Napoletana Pizza Cafe & Gelato

The food is good and we’ve eaten here before but consistency is an issue. We ordered at 9:54 PM and the food did not come until 11:24 PM. We contacted the restaurant at 10:50 and asked about the issue and the only explanation they give us was that the oven had issues and the driver was on his way and it would take 10 to 20 more minutes. They gave us no apology or discount on our order.
I would have appreciated the truth as I know from first hand that the drive only took 6 minutes but we chose delivery because it was raining.
I don’t like restaurants that blatantly lie to their customers.
This may have been an isolated incident, but they handled it very poorly and unprofessionally and because of that they have lost customers.

My firm ordered pizza from here for 80 staff. I did get to try a few different flavours pizza. Not bad. But when it got to my firm the pizza was cold. I mean not a big deal, we have microwave.
Overall not bad pizza. Nice thin crust. Generous on cheese (this is important). Yes the cheese covered the whole pizza that u can’t see what’s underneath it. I mean I can’t see the beef, ham or chicken etc underneath the pizza. Pizza was fresh. You can tell they did made it just before getting to the office.
Not bad

Never coming back to this place. What a rip off. We had a take out menu that had coupons on it that they had just given us that night. We went to use the coupon and they said they can’t use it because they’re expired. Why are they handing out expired take out menus then? The girl at the counter said that they’re getting new menus in a few weeks. Yeah sure. So I checked Unilocal and saw they had a $ 3.50 off offer of you checked in so we intended to use that instead. The girl would not accept the Unilocal coupon either, then she called her manager for «approval». Petty ridiculous. When it came time to pay for the pizzas our $ 26.99 pizza WITH discount still came to $ 26…when I added the amount on the calculator in front of her she just looked at me when I told her the pizzas should only come to $ 24 including tax. They kept insisting it was correct, when we figured it out after getting our receipt they only gave a $ 2.00 discount instead and charged the tax TWICE. After all that they still wouldn’t change it. All in all, we ate the pizza. It was mediocre and not worth almost $ 30 for 2 mediums. The taco pizza toppings were scant and the «hamburger» was pre-​frozen Italian style sausages. Nope never again.

Listen, guys… This is a good spot.
The gelato is ridiculous. We tried for ages to test the Oreo gelato (because who doesn’t love Oreos?), but after doing so, realized the Ferrero Rocher gelato is where it’s at. It’s unbelievable. It wasn’t available tonight, but the Nutella and Cookie Dough gelatos were delicious as well. Even with delivery, they let you order up to two flavors in a
«small/​normal» order, and the actual delivery comes in a mini cooler, so it’s pretty darn awesome.
Note: Cookie dough Nutella should be a thing!
The pizza? It’s very good for what it is. We are from the East Coast, so the thin crust/​NY style is heavily preferred, but if you’re into the thicker stuff, this will make you happy (That’s what she said!). The ingredients are fresh, the prices are fair, and the dough is cooked very well. Nothing has ever been under-​cooked or disappointing, and we’ve enjoyed it even though it goes against what we’re typically accustomed to.
The meatball panini? Forget about it. Totally delicious. The bread is fantastic and easy to bite into, so you don’t have to tear it like a crazy animal. Same goes for the lasagna. Not overly greasy (like a LOT of places in this area), and has great flavor.
The staff is also super friendly. Tonight (we called very late, about 10:30pm) the website menu didn’t match what was currently available in terms of gelato, so the girls at the restaurant went back and forth listing the available flavors for us, even though we didn’t ask them to do so. Side-​note: We sent a tip with the delivery guy for the girl on the phone — You deserved it, so we hope you got it! The delivery guy was also super friendly, and very awkwardly polite when we explained that we were currently being traumatized by our landlady doing … stuff … upstairs with her boyfriend (you could hear it from the yard!).
Also worth mentioning: The wings are legit. The hot wings are spicy and tasty, without being overly sauced. Other pizza places, especially the large chains (Dominos, Boston Pizza for example) tend to douse their wings in goopy sauce that end up tasting like underwhelmingly mild ketchup — Not Napoletana. Their minimalist approach to well-​seasoned sauce works, and it works well. If you’ve been searching for a good wing spot like we have, give this place a try.
We could gush about this place even more, but it’s late, and we’d like to sleep now that our landlady has decided she’s had enough fun for one night. Thank you to Napoletana Pizza for offering the best of the best in terms of flavors and freshness. The ONLY reason we took a star off is because, as we mentioned, we’re fans of thinner crusts, and rarely order pizza from here. The missing star is only for personal preference, which is what Unilocal is all about. Please don’t take this the wrong way — We love your restaurant, and will recommend it to anyone that asks.
Hopefully the kind folks at Napoletana read this review someday and get a little boost knowing they have two more loyal fans roaming the Kitsilano neighborhood!

I’m in love with this pizza. The chicken pesto and the spicy capicollo are my go-​to. And I can also include them as having some of the best lasagna I’ve tasted (besides my mom’s, of course). I’ve tried both regular crust and thin crust, and both are great, although thin crust was my favourite. Friendly service and prompt delivery.

Good pizza, gelato that I can’t stop eating, nice people, and the place is very clean. I have lived up the street for over 2 years, and I don’t understand why it has taken me so long to try this place. I call, and by the time I drive over there — the pizza is ready! I wish their gelato wasn’t so good, but I might get tired of it. OK — who am I kidding? — that is not going to happen. Arbutus can be a bit tricky with parking, but you can generally find a meter no more than 2 blocks away. Trust me — this place is good.

Amazing gelato can’t get enough of the monkey business. Friendly staff are quick and polite.

Ordered take out from here and went with my gut — a classic Margherita and the Italian, both on thin crust.
It wasn’t delivery (we picked it up)…it was delicious! Perfect ratio of crispy crust to cheesy goodness to fresh toppings. And at 2 mediums for $ 25, it’s not the price of your usual «take out» pizza fast food joints, but it’s worth the quality… and only took 15 mins to prep!
Definitely going to order from here again… the whole menu looks mouthwatering!

Seriously, this place is most expensive in the city yet they do not meet expectations. Pizza is not Napoleon. It’s like panago. Honestly even panago is better. I tried pizza the real Napoleon type in the city and in Italy and this is regular thin crust yet they claim to be Napoleon. False and misleading.

This place has pretty good pizza, and their gelato is even better. You must try their Ferrero Rocher gelato.

Seriously the best pizza is all of the lower mainland. If anyone knows pizza, it’s me. And I say this pizza rocks. Consistent, awesome, fresh, badass. They have so many different kinds, I’m never bored and always finding new ones to try. It’s the real deal people.

Hallelujah !!! We found pizza heaven! It’s taken 10yrs but we’re happy to say we found out pizza place! Delivery till late, good prices, excellent ingredients and great value. Crust is chewy but not dry or too moist. Lots of cheese and burnt on top just like the pros do. Don’t bother looking anywhere else, this is the place to try!

This review is going to be short and concise, just as my visit to this place was. One of my friends wanted to try pizza for dinner, but my other friend was craving gelatos. Enter me, with the suggestion of this place which caters to both needs (or shall we say necessities?)
We tried 2 kinds of pizza: The Chicken Pesto Pizza and the Shrimp Pizza. Never had shrimp in a pizza before, and now I know what I was missing out. :)
The chicken pesto pizza was my favourite though. Also tried out the twin gelato flavours of strawberry and Oreo. Yummilicious stuff. Service was quick and friendly.

Pizza — 4 stars
Service — 3 stars
In short:
It makes the top 3 for pizza in Kits; their customer service sucks. I order pizza about 1−2x/month. If I haven’t been annoyed by them recently, I will order a pizza because it is pretty delicious stuff. Then, their consistently annoying service frustrates me and I go elsewhere for awhile.
Wait times:
I find their wait times for pick-​ups to be inconsistent. Have come early to find the pizza has been done awhile; have come late to sit and wait.
10% Pick-​up Discount:
Their website advertises a 10% discount for pizza pick-​up. In the dozen or so times I have picked up a pizza, they have NEVER applied it unless I asked.
Sometimes the cashier smiles and says ‘they must have forgotten to add it when they took the phone order.’ Other times a cashier has given me a totally blank look as if I am completely crazy, and applies a 10% discount, the action laced with frustration.
Clearly the employees need more training or are purposely leaving off the discount to increase the profits of the business.
Another example of bad customer service:
Once, I was picking up a pizza, the employee at the register whipped open the box to ‘double-​check’ the pizza as they carried it out. They said the order had been made incorrectly (wrong toppings) but they would start another pizza for me.
They were not apologetic, nor did they offer a discount or token of acknowledgement for making me wait — free drink/​gelato/​coupon for next time?
So, I had to sit and wait for about 15 minutes while 8 of their employees came out into the tiny dining room for a big shared meal, speaking in Italian. It was a bit awkward.
The pizza is good, but not life altering. I’ve been going elsewhere because I’m tired of their lukewarm approach to customer service.

Consistently satisfied with the pizza from this place ! Fast delivery, never mess up an order, always accurately deliver my «special» request (extra sauce, remove this or that ingredient). Really great!

Came here on a rainy day looking to eat some pizza. We ended up ordering the special for Italian coffee and croissant which was really tasty. We ordered the shrimp pizza and napoletana pizza. Both were very saucy which turned out to be pretty good. Both have shrimp on them which was really good! The owner set up a table for us and brought out a bunch of condiments as well.

We found the food was good and reasonably priced, but charging $ 3 for a tiny bottle of water means that we probably won’t be coming back. How can they justify this? Maybe we should bring our own water next time, it’s only 20 cents per bottle in the store. Also, the price of the bottled drinks are not listed anywhere either — a bit sneaky to try and hide it in the total like that.
I understand the need for a profit margin, but this type of price gouging is insulting. Sell the water for a 1500% markup?! They are likely pushing away many potential repeat customers.
It annoys me when otherwise restaurants try to take advantage of their customers this way.

— A great review because they sure took care of us.
— walked in at like 1059pm on sunday, the entire staff/​family was sitting at table just about to close.
— instead they made us a pizza. they really didn’t have too.
— fair prices, great tasting, made to order and done in 10 mins.
— couldn’t have been friendlier. Thank you very much.

I found out about this place ’cause a guy came to my work trying to sell pizza box advertising to be placed on these (their) boxes. He gave me some sample flyers and noticed that one of the samples given to us was for this eatery.
I was intrigued ’cause the sample flyer given said, «gluten free pizza.» My Australian friend loves Italian, therefore, it was a match made in coincidence heaven.
They spend a lot of money on advertising which is how they got me in the store and less on the shop itself.
I was greeted by a sweet 11 or 12 year old, assuming the daughter, who was very sweet and professional. I got the gluten free pizza and she asked about a possible allergy concern which was very customer service like for her age.
The pizza itself was decent, however, it was a flat crust and the pesto sauce made everything fall off the crust in the box (take out).
Other than that decent experience.
My pizza was baked and served in 10 minutes.

Very disappointing pizza experience. I ordered pizza at 6:20pm and was told that I could pick it up at 6:40pm. I showed up at 6:45pm and was told that it would be 4 minutes more. I finally got my pizzas at 7:20pm. The pizzas were a full 40 minutes late. When I spoke with the manager (I think owner too) about it he was immediately super defensive. He became upset and said that they were «really busy». I told him that it is ok to be «busy» and I am fine with waiting but don’t promise 20min for pickup and then take 60min.
The pizza itself was mediocre. However, with the terrible quality of service I would not trust this place at all. It seems like perhaps they should spend a little less money on their fancy mail pamphlet and a little more money on providing a decent level of service.