New Look Laser

Was hoping they offer eyebrow threading services but no surprise.
did inquire about rates, $ 500 for 6 sessions, front and back to remove hair. Not really my thing for now haha.
Nice enough lady to return my call.

It’s a no frills laser center. Fraser and E. 57^th. Living social special. Be aware of this fact and then you’ll have the right expectations. I bought the unlimited 1-​yr laser hair removal to one area deal. It was a fantastic price. I had laser to my underarms every 6 weeks. It’s been 2 years since my last laser and my underarms are still hair free.
Clean enough, like a doctor’s office but not sumptuous like a cosmetic spa. One technician/​receptionist. Pleasant lady just not as polished as those at Spa Utopia or Willowstream Spa. Look at the price you paid.
Overall, great place for price. Again, my underarms are still hair-​free and it’s been 2 years. That’s the goal right?

Bought a groupon for laser hair removal 2 months ago.
Located on Fraser and 56^th Ave, there’s free street parking. The place looks clean. My appointments (I’ve had 2 sessions so far) were always on time and done by just one polite and talkative technician, Luba.
The procedure was thoroughly explained on my first visit. I had to sign a waiver as well (all laser clinics make customers sign a waiver from my experience). I was also given a take home sheet of what to expect and avoid… Then I was brought to a private room and the technician placed a disposable sheet over the examination bench.
I must say the diode laser is effective! The technician was always cautiously asking me how I felt. She started off with the most minimum wavelength and would add up depending on my reaction.
I only experienced some redness afterwards. no scarring whatsoever. And for the price, I highly recommend this to everyone!

I bought a package through one of those social shopper type sites last year for one year of unlimited laser hair removal, on one body part. Pretty standard.
I’ve had laser hair removal done before at Dermal Laser, and my experience was fantastic, however being a full-​time student they are currently out of my price range. So, when this offer came up, I was quick to jump on it.
I read reviews on Unilocal prior to purchasing, and even though they were fairly negative/​iffy, I decided to give them the benefit of the doubt, and hope for positive experiences.
I wouldn’t say that anything ‘bad’ happened. However, I am very unimpressed with their customer service, and that is why I chose not to even return after my last session, thus wasting about 3 future sessions.
Here’s what I didn’t like:
1) a different technician every single time I went in there (even though I requested to be with a specific technician who I felt comfortable with). This tells me that this place has a high turn over, and we all know what that means, right? It’s not a good place to work…
2) If you call to make an appointment, there is no receptionist, it’s usually the technician, or one of the owners (who is also a technician), and they do not speak clear english. This will result in them booking you on a wrong day, and you showing up when you scheduled your appointment for, and then either having to come back, or sit and wait for over an hour until they can squeeze you in. Not cool.
3) If you call to make an appointment, and no one answers, and it goes to voice mail and you leave a message… they won’t call you back. I tried making an appointment via phone, and for one — I couldn’t seem to call at a time where someone would answer the phone, and two — no one was returning my voice messages asking someone to contact me. I had to wait over a week until I finally got through to someone and was able to make an appointment. Not professional.
4) I feel they do not take their time. I was getting my underarms lasered there, and I kid you not, they spent all of 1 minute (maybe less) on each under arm with the laser. They claim that because they have an extra big tip, that they cover a larger area. I’m not sure if that is true, but it just didn’t seem like I was getting the best service, and it felt rushed… always. Plus, they didn’t change the paper on the treatment bed/​table every time that I was in there. It would still be crinkled and sweaty from the person who was in there before. Unhygienic!
Even though I do have significantly less hair growing in my pits, I have to say that I wouldn’t go back to this establishment, no matter how good of deals they may have.

The place seems to improved with time. It’s always clean everytime I go there. There are different technican every time I go though but that’s ok. All of them seem to know what they are doing.
I didn’t have big expectation b/​c I got a social coupon deal for 6 laser hair removal treatments. The laser is working well and that’s all that matters. I’m getting the deal for ¹⁄₆ of outside prices, I can’t complained.
If there are any improvements to be made, I would recommend the following:
–try to have more than 1 person there. the technican is both the receptionist and the technican.
–return phone calls quicker.
–be more consistent with the service. Sometimes I would get shaved, other times I would not. I understand the disaposable shaver cost money but I would gladly pay the extra for the service.

I think I’ve figured out the solution to my problems with this place. ONLY HAVE SANDY/​SANDI (?) TAKE CARE OF ME. She was the first person I dealt with and I finally got her again. There was no complaining about the groupon, the owner, what have you. She’s great, friendly, professional, smiling, etc.
I was miffed when I got a phone call a while back as the owner had read my last review. I was at work and she didn’t ask if I had a moment to chat. I think she should have contacted me via Unilocal rather than phone me. That way I could have contacted her when it was a good time for me.
Anyway, I’m sticking with one person now and hopefully that will solve my previous problems.

I usually go to another laser clinic before but I came here because it was a great deal on a groupon.
Let me tell you this, my Unilocal motto rings true in this case.
I have scarring on my underarm that remains from my treatments about 7 months ago. I keep hoping they will go away but it’s still visible, and it appears the healing process is over, so I’m afraid I may need to live with these.
Also, the treatment was ineffective for me, the hair pretty much grew back after 2 months.
Like I mentioned, I go to another clinic and there are no scars from their hair removal treatments and the results were more permanent.
Granted, everyone’s body is different, but I wanted to share my personal experience for the Unilocal community.

I found New Look Laser from one of those coupon sites. It was a fantastic deal because I jumped on it right away. I wish I looked up reviews in the first place though.
The service was dis-​organized and they aren’t very good with answering /​returning calls. Near the end of my multiple sessions, they did end up improving a bit so hopefully they continue to get better.
The end result is ok but I have a slight discoloration on my arm that is about 1 cm long. Not too bad, but it shouldn’t have happened. I now have a slightly less hair on my arm, but I don’t think it’s worth it.

Dear Unilocal,22 Filtered reviews? Really?
I came in because I live nearby and saw an ad for a treatment for weight loss. I booked one appt for a special price (coupon in Georgia Straight). Upon arrival on time for my appt, I waited about 15 mins because someone else was in treatment. I filled out the paperwork. The lady measured my waist and not sure how accurate she was but placed a yellow mark on my stomach of where she measured. She placed some things on me and moved it around every time it beeped. After taking it off, I was to go on the vibrating machine for 10 mins. She re-​measured me and she said there was about ½ an inch off my waist. She pressured me to purchase a package of 10 sessions and it was a 1 time offer. Sucker me went for it. By the end of the 10 sessions, I lost absolutely no inches (when I measured myself) although she claims I lost about 1.5 inches.
The lady goes back and forth from her Surrey location. It is best to go in twice per week, which I did. I was really sick one week though with bronchitis and she was adamant I still come in because she had cancelled her Surrey appts for today. I was coughing throughout the whole session. Not very professional and no results. The inside is tiny and not the most glamorous. Not a very reputable place. Two thumbs way down for me. What a waste of hundreds of dollars!

UPDATED REVIEW:
Seems every time I adjust my review for this place they get an extra star! Since my first visit (see previous review) New Look Laser has gotten much better organized. I find their estheticians very friendly, although I’ve had a different one each time, and their staff very accommodating. The last two times I have been in I have called them asking if they can fit me in earlier than my scheduled appointment, which they have managed to do each time! Much appreciated.
While atmosphere is pretty comfortably generic, they do offer some high quality coffee while you wait. The rooms are nice and clean and everything feels very hygienic. I have been back to New Look Laser now 4 times and have just booked my 5^th appointment.
I have seen a drastic reduction in hair growth on my lasered area and have just started lasering a new area (underarms, oh please let me stop shaving…) so let’s hope this will work here too! This is the first lasering I’ve ever had done and am happy with the results so far.
I would now recommend this location to friends and to other Unilocalers. Good luck and enjoy your potentially hair free life!

If I could give no stars I would. I bought a groupon for the Lipo Laser treatment. I wanted to ask some questions prior to getting it done but had to play phone tag with the staff for WEEKS… YES WEEKS! When I was finally able to speak to someone, turned out it was just the receptionist who couldn’t answer my questions.
They advertise that «losses of .5−1″ is typical after 1 treatment» well it’s not, that’s what the tech said AFTER my treatment, which was weird, they didn’t offer any magazines, TV, just lay there for 40 min, listening to people converse outside the paper thin walls, walking in and out of your room, slamming the door etc… I got there a few min early to fill out the paper work but was a little stunned when it said somewhere that the treatment can cause permanent deformities or damage… SERIOUSLY?! I was very concerned when I asked the nurse/​tech about it, who literally grabbed my hand, said «no worry» and nearly forced me to sign. Thankfully no harm done, so glad I bought this on Groupon because they were great when I asked for my money back.
If anyone is thinking of getting this treatment either wait for a guaranteed coupon to come up like groupon so you can get your money back or do yourself a favor and DON’T GO…

I just had this coupon cancelled. Thanks Social Shopper for accommodating my request. I had a very bad experience with this business and there is no way I will be getting back there ever. I have booked an appointment few weeks ago and today traveled ½ hour to have me session. The entrance door was closed. No one was obviously expecting me. I have called their number — they had no idea who I was and that I had an appointment. They were rude and unaccommodating on the phone. I do not care for the deal if there is such service. Or actually — no service at all.

I went there for arm and leg laser hair removal treatments. It was a disaster. The technician lady only spent about 40 minutes with me where it normally takes about 1.5 at other places with more meticulous staff. She was too fast and careless. She razor-​burnt my arm while shaving so fast and carelessly. I wish I didn’t have to go back but unfortunately I have pre-​purchased coupons. The owner and the tech had an argument while I was in the waiting room and got loud, and unprofessional.

Before going to this place I would reconsider… Maybe try to cross out this place completely. There are FAR MORE EXCELLENT service than this place… Seriously maybe before getting anything done to this place. Try to go the office first and look at the place, especially inside the rooms… ALSO, SUPER BAD STAFF! THEY WILL TRY TO GET AS MANY $$$$ AS THEY CAN FROM YOU.