we called from the US to Canada, the people on the phone were quite nice but said it would have to be cleared up by a manager who was not there on Tuesday. He would call Wednesday. Well no call. So Thursday we called back. Nothing he could do, but try on the phone. Once again their system refused the card, but the bank accepted it (now we have two sets of tickets according to the bank) The guy, Jules, said pick them up at the office when we get to Canada. We asked where and he said at the stadium. When asked if this was the new one he said yes. So we get to Canada, take the sky train to the stadium and no office. So we asked at the only office nearby, a vet hospital, and they were able to locate it, printed a map and gave us explicit instructions. We walked, caught a bus, walked down a street where the address was supposed to be, Hastings, and found the building on Renfrow. Go figure. We got there and checked the windows, All said Closed. We checked again, and then my friend checked a third time before walking down to human resources at the stadium. I made a call at $ 2.00 a minute to find out what was going on. A young lady came out of the building and said we are open. Suddenly one window said open. When we went up I asked why it wasn’t opened before, the older woman snarled that she was here the whole time. Well, it was not true. I said laughingly well, I guess I can’t read open. She snarled back well I guess not I’ve been here the whole time. Then why didn’t she say something as we walked past three times. Obviously reading the signs. When we went to buy the tickets, we asked where the venue was located. She said you will find it there is no address. We asked for a map, and she said to look it up online. I mentioned how hard it was to find them, she said well it might be if you don’t know the area. Duh, I’m from California, do I know the area? I have never dealt with such lack of customer service nor rudeness. Never again. I won’t go to an event if I have to use this looser outfit. Never in Canada have I been treated like this. What a terrible disappointment and what a poor representation of Canadian manners. I would name her, but unfortunately we missed the name. Anyway, be aware of misguided directions, rudeness, and generally an Un-​Canadian attitude. By the way, Laurie was very helpful — she was the one on the phone. I’d recommend she find a new place of work as she was totally different from the others.