Sport Chek Broadway

I thought this Sport Chek is big. It looks big outside but not inside. So came here to get my snowboard wax. The location is close to my workplace. So that is a plus.
The place is nice and clean. Staff are friendly. I did notice they don’t have a lot of sizes. Well I was looking for a pair of snowshoe and I didn’t find anything that would suit me. Pricing wise, I think I will be better off going to Costco or MEC just nearby

I was on a shopping spree when I came into the store to buy a chrono watch. I walked in an conveniently found the display case directly beside the front door.
I looked over a few models, read some reviews online and then checked out some of the other gear in the footwear and running sections of the store. I spent a total of 20 minutes in the store and was not once approached or offered assistance. I ended up leaving without having even tried a watch on because they did nothing to earn my business. Their prices do not compete with online retailers anyway so I’m happy that I left and bought on Amazon.

I think they’re really working on their customer service because when I walked in I got a hello, I had a friendly person to deal with when I was buying my daughter’s shoes and when I was paying the cashier asked me if the salesperson was helpful and if I was able to find everything I needed. My transaction ended with friendly chit chat and a «have a nice day!» OK, maybe it was a bit much, but at least they’re trying.
I don’t go here that often because there are so many other outdoor stores around, but I usually get my kid’s running shoes here and once in a while I get my running shoes also. Prices are reasonable, not fantastic. I do find it a bit odd that they just bring you the pair of shoes out to try on and then disappear. In this area they’re definitely not in the same league as a place like the Run Inn or The Running Room.

I would give them 0 stars but it won’t let me.
So Thursday last week. I had a friend drop me at the top of Mt seymour I rode down the road, To the start of the MTB trails rode the trails off the mountain then I rode on the road over the lions gate bridge and then up to the outdoor stores on Broadway’s. I was in the hunt for a hydration pack. Admittedly I was dirty, sweaty and probably a little smelly I just rode about 40kms on a hot day. So I started at MEC then worked my way through most of the shops looking for the right pack. All the shops were super friendly and helpful. UNTILL SPORTS CHECK. At one point I had 4 staff standing in a semi circle about 5 feet behind me, making sure I was not going to steal anything, I even heard one of the female staff say why is he even in here, who goes shopping that sweaty. Then one of the staff takes the hydration pack out of my hands and asks me or tells me ARE YOU GONNA BUY THAT. I said I’m just looking to see what style and size I’m looking for. Then he told me to go home a look online and order it from the website. THE WHOLE REASON I WENT TO THE STORE IS TO FIND A BAG THAT I LIKE AND THAT WILL FIT MY RIDING GEAR. by the way I knew I was sweaty and that’s the reason I never put the Bag on my back. I figured if I’m not going to buy it right there and then, why should I put my sweat on it.
I will not be returning.

Smallest store by far.
but today, the great deals don’t hurt, 50% off plus an additional 25% off on some clearance items, lots of Under Armour stuff. Nothing much in the way of sales on hockey gear, as they don’t have any goalie stuff here. Metrotown and Richmond Centre’s much better for this.
Good sales on all kinds of runners but limited sizes.
My biggest peeve, though sound a bit ungrateful for its free underground parking, is the back entrance, down this ridiculously tight turn down the ramp; first off, you have to actually buzz 10 to get someone there to finally answer it – took what looked like 30seconds, luckily no one behind me, but if you drive a Ford 150 or whatever, all i can say is watch your bumpers lol.
whichever smart ever engineering genius should be reprimanded.

6 times in 2 years they have advertised products on sale and never have they had them in stock. I’m done with this horrible store. I dont want to give them 1 star but theres no option for zero.

Limited selection but the staff was very helpful (they went as far as calling other stores for a fellow to check their stock)

Customer service here is very low… really too bad… the store itself sure has a lot of potential
The downtown Sport Chek needs to help this store out

Booo. While I did make a purchase here, I was less than impressed with their customer service. Considering I used to work at one of their sister stores (back when Atmosphere was still Coast Mountain Sports) in my starving student days, and I know how much pressure they put on their floor staff to perform, I couldn’t believe the lack of help at this location. I was there for at least half an hour, and neither me nor my partner were asked once if we needed help. And I could have actually used some. But I couldn’t even find anyone! Let alone figure out their bizarre store layout.
When making my purchase the clerk was at least friendly, but when he asked if I had been helped by anyone, I said, quite curtly, «Nope!»
So, good luck finding what you need. At least they have some good sales events.
Beware of old employee stickers on your purchase items. The Metrotown store is particularly bad for this, but it can happen here, too. Employees will leave their sales number on items so they can get commission, even if they didn’t help you.

With the rainy weather now upon us I was on a mission for a descent rain jacket that could breathe. Since I had been at MEC and they didn’t have anything I liked or could use I stopped here.
The store isn’t too bad but the customer service was lacking or I should say wasn’t there at all. Even when they walked by us they didn’t say anything. I was VERY disappointed for such a store.
Although I didn’t find what I was looking fo, r it’s selection is limited in comparison to the other Sport Chek stores that I have gone to.
I doubt that I will be back to this location in the future!

Pretty big store, but despite that, it didn’t have a snowboard bag the met my cousin’s specifications — that it have wheels. Come on now! We were told that a snowboard bag with wheels would be at the PC location and when we got there, no such bag was in stock. Would have been nice if they had called the store for us to verify that it would be in stock before sending us off.

This large Sport Chek location is a little out of its element amongst all the other independent and outdoor-​centric stores located all along this portion of Broadway.
Their deals may be decent, however their staff definitely can not compare with the knowledge of those working for the love of it at all the other specialty outdoor stores further down.
I’d only come here if you need your typical sports equipment like baseball mitts and hockey tape.