RP Electronics

I saw these guys at this year’s Mini Maker Market 2014. They were one of many 3D printing booths. Their booth was really busy of people curious over their models. Not much presentation as the process is semi self-​explanatory, however, they were cool with allowing you to touch the samples and to watch the slow process of an item being made in person.

I have never had such poor customer service in my life. Honestly. I politely asked for a product they stock and I was shown where they are kept in the store. The female clerk then left me to make my selection. When I brought the item to the counter to ask about how to best use the product I was met with a very flat «I don’t know.» from the detached female «salesperson». I asked if perhaps the fellow staff member standing next to her knew the product and he said «No.» I asked if there was someone else on the premises that could be of help and they both stared at me with blank gazes. I remarked that it seems strange that they would stock a product line but not know anything about it. Do you know what the male clerk said? He said «Google it.» He literally said that. Google it. My jaw hit the floor. I walked out. I thought about asking to speak with a manager, but I didn’t want to make my day any more uncomfortable. Google it. Amazing that both these salespeople had no knowledge of the product nor wanted to help a customer find more information. I thought these two might be impostors, holding the real employees in the back somewhere. I could not believe my ears…
I sincerely hope the managers and owners of RP Electronic Components Ltd. read this review and maybe have a team meeting or something to review best practices and common customer service. Or at least they could get the staff to Google it.
Two thumbs down.

The 3 stars is for the excellent service provided by Dennis.
I have been trying to replace my misplaced power adaptor for my portable DVD player.
Dennis spent the time to try out a few adaptors but the pin was too large, they have walls of pins but nothing fit.
Unfortunately, I couldn’t find anything but the customer service was top notch.
Huge warehouse type stores.

Woa! Did I just get ripped off at this store? I bought a length of cable a month ago. Today I needed more. I was suprised the price went up 55% in a month. They claim they charged me the same as last time. I checked my statement at home and they just ripped me off.
Selection nice, clean store, good parking, service with smiles and all.
A week later, an extra trip, pounding the counter, I did get a refund on the price difference.