Resource Furniture

This is a review for a transforming table I bought back in 2012.
Product: 5 stars
In store service: 5 stars
After sale service: initially 2 stars, then improved to 4 stars (This was a few years ago though – they had just newly opened so I’m sure it was more chaotic, so this may not speak to their current service)
In 2012 Feb I bought a transforming table (Saliscendi Table with white open pore laqcuer) from them. This was when they were still on Water street. The table had to be custom-​made in Italy so the expected delivery time was about 4 months. However, there was a railway strike and there were issues in Italy so the production was delayed, and the delivery was delayed.
I didn’t end up receiving the table until almost a year after I paid.
The staff members and the store manager David were extremely friendly, sincere, professional and helpful whenever I was in the store. They did whatever they could to make sure they could give me a product that perfectly fit what I was looking for, which was very specific and why it had to be custom made in Italy.
After I made the purchase and while I waited for the delivery, in the beginning I felt the service was really bad because there was zero follow-​up – they did not inform me about the delays until I finally asked them after not hearing from them at all for months… not the customer service you’d expect after buying a product over $ 2k. However, they did apologize and explain it was because they had only newly opened so there was a lot of chaos.
The store manager’s service after my initial complain after waiting for 6 months became really great. He explained their situation, gave me a similar table from the show room to use while I waited (which I really appreciated).
I ordered/​paid for the table in 2012 Feb, and finally received the table 2013 Jan.
The product itself is absolutely top quality. It’s exactly what I wanted, extremely versatile, and elegantly modern and beautiful. I have been using it for almost 3 years now and it still looks brand new and I still love it. The quality is lasting and durable. I’d say even though waiting for a table for almost a year sounds ridiculous, the table was worth the wait. (I’d say though – I’m happy I waited to give the review – I think I probably wouldn’t given a 1 star review had I written this review while waiting because I was pretty irate, but I waited to give a more fair & objective review).

I first visited Resource Furniture in 2014. I found the staff to be very helpful, understanding and professional. I felt in working with them I was getting the benefits of hiring an interior design firm but only paying for a furniture order. They visited my condo, suggested ideas for installing their furniture and I placed an order. The furniture arrived from Italy in the time frame expected (Spring 2015) and the installation went smoothly.
Throughout the process I found their communications timely, thoughtful and professional. My order was quite complex and involved design and installation in three different rooms. Lots of things could have gone wrong but any fears I had were unfounded. In the end I am very happy with my furniture and every aspect of dealing with Resource Furniture. I wouldn’t hesitate to recommend them and would certainly buy from them again.
I would give them my highest rating!

I promised I’d update my review so here it is. I cannot believe how much time as passed! I’ve had the furniture for awhile now. I’m happy with the furniture and its space saving capabilities. I really needed it for my tiny downtown apartment. In the end, everything was delivered as promised. I’d love to see developers and architects offer Resource Furniture space saving solutions in the units they offer. With all the social media shares I’ve seen on Facebook, I think it would add to the value and saleability of apartment units. It’s not often we get businesses that sell awesome products in Vancouver so I think it’s nice to show our support if we can. Special thanks to David who helped me along the way to deliver what I was expecting. I think he took over the business since I put in my initial order so there were blips which he did his best to fix. It isn’t easy running a business like this one so I really appreciate the effort.
Two things I should mention to future owners: Use a pad for the desk– Mine was white and I spilled something on it and the stain could not be removed. One of the units I purchased functions but the lock comes lose. I was warned by the people putting the unit up that something like this would happen due to something that had to do with my apartment but I can’t for the life of me remember.

We moved into one of Vancouver’s mico-​condos and needed solutions for how to maximize the space.
The folks at Resource Furniture completed a site measure, conceptualized plans, recommended great product options, and delivered a quality product. We are quite satisfied with the installation and functionality of the product. No regrets. I recommend them to friends all the time.
We did have an issue with some shelves and a glass door arriving damaged. Although we had to wait for the replacement items to arrive by shipping container, the pieces were replaced without issue. I expect that our installation will deliver for years to come.
Overall, we are quite pleased.