Rogers Wireless

went into the store and Nikolas helped me get set up with a new complimentary Rogers smaller sim card for my replacement cell .
He was able to transfer/​download all my contacts from a very old and big sim card that was on a 2007 flip phone, onto the newer phone that had a tiny sim card in a timely manner.
Kudos for helping!

I just come here to pay my bill in person and get laughed at over my 1997 phone that still works. Customer service leaves me impatient.

Rogers Wireless is like being in a bouncy castle with a straitjacket on — it’s not super pleasant, but you’re not entirely sure how to get out and you’re surrounded by colourful distractions.
Who knows why I go straight to straitjackets when thinking of this mobile mogul. Maybe it’s because anyone who has sat on a customer service call with these folks knows that you often feel like you’re going mad by the end. Heck, I don’t think i’ve ever been on a call with them where I didn’t want to kick something.
Heck, this would have been a scathing 1 star review, had it not been for ONE gentleman with his stuff together at the customer service department. After a rather shocking bill came to me post vacation (which I was unfortunately expecting but at a someone less shocking dollar amount), I phoned to get a detailed breakdown and thankfully, caught my customer service oasis of a phone rep.
We were going over the charges together when he asked me if I knew how antiquated my service plan was and if I had been offered an upgrade. Yes — I know I should have know the answer to this, but I hate dealing with these folks so I set up automatic payment and call when I have issues.
Apparently, my service plan is from 2002. Issue.
In the last DECADE of calling in with various questions, long distance service plans, etc. Not one, NOT ONE customer service rep noted how outdated my plan was — until this guy. Turns out, the cost benefit to switching plans over three years ago would have been almost $ 50 a month.
I do not like that math.
And like I said, fully aware this is ultimately my responsibility, but I just find it tiresome, that after being a customer with these folks since 2000, and going through two phone upgrades in the last four years, not one person thought to give me a heads up before this lovely gent.
So Rogers, you necessary evil, I’ll continue to deal with you. But i’ll continue to be a little pissy about it.
And super lovely gent who helped me out last Tuesday at 11:30pm? You’re a gem. Go work somewhere else!

Where’s the no star rating? Rogers admitted that one of their colleagues made a mistake on my account. Despite the mistake they did not want to do anything about it. Instead they cut my phone off and forced me to borrow money from a payday loan place in between my pay cheques in order to pay an outstanding balance with them to get my phone back up and running. These guys will just waste your time and they do not care what you have to say and they do not care about your money or what financial state you’re in. They beat around the bush and don’t answer your question straight forward. This is by far one of the worst companies I’ve ever delt with. And I just started my account with them 3 months ago.

Can’t say my experiencees with Rogers have been great, nor have they been terrible. I did recently cancel my wireless account with them, and I will note that they owed me $ 27.50 upon cancellation. For months I kept receiving invoices telling me that they owed me that money. Finally I called and asked them if they were ever going to send me a cheque. The agent did finally initiate the refund, but I suspect that their company policy is only to issue the refund cheques if formally requested. I suspect that they make hundreds of thousands, if not millions of dollars, by simply ignoring to issue refund cheques unless requested. I always paid my invoices on time when I was a customer…
One side note, I am now using Bell in Vancouver and their coverage is brutal. I can’t even use my phone in my own house because the reception is so bad. It is a company phone, which is why I am forced to stay with them. I would choose Rogers again or Fido in Vancouver.

Anthony did a great job of getting me the phone I wanted when the computer system wouldn’t allow it, calling multiple numbers to get things sorted out. Glad I could walk out of the Rogers Plus store with the phone I wanted before Christmas!

DO NOT SIGN UP WITH ROGERS. It will cause you a lot of stress and hours wasted talking to them on the phone; you will regret ever choosing them. Absolutely horrible plans, horrible customer service, and overall a poor and degrading experience.

I have had cell phone plans in a number of countries, and in my experience this is the worst phone company ever! I was with them for 7 years, and often paid over $ 200 for a plan without data.
I know some people manage to work out much better (unadvertised) contracts with Rogers, but after shelling out thousands of dollars to this company for over seven years, they wouldn’t give me anything better than half-​priced voicemail. I thought that was sort of lame. (And why does voicemail even cost money again? You have to pay to use the service!) If they don’t care about losing customers. that’s no skin off my back. However, when my last contract expired and I tried to cancel, they were quite rude.
BC will be so much better off when the low-​cost cell phone retailers get a greater share of the networks.

Do not deal with Rogers for any wireless product. I have a Rogers Rocket Hub for internet (purchased b/​c I travel and it allowed me to have internet wherever I travelled). It constantly needs to be re-​booted. Speed is so poor I can’t watch most video without re-​booting every 4 or 5 minutes. Now they are threatening me that I’m using too much bandwidth and they will cut off my service. My deal with them was for unlimited bandwidth. I have a screen shot of my account and it says I have unlimited data usage as part of my plan. I’ve tried dealing with them by phone, by email and by a 12 page letter to the President and CEO. I’ve received no response to my issues — the letter I received in reply to my long letter was 2 lines long and unsigned telling me to call customer service again with a reference #. I did so. First rep told me the reference # didn’t exist. 2^nd rep said it existed but just said everything was fine. Do NOT buy a Rogers Rocket Hub! You will regret it.

I had Rogers when I lived in Calgary, switched to another plan and local # in Vancouver, and then sacked Rogers for Mobilicity. It doesn’t matter which province it is, customer service is nil. I was always on hold for ages and got booted from dept. to dept. because I was overcharged so often, then I got daily calls from Gemma Communications selling me more pricey Rogers packages. I said no, the calls became thrice daily. Called Rogers to complain, they said that Gemma was doing marketing for Rogers so therefore me asking Rogers to stop third-​party marketers from contacting me did not extend to Gemma!
What else, dropped calls, rip-​off rates! Rogers never canceled my service when my contract expired and continued to bill me even after I had asked them to by phone and online and in store, so I ported my number to Mobilicity.
I do feel bad for front line staff having to endure all the complaints of which they have no authority to do anything about, if anything it is upper management’s fault that their company is so bad!

Seriously poor service (cell phone and internet) and terrible customer service as well — at least they are consistent.
Moved a few months ago and changed the billing address. There didn’t seem to be a problem with the request, except they continued to send the bill to the old address. Followed up with a phone call which was one of the most frustrating experiences ever. Got put on hold for long periods of time, transferred to different agents or departments, each time having to explain that all that was required was an address change which had already been requested. Finally am told that the new address doesn’t exist in their database. PARDON? Everyone else seems to be able to find me.
The suggestion that they deal with the issue and not waste time keeping me on the line was ignored until finally my phone went dead when the signal was dropped — IRONY?
Issue two has been lack of service /​reception over the past few months for both the cell phone and internet service. Cell phone has completely no signal in the area. Internet service went down to finally becoming non-​existent. Because work requires me to have a phone, and a rugged phone is required for the type of work I do, I went on a hunt. Seems Rogers doesn’t want to provide any hardy cellphones — they are too busy trying to pump the iPhone and a service replacement plan for when their product experiences one of the many issues that apparently plagues it.
No thank you. In order to get a rugged and durable phone I had to go to Telus Mobility.
After exploring my options for better internet service, I discovered I can get faster and more reliable service elsewhere — cheaper.
When we went to cancel the internet service with Roger’s once again the customer service department outdid themselves and indicated that they can’t cancel the service for at least 30 days because of how their billing system works, even though I have no contract or commitment that states that. «The System» doesn’t do instant cancellations… «The System» being THEIR system… not my problem. They simply wanted to penalise us for their craptacular system and service. Nearly an hour on the phone (not the Rogers phone because of the poor reception) and finally they were able to accommodate the request by issuing a credit to reverse for the unwanted and unused service that they were unable to control the billing of… somehow…
Always amazed at these corporations who blame «the system» or «the software» for their inablitity to provide the service or solutions required to make customers happy and provide a decent product and service. If your system doesn’t work — fix it. You have the power.
In the process of transferring over numbers and informing everyone of the new contact information. Can only imagine how much fun it’s going to be to finally cancel the entire account.

Normally, not a fan of Rogers service. I’ve had less than pleasant experiences with their customer service. This time at the kiosk at the Pacific Centre I had one of the best services ever. If you need a cell phone go see Jason at Rogers. He was polite, efficient and quick.