Pepper Wireless

Vancouver, Canada

2.3

Open now

4 reviews

Contacts

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Telephone:
+1 604-568-9009
Address:
519 W Broadway, Vancouver, BC, V5Z 1E6
Fairview Slopes
Nearby public transportation stops & stations:
320 ftBroadway - City Hall
580 ft52100
0.2 miHeather & Broadway
Categories:
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Today

Today 10:00 am – 8:00 pm
Open now
Local time (Vancouver) 15:44 Thursday, 12 June 2025

Business hours

Monday 10:00 am – 8:00 pm
Tuesday 10:00 am – 8:00 pm
Wednesday 10:00 am – 8:00 pm
Thursday 10:00 am – 8:00 pm
Friday 10:00 am – 8:00 pm
Saturday 11:00 am – 6:00 pm
Sunday 11:00 am – 6:00 pm

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4 reviews of Pepper Wireless

No registration required
Place rating: 1
Vancouver, Canada
EXTREMELY POOR CUSTOMER SERVICE!!! I needed to make a payment for my Fido phone and live right around the corner from the Broadway and Cambie location and figured I would drop it off on my way home. There was one other customer in the store that the girl behind the counter was helping. I browsed the store and waited patiently (keep in mind that the sales girl did not say hello when I entered, or acknowledge my presence at all) after 10 minutes I finally interrupted and asked if they take cash payments (which they don’t)…So that was just a waste of my valuable time!
Here’s a little FYI for ya Pepper Wireless… I have been a Fido customer for over 10 years and just happen to be in the market for a new phone… Guess where I WILL NOT be purchasing my iPhone 6!!!
To the owner and managers at Pepper Wireless… teach your staff to at least say hello to your potential customers when they enter your establishment! Customer Service 101
Place rating: 4
Vancouver, Canada
this store is not an official fido corporate store, it is a dealer. But if you want the job done and someone to tell you like it really is, then this is the location you’re looking for. no gimmicks.
ps. additional reason why i always come back is because they will go above and beyond the standards of what they can do for you. just dont be rude.
Place rating: 1
Vancouver, Canada
This place is billed outside like a Fido store but I guess it is a contractor or something.
I have to agree with the other reviewer– unacceptably lazy and disrespectful is what this place is like.
I’ve been here a few times to inquire about switching service and questions about how to do that with an existing phone (getting it unlocked or what not). The same two people (one man, one woman) are here each time and each time make me feel like a nuisance and stupid. It is pretty clear they just don’t want to deal with the public, let alone provide polite service. Just yesterday I asked when they might have iPhone 6’s in to purchase and the man told me, «If you didn’t pre-​order you aren’t getting one for a long time» whilst shaking his head. Great, thanks for the detailed information.
I’d recommend skipping this place entirely.
Place rating: 3
Wailuku, HI
I bought a new Sony Smart Phone at the store earlier in the week. The phone needed to be unlocked to work with my cell provider. After upgrading the phones software the data setting did not work. If you don’t have a data plan why have a smart-​phone.
On Friday, Franklin the Manager spent about 40 mins with me trouble shooting the settings and then we selected a data option for my needs. The phone appears to be working fine now.